Patchworks

What do you like best about the product?

In the ever changing landscape of tech innovation Patchworks keeps up well. The integrations can be done in as little as 10 minutes or as long as 10 hours depending how technical you want to get. The support seems above average for the limited times ive needed it. eCirql use Patchworks daily for our operations as a partner agency.

What do you dislike about the product?

The escape key doesn't work when building flows to close the currently open window - Annoying but not at all a major issue.

What problems is the product solving and how is that benefiting you?

It saves us having to write our own integration platform, so solves the majority of our workload when we're implementing patchworks for our customers.

What do you like best about the product?

Having reviewed and worked with a variety of iPaaS solutions, we selected Patchworks thanks to its reliability, modern architecture (particularly with the upgrade to CORE) and the level of service the PW team provide to enable our team and our merchants.

It is relatively easy to use, speeds up our project delivery and gives our clients a reliable integration layer.

What do you dislike about the product?

It would be nice if Patchworks had an enablement team in APAC, having said that, as one of their partners, we are largely able to provide this as a service to merchants.

What problems is the product solving and how is that benefiting you?

Speeding up integration of ERP, WMS and IMS for our clients moving from legacy architecture to Shopify Plus. Improving time to value for projects. Simplifying roll-up groups journey to consolidate acquisitions on a common tech stack.

Benefit to us - client satisfaction, likelihood of 1 project turning into more (happy customers buy twice).

What do you like best about the product?

Patchwork’s connectors have unlocked a range of new potential customers for us but enabling us to onboard them a lot quicker.

Their team is helpful and proactive with helping us leverage patchworks

What do you dislike about the product?

Nothing to complain about. We struggled to get a few things set up at first, but after that it was pretty seamless

What problems is the product solving and how is that benefiting you?

Onboarding new customers

What do you like best about the product?

Key Strengths:

1. Seamless Integrations:
Patchworks offers a strong library of pre-built connectors that made it relatively easy to link our systems without heavy development work. Platforms like Shopify, NetSuite, and WMS partners like Mainfreight were well-supported.

2. Scalability:
As our business scaled across new channels and markets, Patchworks accommodated new integrations without compromising system stability. The platform is designed to grow with your business.

3. Interface & Usability:
The user interface is intuitive, clean, and well-documented. This makes it easy for non-developers to monitor flows and detect any issues in real-time.

4. Support Team:
Their support team is responsive and helpful. We’ve had quick resolutions to most tickets and appreciated their proactive communication during implementation and go-live phases.

What do you dislike about the product?

Areas for Improvement:

1. Customization Complexity:
While standard integrations are fast, customizing flows beyond the existing connectors can be complex and may require developer support or paid professional services.

2. Error Handling:
Although the error notifications are effective, the root cause explanations could be more detailed in some instances, particularly when debugging between third-party

What problems is the product solving and how is that benefiting you?

Connection between ERP and Shopify

What do you like best about the product?

Ease of integration with existing workflows or existing technology

What do you dislike about the product?

Uncertainty as to where to start upon registration

What problems is the product solving and how is that benefiting you?

Visualization. Gives a 10,000 feet view of data