Patchworks
PatchworksReviews from AWS customer
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The best Integration Platform as a Service for retail
What do you like best about the product?
Patchworks enables retailers to confidently integrate the myriad elements of the tech stack from the customer facing technology online and instore, through to the tools and resources their teams, suppliers and partners are using in their back office. Furthermore, their product has grown up with a range of high volume businesses, meaning that they're uniquely placed to robustly support retailers during peak trading periods.
As an integration partner of Patchworks we love their WYSIWYG editor and the ability it gives us to rapidly help clients and deploy new integrations for them. We also love the fact that beacuse, as a product, it is easy to use, yet powerful, we can focus on adding value and delivering on more complex edge cases for clients, whilst they're not locked into relying on us to explain their 'magic box' to them. They can take as much (or as little) ownership of the platform as they want to.
As consultants and engineers, the more we know about the products and tools we leverage for our clients the better and Patchworks' approach is excellent. They provide comprehensive online documentation that is updated regularly and they openly share what's new and what's changed via their release notes. Their leadership team also go out of their way to spread that knowledge and to share their own content around new use cases, endpoints and integration approaches, which is invaluable.
Patchworks' blueprints enable us to generate and deploy proof of concept and customised integrations for our clients quickly and easily and also provide us with a route to collaborate with Patchworks and the rest of their Integration Partner community on providing retailers with public blueprints for common use cases that they can install and leverage in a single click.
As an integration partner of Patchworks we love their WYSIWYG editor and the ability it gives us to rapidly help clients and deploy new integrations for them. We also love the fact that beacuse, as a product, it is easy to use, yet powerful, we can focus on adding value and delivering on more complex edge cases for clients, whilst they're not locked into relying on us to explain their 'magic box' to them. They can take as much (or as little) ownership of the platform as they want to.
As consultants and engineers, the more we know about the products and tools we leverage for our clients the better and Patchworks' approach is excellent. They provide comprehensive online documentation that is updated regularly and they openly share what's new and what's changed via their release notes. Their leadership team also go out of their way to spread that knowledge and to share their own content around new use cases, endpoints and integration approaches, which is invaluable.
Patchworks' blueprints enable us to generate and deploy proof of concept and customised integrations for our clients quickly and easily and also provide us with a route to collaborate with Patchworks and the rest of their Integration Partner community on providing retailers with public blueprints for common use cases that they can install and leverage in a single click.
What do you dislike about the product?
There's nothing we dislike about Patchworks or their platform. But that's not say it's perfection, and at the time of writing, Patchworks would be even better if:
- Patchworks' error reporting and logging is excellent, especially the ability to review payloads at each step of a process flow to diagnose the root cause of an issue. Overall reporting on daily running could be improved, particularly with regards to operational dashboards and traffic lighting for specific data types, processes and - as a partner - clients.
- For retailers that are starting out on Patchworks with an App, or on their Standard plan, there could be more clarity with regards to how costs may develop as the complexity of their integrations grows and / or they process more transactions and data on the platform.
- Patchworks' error reporting and logging is excellent, especially the ability to review payloads at each step of a process flow to diagnose the root cause of an issue. Overall reporting on daily running could be improved, particularly with regards to operational dashboards and traffic lighting for specific data types, processes and - as a partner - clients.
- For retailers that are starting out on Patchworks with an App, or on their Standard plan, there could be more clarity with regards to how costs may develop as the complexity of their integrations grows and / or they process more transactions and data on the platform.
What problems is the product solving and how is that benefiting you?
Replacing manual processes.
Replacing automated processes that can't cope with spikes in volume and / or constant high volumes.
Automating and integrating disparate systems through the retail technology stack, from front-end (eCommerce and Point of Sale) through to business management (ERP, OMS, Accounting) and onto Suppliy Chain (PLM, PIM etc..).
Providing retailers with the ability to maintain and extend their own system integrations.
Replacing automated processes that can't cope with spikes in volume and / or constant high volumes.
Automating and integrating disparate systems through the retail technology stack, from front-end (eCommerce and Point of Sale) through to business management (ERP, OMS, Accounting) and onto Suppliy Chain (PLM, PIM etc..).
Providing retailers with the ability to maintain and extend their own system integrations.
Makes integration easy!
What do you like best about the product?
Patchworks makes complex integrations a thing of the past. Yes there is an investment at the outset to implement it, but once in place changing endpoints or flows of data is really straightforward. The team at Patchworks are always on hand to advise and help too, so here's to a successful partnership.
What do you dislike about the product?
SO far there is nothing to dislike about the platform, so all good.
What problems is the product solving and how is that benefiting you?
Patchworks helps makes the pain of complex integrations a thing of the past. Once implemented, it look so easy to change flows and connection end points.
Best eCommerce integration solution
What do you like best about the product?
Flexible, no-code needed, great piece of tech. Always recommend them when I work with ecommerce brands especially when they choose to go composable and want to integrate fast with a modern IPaaS.
What do you dislike about the product?
They previously were implementing solutions themselves, which meant they couldn't take all the work from the high demand they had. They've now switched to a true SaaS product and have SIs implement which speeds up the process and means they can take on more project.
What problems is the product solving and how is that benefiting you?
Fast integration to tools that don't have an OOTB integration.
The most versatile iPaaS Platform on the market
What do you like best about the product?
Flexibility, Support, Team, Tech stack, Roadmap of the product, Patchworks partner support
What do you dislike about the product?
Maybe build more automation and out the box integrations
What problems is the product solving and how is that benefiting you?
Middleware for ERP integration with eCommerce platforms like Shopify
Great experience with Parchworks!
What do you like best about the product?
We've recently used Patchworks for a recent integration project with one of our ecommerce clients integrationing into a legacy ERP for stock, orders etc
The team offered great support and helped us solve a number of tricky set up issues pertaining to our clients requirements.
The nature of it's lo code, no code architecture allows for a combination of both developer and non developer teams to work together.
The team offered great support and helped us solve a number of tricky set up issues pertaining to our clients requirements.
The nature of it's lo code, no code architecture allows for a combination of both developer and non developer teams to work together.
What do you dislike about the product?
There's a learning curve like any software and we were an early vendor to adopt their new lo code tech stack and lean into their go to maket strategy where it's vendor led, vs project delivery by the internal patchworks team. This meant both sides leaning into a collaborative approach to delivery. We are now very confident with both the platform and best practice approaches to integration.
What problems is the product solving and how is that benefiting you?
Data transfer and mapping ipass solution. Solves a complex integration project that would otherwise require custom software.
Fully featured iPaaS
What do you like best about the product?
Exactly what is needed in the market right now. Ideal for SMEs and Enterprises who need to connect different systems with agility. No-code needed; helpful for me!
What do you dislike about the product?
A slight learning curve with the more advanced features, but the team are on hand to help with any quieries.
What problems is the product solving and how is that benefiting you?
Integrating the multiple systems needed for a successful eCommerce proposition.
Highly Effective Shopify-Centric iPaaS
What do you like best about the product?
Patchworks helps us integrate Shopify with almost every third-party system used by our clients. Historically this has been a pain-point for Swanky's clients, and typically required custom middleware which introduced both risk and complexity to platform migration projects.
Our technical teams enjoy working with Patchworks' product and teams. We are well aligned at a partnership level and very pleased with the positive impact that working with Patchworks is having for both our clients and our own business.
Our technical teams enjoy working with Patchworks' product and teams. We are well aligned at a partnership level and very pleased with the positive impact that working with Patchworks is having for both our clients and our own business.
What do you dislike about the product?
There is some prevailing negative market sentiment about previous versions of Patchworks' product. We're not seeing the same issues in the (excellent) new product, but are having to do some additional educational work to clarify that the new platform is different from the legacy offering.
What problems is the product solving and how is that benefiting you?
Integrating multiple commerce systems quicker, at lower cost, with greater levels of automation. This is saving time and money for our clients, accelerating overall platform migration projects, and creating efficiency and scalability in clients' operational systems.
Our team was able to deliver complex integrations using Patchworks in a very short time frame.
What do you like best about the product?
The best feature of Patchworks is its user-friendly, no-code interface for quick integrations.
What do you dislike about the product?
Occasionally there can be a learning curve when navigating some of the more advanced features, and integration setup might require technical assistance for more complex systems.
What problems is the product solving and how is that benefiting you?
Patchworks solves integration and data synchronization issues between various business systems. This benefits us by streamlining processes, reducing manual data entry errors, and enhancing overall operational efficiency.
Easy to use, fully featured iPaaS
What do you like best about the product?
Patchworks is very easy to use. It does what I need it to do with a minimum of fuss and they have a lot of prebuilt connectors. Making your own connector is pretty easy.
What do you dislike about the product?
They could use more connectors and more documentation.
What problems is the product solving and how is that benefiting you?
Orchestrating the integration of multiple products for ecommerce businesses
World leading iPaaS
What do you like best about the product?
The lates version of the Patchworks product is as feature rich as any on the market. Having been a user of the old platform, I can categorically state that the efficiencies gained by using the latest platform are huge. it can chop a month off a 3 month project, comfortably. The rich UI and low code approach to configuration also means it is simple to guide customers through, which is hugely valuable, particularly during UAT. Requirements translate to visual flows, that a customer can understand and sign off on.
Beyond the platform, the business is one of the most approachable in its class. Many iPaaS platforms, and platforms within the wider ecommerce tech vendor ecosystem can be slightly 'faceless' at times. With Patchworks, we have a direct relationship that goes deep into the professional services team, giving us an unbeatable access to help, when needed.
Patchworks also embrace the feedback loop we provide, in order to help with product roadmap improvements, which is hugely valuable to us.
In summary, we would not be able to function half as well right now, without the Patchworks platform or relationship. It is that simple.
Beyond the platform, the business is one of the most approachable in its class. Many iPaaS platforms, and platforms within the wider ecommerce tech vendor ecosystem can be slightly 'faceless' at times. With Patchworks, we have a direct relationship that goes deep into the professional services team, giving us an unbeatable access to help, when needed.
Patchworks also embrace the feedback loop we provide, in order to help with product roadmap improvements, which is hugely valuable to us.
In summary, we would not be able to function half as well right now, without the Patchworks platform or relationship. It is that simple.
What do you dislike about the product?
We are still working through some of the commercials as the platform and some of the partnership opportunities are fast flowing and ever increasing. Over time, some of this will hopefully become more boiler plate between us. Part of the evolution of the new model.
What problems is the product solving and how is that benefiting you?
We are a specialist integration agency, using iPaaS middlewear to integrate disperate systems. Therefore Patchworks platform is one of the central facilitators to our agency offering
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