IBM watsonx Orchestrate as a Service
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Amazing product for COntact center Applications
What do you like best about the product?
This product is very easy to use and its easy to define entities and relationships. Using which the Tool is able to build the base on its own. In fact for demo purpose , a quick chat bot can be done in about 30 minutes
What do you dislike about the product?
THere is nothing that I do not like about this product
What problems is the product solving and how is that benefiting you?
IBM Watson Assistant is being used to leverage contact center dvelopement and it is our tool of choice
Watson assistant a top industry chatbot builder
What do you like best about the product?
Watson assistant main feature is the easy way you can design de dialogs against the competitors, is the best in this field, also like the way you can manage some flags and important information using the json format of a answer.
What do you dislike about the product?
when you build chatbots you use a lot of examples distributed on diferent Intents, but when you check some conflicts the solution only show 1 vs 1 conflicts, but in the training might exist more than 1 conflictive intentin because the confidence of a test is too low and can be confused, a good solution could be checkin examples across all intents so you can find more conflicts in your training
What problems is the product solving and how is that benefiting you?
whe can build client facing chatbots in less time using really cool features and managing in a smooth way the context for the soluton even when we build async solutions.
Recommendations to others considering the product:
added in the dislike part
Watson Conversation Bot for Workplace Booking System
What do you like best about the product?
It was realy easy to use and to build different workflows.
The solution has a great rate of understanding and so the product satisfied manz customers
The solution has a great rate of understanding and so the product satisfied manz customers
What do you dislike about the product?
The API to our system was a little complicated.
What problems is the product solving and how is that benefiting you?
We have a market leading Workspace MAnagement tool including sensors an an Application. It is a great solution for shared offices, when there are more employees than workspaces. You can book workspaces close to team members, book perfect fitting meeting rooms with them and so on. With Watson Conversation, we where able to add a Whatsapp-like Bot you can talk to and reserve all information and bookings.
Virtual Assistance with Watson
What do you like best about the product?
IBM is moving in the correct direction with AI and ML by ensuring Watson has a virtual assistant tool.
What do you dislike about the product?
The need for more language support is a necessity.
What problems is the product solving and how is that benefiting you?
IT helpdesk and mobile chat bots
Use of Watson for Course Advisory
What do you like best about the product?
Ready to use technology that can be implemented relatively easily.
What do you dislike about the product?
None at this point that is specific to the technology
What problems is the product solving and how is that benefiting you?
Provide course advisory to college applicants 24/7, without the challenge of recruiting and training a large team of temporary staff to answer questions from applicants during college application period
Recommendations to others considering the product:
Difficult part is not technology but figuring out business rules and policies
Watson Assistant is Awesome!
What do you like best about the product?
Really like the ease of use and the ability to create highly interactive intent driven interactions using Watson Assistant.
What do you dislike about the product?
Haven't been able to figure out how to give different users different permissions to create, edit, and update BOTS created.
What problems is the product solving and how is that benefiting you?
Intelepeer has customers across every vertical, and use Watson Assistant for creating BOTS that are simple chatbots via web, and also SMS and voice enabled using our Atmosphere CPaaS.
Recommendations to others considering the product:
Great product from a great company- Easy to get started and build more complexity later- easy for a business user or business analyst not requiring developer skills
Super Helpful When You Know What You're Looking For
What do you like best about the product?
How easy the program is to use when. It anticipates my needs in a way that is very helpful when I'm in a time crunch.
What do you dislike about the product?
That it is not integrated in other platforms
What problems is the product solving and how is that benefiting you?
Sourcing information for the entertainment industry
Lot of posibilities
What do you like best about the product?
The posibility to automate interactions with our customers, taking one issue or area at a time.
What do you dislike about the product?
We are still finding a way to manage large sets of trainings, to be sure that training in new issues don;t spoil old ones
What problems is the product solving and how is that benefiting you?
We are solving interactions with clients anwsering questiosn about logistics and delivery
Watson Assistant - Chatbot/Virtual Agent
What do you like best about the product?
Ease of use of the product is definitely better.
What do you dislike about the product?
Price of the product and coresponding APIs used are costlier
What problems is the product solving and how is that benefiting you?
AI. Quick time to Market
Watson Assistant for IT
What do you like best about the product?
Opprtunities & ease of use, the interface is intuituve
What do you dislike about the product?
Adoption/learning curve, a ton of opportunities; however currently struggling to establish internal knowledge to grow use cases
What problems is the product solving and how is that benefiting you?
Automating workflow and IT operations to provide huma agents with more complex opportunities
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