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Great behavioral insights tool
What do you like best about the product?
- Provides good context to data from other quantitative sournces
- Segments are very powerful to analyse granular data patterns in user behaviour
- Saves time on setting up tracking on every posiible element on the site
- Segments are very powerful to analyse granular data patterns in user behaviour
- Saves time on setting up tracking on every posiible element on the site
What do you dislike about the product?
- Challenging to have roll up C- suite level reporting in a multi-market set up as the usual set up is at the domain level
- Would require a sound statistical understanding to get reliable insights out of the segments being compared. Does not raise SRM alerts.
- Would require a sound statistical understanding to get reliable insights out of the segments being compared. Does not raise SRM alerts.
What problems is the product solving and how is that benefiting you?
- Allows us to identify friction in the customer journey easily
- Session replays help us uncover potential causes of friction that we may not have thought about or noticed before
- Session replays help us uncover potential causes of friction that we may not have thought about or noticed before
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Grande expérience
What do you like best about the product?
The monitoring of teams is a valuable aid in collaboration with ContentSquare.
What do you dislike about the product?
The platform is relatively complex at first glance, but the support, webinars, and ContentSquare University largely address this!
What problems is the product solving and how is that benefiting you?
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Great for visibility into key metrics for your site!
What do you like best about the product?
Session Replay, it really helps us find pain points to fix.
What do you dislike about the product?
The 30 day limit to session replays, I wish it were unlimited if possible.
What problems is the product solving and how is that benefiting you?
Identifying potential fraud through session replay activiy.
CS is intuitive and always answers my questions or hypothesizes about the customer journey
What do you like best about the product?
Contentsquare enables me to find data, build a story, and turn that story into actionable insights.
What do you dislike about the product?
Some features need some user experience work, but overall it has never stopped me from using the tools.
What problems is the product solving and how is that benefiting you?
COntentsquare is solving the problem of what the customers and segments are experiencing on pages. This enables me to hypothesize and be more productive as a result.
Powerful Tool for Digital Analytics
What do you like best about the product?
Contentsquare is a very powerful tool for managing the requirements of my job as a digital data analyst. I'm able to view all our brands, across all our regions, and switch among them easily. The modules and individual tools provide clear answers quickly.
What do you dislike about the product?
There is a bit of a steep learning curve at first. This is my first time using a tool like this, so I didn't have much to compare it against. However, this is not something that should stop someone from using Contentsquare. The capabilities are worth the time they take to learn and then some.
What problems is the product solving and how is that benefiting you?
I can capture, analyze, and report e-commerce website data, which I can turn into valuable information. The ability to create workspaces and save regularly produced reports makes things all that much easier and quicker, especially when sharing with my coworkers.
My analytics buddy
What do you like best about the product?
The journey chart is really my favorite features, to better understand the different path user take on our website
What do you dislike about the product?
I wish maybe a way to put in parallel the quantitative data we received thanks to content square with the qualitative data we produce from user interview etc...
What problems is the product solving and how is that benefiting you?
We save so much time by having a simple one stop shop for our user insights
A great platform to understand user behavior.
What do you like best about the product?
It's easy to use for non-technical marketers. It's flexible to create different goals and segments. Intuitive to analyze user journeys and onsite behavior to drive insights into marketing or product development teams.
What do you dislike about the product?
Analyzed Insights have to be documented on a different platform. The ability to start a project and store insights per project would make the platform way more powerful.
What problems is the product solving and how is that benefiting you?
Analyze which pages are the most important ones for visitors with specific goals.
Analyze which journeys are the most frequent pages where for visitors with specific goals.
Be able to use data to prioritize and back up development stories.
Analyze which journeys are the most frequent pages where for visitors with specific goals.
Be able to use data to prioritize and back up development stories.
Taking getting insights on user behavior to the next level
What do you like best about the product?
Visualizing the journey and behavior on certain pages, makes it much more understandable for people when you are presenting your findings.
The metrics about hover rate, engament and so on give you a nice overview of several types of behavior.
The metrics about hover rate, engament and so on give you a nice overview of several types of behavior.
What do you dislike about the product?
The tool is really great. The different features give a good all around overview. Maybe for someone who is not used to the metrics, the learning process at the beginning can take a bit of time.
What problems is the product solving and how is that benefiting you?
We're learning more about how our user are navigating in the website and which pages can be optimized.
I strongly recommend Contentsquare!
What do you like best about the product?
What I appreciate most about the Contentsquare tool:
- The efficiency of the analysis tool
- A human and friendly collaboration
- The connection with the tools of the CRO ecosystem
- The efficiency of the analysis tool
- A human and friendly collaboration
- The connection with the tools of the CRO ecosystem
What do you dislike about the product?
What I don't like about the Contentsquare tool:
- I don't really have any elements that bother me about the Contentsquare tool.
- I don't really have any elements that bother me about the Contentsquare tool.
What problems is the product solving and how is that benefiting you?
The Contentsquare tool is an essential element of the CRO ecosystem, it allows us to identify issues, design hypotheses, and subsequently analyze the performance of the improvements implemented.
Usefull conversion and UX tool analysis
What do you like best about the product?
Very simple tool to analysis a customer journey and understand the way he interact with user interface.
A very reactive support and a nice team who is always available.
A very reactive support and a nice team who is always available.
What do you dislike about the product?
I don't really see cons. They always ask costumer about new features to get feed-back, so that they can upgrade their solutions. If something doesn't work or a feature is missing, you still have a powerful community to give you the best answer.
What problems is the product solving and how is that benefiting you?
Content square give you the proper understand or what users are doing on your website. It gives you the pain points. You can analyse deeply your abtests and make your business grow.
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