Level Access
Level AccessReviews from AWS customer
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Helping us build a more inclusive and accessible digital world!
What do you like best about the product?
- Great for tracking issues, keeping an eye on our accessibility health, and keeping tabs on our overall engagement.
What do you dislike about the product?
The IA could be better as I do have a hard time finding pages and navigating the website as an admin.
What problems is the product solving and how is that benefiting you?
There is a lack of accessibility knowledge, SME's at ID.me and Level Access are helping me fill in the gaps, and make a case to ensure accessibility is prioritized.
Level Access helps users solve business accessibility-related problems
What do you like best about the product?
I like that their tools provide the comprehensive software needed to manage large-scale digital accessibility programs. I also like that they allows us to track the accessibility status of all of our digital properties in one portafolio.
What do you dislike about the product?
My experience with Level Access has been truly amazing. This platform has improved our efficiency by addressing accessibility issues before digital experiences go live.
What problems is the product solving and how is that benefiting you?
The Level Access platform gives us an overview of the progress of our work by helping us measure trends and maintain a complete history of the accessibility status of each digital asset.
Thorough and educational
What do you like best about the product?
They have real users identifying issues and can often provide very targeted and actionable advice.
What do you dislike about the product?
It's not quick for tasks that have been done to move their status, and the task list is not easy to integrate into an existing workflow.
What problems is the product solving and how is that benefiting you?
Identifying accessibility issues
Excellent Feedback and Communication
What do you like best about the product?
Level Access has been great to work with! Danielle, our Account Manager, is awesome—super friendly, a great communicator, and always ready with answers. She really knows their product inside and out. We love how easy it is to go through the violations, and the fact that they provide clear solutions makes fixing issues so much simpler. Definitely a great experience so far!
What do you dislike about the product?
The only thing I’d love to see improved is an easier way to filter violations by category instead of just by webpage. That would make it much simpler to assign and manage fixes.
What problems is the product solving and how is that benefiting you?
I like that the violations are clearly outlined and recommendations on how to fix those violations are provided.
Level Access Customer Support Is Top Notch
What do you like best about the product?
The Jira integration makes management between two systems, the Level Access Platform and our Jira instance, very easy. The 1:1 mapping of the integration helps us to quickly know the status of each issue, view comments, and submit for validation quickly.
What do you dislike about the product?
Tracking issues across multiple evaluations (when not in projects) can lead to a lot of clicks. I recommend talking with the Level Access team about ways to manage evaluations and projects.
What problems is the product solving and how is that benefiting you?
Auditing, evalutions, professional developement, and best practices
Level Access has been great partners throughout the years.
What do you like best about the product?
Customers can access all relevant information.
What do you dislike about the product?
Better user experience and use-of-use is needed.
What problems is the product solving and how is that benefiting you?
Helping us audit our services and provide ACRs. We need 3P validation and support for our service ACRs that allow us to provide accessible services and documentation for our customers .
Setup was very easy and their customer service is always on point
What do you like best about the product?
I love that their solutions are ready to use out of the box, so I can implement them in an instant. And I like that the interface is easy to use and adapts the website to the accessibility of the disabled user.
What do you dislike about the product?
It would be great to have even more customization options for each website's specific needs. It would also be nice if people with multiple websites could have the ability to duplicate custom tiles.
What problems is the product solving and how is that benefiting you?
Their customer service is very responsive and helpful. Every business with a website needs a Level Access accessibility platform. I also appreciate how customizable the widget is, allowing you to adjust the look and feel to perfectly match your website design.
Great Knowledgable People
What do you like best about the product?
I like that the platform is intergated with backlogs and does automated scans. I also really like how it lets me see how we are doing against all the WCAG 2.0 and 2.1 criteria.
What do you dislike about the product?
I wish it was a little easier to setup. Getting the environments setup was a little time consuming but once setup it worked great!
What problems is the product solving and how is that benefiting you?
It gives us a great overview of where all the products are with accessibility compliance.
easy accessibility and always updated
What do you like best about the product?
ease of use and alwauys updated, very easy
What do you dislike about the product?
downloading new data can be slow, but it always updates
What problems is the product solving and how is that benefiting you?
newest plan changes and allows to reach person with questions on updates
Powerful tool but lacks a useful interface
What do you like best about the product?
Level Access is accurate, I feel it gives a thourough and detailed report on the accessibility of our websites.
What do you dislike about the product?
The interface to interact with the data collected from the scans is outdated and needs to be created with users of all accessibility levels in mind. While the tool has been very useful for our admin and technical teams, we are lacking any meaningful interaction from most of our authors across campus. They aren't able to easily navigate in the system itself and the language and menus are intimidating to someone who is new to accessibility compliance.
What problems is the product solving and how is that benefiting you?
We need to create historical data on our the accessibility of our websites on campus. The tool does that very well and we are able to understand and test our websites with accuracy and speed.
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