Patchworks
PatchworksReviews from AWS customer
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Tough start and some hurdles over the years, but generally a solid custom integration and team
What do you like best about the product?
Patchworks is an integrarion partner that can truly build custom integrations for businesses operating at scale. We were influenced by companies like Gym Shark and Lounge Underwear - if they use Patchworks for their intergrations, they must be solid! Patchworks integrates Shopify, Netsuite and PeopleVox for us.
We were really lucky to work with one of their super devs (Ben Cleminson) when our integration was being built (he came in as an SOS), and over the years even though he has moved into more senior positions he has always been there to lend a helping hand or escalate support tickets if we're in trouble. Overall I find their management team to be responsive and very willing to assist if there is a problem to be worked through.
Their Patchworks service dashboard is very easy to navigate.
We were really lucky to work with one of their super devs (Ben Cleminson) when our integration was being built (he came in as an SOS), and over the years even though he has moved into more senior positions he has always been there to lend a helping hand or escalate support tickets if we're in trouble. Overall I find their management team to be responsive and very willing to assist if there is a problem to be worked through.
Their Patchworks service dashboard is very easy to navigate.
What do you dislike about the product?
We had a bad initial experience with Patchworks when our integration was being developed, but Patchworks recognised this when we were in the middle of our go-live and assigned one of their top developers to our project to ensure it got across the line, as we were doing our go-live the week before Black Friday in 2021. So even though the build out and go-live was initially a massive struggle, they did sort it out for us by allocating the right person to the job when it mattered the most.
Being located in New Zealand, I do sometimes find that the support team is not very responsive to our needs, due to the different timezone we operate in. But that being said, if I'm ever having trouble getting something resolved, I'm able to reach out to the Patchworks management team who have always sorted it out for me by escalating it through the appropriate support channels.
Being located in New Zealand, I do sometimes find that the support team is not very responsive to our needs, due to the different timezone we operate in. But that being said, if I'm ever having trouble getting something resolved, I'm able to reach out to the Patchworks management team who have always sorted it out for me by escalating it through the appropriate support channels.
What problems is the product solving and how is that benefiting you?
Patchworks integrates Shopify, Netsuite and PeopleVox for us. We use StarShipIT for our shipping platform, but there is an out-of-the-box API between PeopleVox and StarShipIT for that, so that is the only part of our integration that Patchworks doesn't manage.
Great product & service
What do you like best about the product?
Patchworks has provided a great stock and order sync between SAP and Shopify. It is so refreshing to know that the stock is correct on our website.
The support team are also very speedy at resolving issues.
The support team are also very speedy at resolving issues.
What do you dislike about the product?
There are no downsides, love the product. However there have been a few issues where I needed to work with Patchworks support to resolve. For example, products and stock not syncing correctly.
What problems is the product solving and how is that benefiting you?
It allows us to sync our stock between SAP and Shopify, so that there are no stock errors. It also syncs orders to from Shopify to SAP, so there is no need to manually create orders in SAP once receiving them in Shopify.
Patchworks middleware is reliable and flexible`
What do you like best about the product?
Reliable, it just works. We've had no discernable downtime and flows cover all our requirements for orders / refunds up and stock down between shopify and our OMS/ERP
What do you dislike about the product?
Implementation was done by 3rd party agency and was more difficult than expected
What problems is the product solving and how is that benefiting you?
PAtchworks passes our ecommerce transactions to our order management system. It also collects the order despatched status tracking etc and passes them back to ecommerce platform (shopify). Also incremental stock is sent as generated and full stock update overnight.
A product that simply works
What do you like best about the product?
Patchworks for us is a reliable tech partner, always available, attentive to our needs, and delivering a product that simply works. We have a quite complex IT infrastructure to manage, and the Patchworks connectors are one of the parts we don't have to worry about.
What do you dislike about the product?
You have to meet them, they are amazing!
What problems is the product solving and how is that benefiting you?
Connecting our eCommerce and ERP systems, keeping our data flowing smoothly between them. It handles the tricky part of mapping data, so orders, inventory, and customer info stay in sync automatically. During busy times like Black Friday or Christmas, Patchworks manages the heavy load, so we don't have to worry about system slowdowns or errors.
Patchworks Partner - so easy
What do you like best about the product?
The Patchworks product is technically sound, with a brilliant user interface to boot. It is not often you have both in the same product.
What do you dislike about the product?
There could always be more pre-built connnectors.
What problems is the product solving and how is that benefiting you?
Patchworks allows us to expand our current tech stack capabilities by offering a flexible iPaas solution to integrate our software with 3rd party solutions.
Great ipaas - a quick, powerful and scalable integration service!
What do you like best about the product?
The saas nature of the solution, the scalability, the number of services that are natively integrated, the number of complex outcomes that can be achieved with the visual editor of connections.
What do you dislike about the product?
Nothing to regret, I hope that they will integrate in time more and more third-party solutions.
What problems is the product solving and how is that benefiting you?
Patchworks simplifies the plethora of connectors and integrations, letting the merchant orchestrate the whole data flow between the ecommerce and the rest of the tech stack.
It does it in a reliable way, it reduces the touchpoints and it grows with the project.
It does it in a reliable way, it reduces the touchpoints and it grows with the project.
A new world of opportunity to leverage technology and serve businesses efficiently.
What do you like best about the product?
Patchworks offers a great portfolio of integrations and are working towards many more.
What do you dislike about the product?
As with any other platform, there is a learning curve to grasp BAU tasks.
What problems is the product solving and how is that benefiting you?
Our business had a legacy integration lacking documentation and specialist support. With Patchworks, our internal teams can be empowered to monitor, control and leverage technology for existing applications as well as having an opportunity to manage future integrations with ease.
Great iPaaS! Empowering businesses to take control and gain visibility of their integrations
What do you like best about the product?
We went through a large greenfield transformation in 2021 and Patchworks played a key role in supporting this complex implementation.
Their iPaaS offering (which, has been upgraded since the implementation) and their Project Manager helped us get the transformation over the line as well as provide critical go live support.
Their new platform goes a long way in placing them as one of the best integration platforms out there. It provides great visibility of your services as well as easily accessible run logs to check failed imports so that that you can remedied issues with speed. It also allows you to create your own integrations in an intuitive way, however this may require someone with a technical background, especially if you require customisations (but this is true across all offerings of this type).
Their iPaaS offering (which, has been upgraded since the implementation) and their Project Manager helped us get the transformation over the line as well as provide critical go live support.
Their new platform goes a long way in placing them as one of the best integration platforms out there. It provides great visibility of your services as well as easily accessible run logs to check failed imports so that that you can remedied issues with speed. It also allows you to create your own integrations in an intuitive way, however this may require someone with a technical background, especially if you require customisations (but this is true across all offerings of this type).
What do you dislike about the product?
Previously. Patchworks implemented their solution in-house, which was great for us as they knew their product intimately. However, they now only offer the iPaaS product and you would need to go through their partners/agencies to actually implement the software.
This is a sign that they are growing and their product is popular, therefore they just can't take on all of the work themselves.
This is a sign that they are growing and their product is popular, therefore they just can't take on all of the work themselves.
What problems is the product solving and how is that benefiting you?
Patchworks is integrating our website, ERP and warehouses. This is all managed under one product (instead of having custom integrations or using seperate integration platforms) that lends itself to easily developing the microservices we need.
It is also providing an accessible platform through which issues can be easily identified and remediated to ensure business operations are not impacted.
It is also providing an accessible platform through which issues can be easily identified and remediated to ensure business operations are not impacted.
World Leading SaaS iPaaS
What do you like best about the product?
Lots of prebuilt connectors to get you started, that can all be edited and cusomtised, Patchworks is extremely simple to use and get going with a very intuitive user interface.
What do you dislike about the product?
It can be difficult to integrate into some legacy on premise applications.
What problems is the product solving and how is that benefiting you?
Patchworks has moved integration work from just being a developer lead activity to something that we have been able to share more widely amongst the team
Effortless Integrations with Exceptional Support
What do you like best about the product?
Patchworks excels at simplifying complex integrations, especially between platforms like Shopify and legacy ERPs. The low-code interface is intuitive and allows for rapid setup and management of integrations, which has saved us significant time and effort. Additionally, the customer support is top-notch, with the team readily available to assist with any issues, making the entire process smooth and efficient.
What do you dislike about the product?
While Patchworks is user-friendly, more complex integration scenarios may still require the involvement of a developer to write custom scripts. This can add a layer of complexity for non-technical users who might not have the necessary skills. However, the platform does provide flexibility in scripting languages, which is a helpful feature.
What problems is the product solving and how is that benefiting you?
Patchworks is solving the problem of complex data integrations between disparate systems. It provides a solid, reliable base that eliminates the need to build custom integrations from scratch. This not only saves us considerable time on projects but also reduces costs and increases efficiency across our operations.
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