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Makes analysing user journeys simple and efficient.
What do you like best about the product?
- Ease of use
- The breadth of insights I can obtain using session replays, segmentation and CS live.
- The new frustration metric helps in prioritising journeys that need the most attention
- Contentsquare staff are always happy to help with any queries and issues you may have. Not to mention their learning resources are easy to understand.
- The breadth of insights I can obtain using session replays, segmentation and CS live.
- The new frustration metric helps in prioritising journeys that need the most attention
- Contentsquare staff are always happy to help with any queries and issues you may have. Not to mention their learning resources are easy to understand.
What do you dislike about the product?
There is nothing I can think of. Everything about the platform is fantastic
What problems is the product solving and how is that benefiting you?
- Understanding user pain points.
- Understanding user behaviour and how they navigate our website.
- Understanding user behaviour and how they navigate our website.
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Brilliant insight made easy for teams!
What do you like best about the product?
Content square has made ease for our teams to understand what customers are doing across our end-to-end experience, supporting our digital, category and marketing teams to access rich insight to help them make informed decisions.
What do you dislike about the product?
I don't really have anything bad to say about the platform as we're driving a lot of value from it. One thing we haven't quite figured out yet is how to get the complete reporting for our app.
What problems is the product solving and how is that benefiting you?
Before content we had a lot of data to tell us what was happening but we're now able to understand why it's happening and how customers behave and we use this insight to make experience changes.
Great tool!
What do you like best about the product?
Being able to see exacly how customers are interacting with your site visually in the live tool makes it so easy to inform your visual decisions
What do you dislike about the product?
Some of the more advanced reporting tools can take a little while to get your hand around
What problems is the product solving and how is that benefiting you?
Being able to balance cross department real estate on the site - the numbers dont lie!
Great, accessible tool
What do you like best about the product?
How accessible and visible it is, making it easy to jump into the platform and show colleagues the data
What do you dislike about the product?
It's a little hard getting it set up with GA and making sure the numbers match, and therefore explaining this discrepancy to others in the business
What problems is the product solving and how is that benefiting you?
How customers interact on our pages
Recommended!
What do you like best about the product?
I like the zoning analysis because it is helpful from a UI stand point. Generally, it is very easy to learn and use.
What do you dislike about the product?
I think it should be improved the way of exporting things. For example adding the possibility to export data on a excel or choose what I want to export.
What problems is the product solving and how is that benefiting you?
It help me to understand the usage of the website, if there are any kind of issue from a UX and UI stand point.
The ultimate tool!
What do you like best about the product?
Ease of use: it is very intuitive and after 5 minutes you are already doing your first analysis.
What do you dislike about the product?
The clear separation of all instruments.
What problems is the product solving and how is that benefiting you?
I finally have a clear idea of what is happening on the site, I easily keep track of problems and opportunities.
Very user-friendly and insightful tool
What do you like best about the product?
Like the opportunity to do zoning analysis live on the WebSite. Very useful to identify what works and what is not.
I also like the regular updates and constant improvements. That's what makes the CS work so well!
I also like the regular updates and constant improvements. That's what makes the CS work so well!
What do you dislike about the product?
Don't have anything to mention. Great tool!
What problems is the product solving and how is that benefiting you?
It helps to see the problem not only in data and numbers, but actually feel why the user is strugglling.
All the data and easily accessible
What do you like best about the product?
Content square data captures all interactions on your pages and provides a huge range of tools and metrics to analyse and interpret what your customers are doing
What do you dislike about the product?
Some of the setup in the web interface requires good analytics knowledge and maintenance
What problems is the product solving and how is that benefiting you?
Immediate access to page-level engagement stats is excellent.
Journey analysis is one of the best and most useful I have ever used.
It helps us find user barriers and develop improvements that significantly improve conversion rates.
Journey analysis is one of the best and most useful I have ever used.
It helps us find user barriers and develop improvements that significantly improve conversion rates.
Useful analysis tool
What do you like best about the product?
Love the CS live plugin for super quick on page analysis, great that it has A/B testing analysis features too
What do you dislike about the product?
Sometimes find it too high level as URLs are grouped into pages, rather than seeing the journey in terms of which URL they went to next, it displays as a group of URLs, or page.
What problems is the product solving and how is that benefiting you?
Helping us highlight where we need to optimise pages and journeys for our customers, allowing us to see opportunity and pain points. Using CS we have identified problem statements to take through to testing, therefore proving the benefit to any changes we make based on this data.
Great tool, brilliant team
What do you like best about the product?
I like how this tool supports me with my work, and feel supported by the ContentSquare team - particularly Louise
What do you dislike about the product?
Some interface could be simpler in places
What problems is the product solving and how is that benefiting you?
Highlighting areas of content that I need to work on and improve
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