Patchworks
PatchworksReviews from AWS customer
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Great software with a supportive team
What do you like best about the product?
Patchwork’s connectors have unlocked a range of new potential customers for us but enabling us to onboard them a lot quicker.
Their team is helpful and proactive with helping us leverage patchworks
Their team is helpful and proactive with helping us leverage patchworks
What do you dislike about the product?
Nothing to complain about. We struggled to get a few things set up at first, but after that it was pretty seamless
What problems is the product solving and how is that benefiting you?
Onboarding new customers
Review Patchworks
What do you like best about the product?
Key Strengths:
1. Seamless Integrations:
Patchworks offers a strong library of pre-built connectors that made it relatively easy to link our systems without heavy development work. Platforms like Shopify, NetSuite, and WMS partners like Mainfreight were well-supported.
2. Scalability:
As our business scaled across new channels and markets, Patchworks accommodated new integrations without compromising system stability. The platform is designed to grow with your business.
3. Interface & Usability:
The user interface is intuitive, clean, and well-documented. This makes it easy for non-developers to monitor flows and detect any issues in real-time.
4. Support Team:
Their support team is responsive and helpful. We’ve had quick resolutions to most tickets and appreciated their proactive communication during implementation and go-live phases.
1. Seamless Integrations:
Patchworks offers a strong library of pre-built connectors that made it relatively easy to link our systems without heavy development work. Platforms like Shopify, NetSuite, and WMS partners like Mainfreight were well-supported.
2. Scalability:
As our business scaled across new channels and markets, Patchworks accommodated new integrations without compromising system stability. The platform is designed to grow with your business.
3. Interface & Usability:
The user interface is intuitive, clean, and well-documented. This makes it easy for non-developers to monitor flows and detect any issues in real-time.
4. Support Team:
Their support team is responsive and helpful. We’ve had quick resolutions to most tickets and appreciated their proactive communication during implementation and go-live phases.
What do you dislike about the product?
Areas for Improvement:
1. Customization Complexity:
While standard integrations are fast, customizing flows beyond the existing connectors can be complex and may require developer support or paid professional services.
2. Error Handling:
Although the error notifications are effective, the root cause explanations could be more detailed in some instances, particularly when debugging between third-party
1. Customization Complexity:
While standard integrations are fast, customizing flows beyond the existing connectors can be complex and may require developer support or paid professional services.
2. Error Handling:
Although the error notifications are effective, the root cause explanations could be more detailed in some instances, particularly when debugging between third-party
What problems is the product solving and how is that benefiting you?
Connection between ERP and Shopify
I took a quick glance at it and it does look interesting.
What do you like best about the product?
Ease of integration with existing workflows or existing technology
What do you dislike about the product?
Uncertainty as to where to start upon registration
What problems is the product solving and how is that benefiting you?
Visualization. Gives a 10,000 feet view of data
Seamless Integrations Made Simple A Game-Changer for E-commerce Operations
What do you like best about the product?
Patchworks is really easy to make all our business apps work together without needing to possess advanced technical skills. and The prebuilt connectors saved lot of time and the user experience is really good. I also really enjoy the real-time monitoring features and it is comforting to know we'll get notified if anything goes wrong.
What do you dislike about the product?
The initial setup can be somewhat intimidating if you lack experience with integration platforms, especially with complex systems. Some of the more advanced features would be helped by more in-depth documentation or click-by-click breakthroughs. But once everything is up and running, it works well.
What problems is the product solving and how is that benefiting you?
Patchworks is helping us solve the headache of multiple systems in our e-commerce business. Before, integrating data between our online store, ERP, warehouse, and CRM was a manual and error-prone process. Now, all of it happens automatically orders, inventory levels, customer data all real-time updated
Excellente expérience utilisateur
What do you like best about the product?
What I appreciate most about Patchworks is its ability to centralize and automate data flows between different applications. This greatly simplifies the management of our operations and reduces potential errors related to manual entry." (This highlights automation and error reduction, common strengths of iPaaS).
"The flexibility and scalability of Patchworks are impressive. The platform seems capable of adapting to the growth of our company and the addition of new applications without requiring a major overhaul." (Emphasizing adaptability and scalability is a key advantage for any business).
"The flexibility and scalability of Patchworks are impressive. The platform seems capable of adapting to the growth of our company and the addition of new applications without requiring a major overhaul." (Emphasizing adaptability and scalability is a key advantage for any business).
What do you dislike about the product?
The cost of the platform could be a limiting factor for small businesses or projects with tighter budgets. A more flexible pricing structure could be considered.
What problems is the product solving and how is that benefiting you?
Point-to-point or manual integration solutions can become difficult to manage and costly to maintain as the business grows and the volume of data increases.
Great peak support
What do you like best about the product?
Patchworks was a great support over peak trading, Everything ran seamlessly! Great planning so everything from orders, product to fulfillment all ran smoothly.
Great job Patchworks!
Great job Patchworks!
What do you dislike about the product?
Support could be faster at times, but this is improving now. As a customer you can log into your own portal and rectify a problem yourself.
What problems is the product solving and how is that benefiting you?
Your own portal to view syncs and also to solve a problem if any occur.
Great Platform supported by a great team
What do you like best about the product?
It's a very versitile system allowing unparralleled data manipulation to transfer data from any ecommerce platform to our slightly bespoke ERP system.
What do you dislike about the product?
Occasionaly we have struggled with first line support taking a day or 2 to escalate support queries leading to slighlty longer resolutions than we would like.
What problems is the product solving and how is that benefiting you?
We have a very unique ERP system that required bespoke endpoints to be created that Patchworks haddled for us seamlessly.
Shopify to NetSuite integration with Patchworks
What do you like best about the product?
Patchworks stands out for its ease of use. The dashboard is clean and makes it simple to track data flows and spot issues quickly. While at the very beginning it might be confusing which shapes do what, Patchworks Academy course is very helpful, intuitive and easy to follow with some great examples.
I also appreciate how smooth the setup process is for most integrations—it feels like the platform anticipates common use cases, which saves a lot of time (f.e. predefined requests).
Logs for each flow are very well built, with easy of access in mind. It's very helpful to be able to see the payload per each step.
I also appreciate how smooth the setup process is for most integrations—it feels like the platform anticipates common use cases, which saves a lot of time (f.e. predefined requests).
Logs for each flow are very well built, with easy of access in mind. It's very helpful to be able to see the payload per each step.
What do you dislike about the product?
Sometimes it's annoying to need to click many buttons to get back or to a certain page, but most probably it comes to getting used to it.
What problems is the product solving and how is that benefiting you?
We are using Patchworks to integrate Shopify B2C sales flow with NetSuite, our ERP. We are migrating from Patchworks Tapestry and so far it seems that new Patchworks Core is much more intuitive, easier to use for regular users and non-developers. Most smaller changes can be done internally, without need of external expertise.
Tough start and some hurdles over the years, but generally a solid custom integration and team
What do you like best about the product?
Patchworks is an integrarion partner that can truly build custom integrations for businesses operating at scale. We were influenced by companies like Gym Shark and Lounge Underwear - if they use Patchworks for their intergrations, they must be solid! Patchworks integrates Shopify, Netsuite and PeopleVox for us.
We were really lucky to work with one of their super devs (Ben Cleminson) when our integration was being built (he came in as an SOS), and over the years even though he has moved into more senior positions he has always been there to lend a helping hand or escalate support tickets if we're in trouble. Overall I find their management team to be responsive and very willing to assist if there is a problem to be worked through.
Their Patchworks service dashboard is very easy to navigate.
We were really lucky to work with one of their super devs (Ben Cleminson) when our integration was being built (he came in as an SOS), and over the years even though he has moved into more senior positions he has always been there to lend a helping hand or escalate support tickets if we're in trouble. Overall I find their management team to be responsive and very willing to assist if there is a problem to be worked through.
Their Patchworks service dashboard is very easy to navigate.
What do you dislike about the product?
We had a bad initial experience with Patchworks when our integration was being developed, but Patchworks recognised this when we were in the middle of our go-live and assigned one of their top developers to our project to ensure it got across the line, as we were doing our go-live the week before Black Friday in 2021. So even though the build out and go-live was initially a massive struggle, they did sort it out for us by allocating the right person to the job when it mattered the most.
Being located in New Zealand, I do sometimes find that the support team is not very responsive to our needs, due to the different timezone we operate in. But that being said, if I'm ever having trouble getting something resolved, I'm able to reach out to the Patchworks management team who have always sorted it out for me by escalating it through the appropriate support channels.
Being located in New Zealand, I do sometimes find that the support team is not very responsive to our needs, due to the different timezone we operate in. But that being said, if I'm ever having trouble getting something resolved, I'm able to reach out to the Patchworks management team who have always sorted it out for me by escalating it through the appropriate support channels.
What problems is the product solving and how is that benefiting you?
Patchworks integrates Shopify, Netsuite and PeopleVox for us. We use StarShipIT for our shipping platform, but there is an out-of-the-box API between PeopleVox and StarShipIT for that, so that is the only part of our integration that Patchworks doesn't manage.
Great product & service
What do you like best about the product?
Patchworks has provided a great stock and order sync between SAP and Shopify. It is so refreshing to know that the stock is correct on our website.
The support team are also very speedy at resolving issues.
The support team are also very speedy at resolving issues.
What do you dislike about the product?
There are no downsides, love the product. However there have been a few issues where I needed to work with Patchworks support to resolve. For example, products and stock not syncing correctly.
What problems is the product solving and how is that benefiting you?
It allows us to sync our stock between SAP and Shopify, so that there are no stock errors. It also syncs orders to from Shopify to SAP, so there is no need to manually create orders in SAP once receiving them in Shopify.
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