IBM watsonx Orchestrate as a Service
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fast to implement, fast to train, fast to value
What do you like best about the product?
Watson Assistant is extremely easy to setup and deploy. With a few clicks the watson workspace is live and with a few more clicks you can have a live weblink, slack integration, facebook messenger, etc. The platform makes it very easy to add intents, dialogs, and retrain your model. The biggest learning curve comes from understanding the art of programming a conversation, but once you get that its smooth sailing! One of the biggest things I like about the platform is that you get instant feedback to your model, as every change is live immediately. I also love that it helps recommend intents and help find overlapping intents.
What do you dislike about the product?
My biggest request for improvement is to add an undo button. Although having live changes is great, it's sometimes hard to work with if you make a mistake, break your model, and then have to figure out what you previously did to make it work. I wouild also like the insights page to be improved. We wanted control over history of users and which intents the triggered, as well as a way to capture their feedback, so we implemented a cloudant DB to simply store every conversation. A way to create your own insights dashboard would be very helpful!
What problems is the product solving and how is that benefiting you?
We are leveraging watson assistant to build conversational tools for our clients. We currently are working on a human resources assistant that is integrated with employee benefits and personal information, allowing users to query about their vacation balance, sick balance, and other cool HR insights
Recommendations to others considering the product:
Ive looked into other platforms but didn't ever find a need to switch. I think WA is the best choice as it is actively being worked on, with new features getting deployed quarterly.
Best product for NLP
What do you like best about the product?
the ability of IBM Watson assistant classification is the best compared to other existing products. The classfication algo works good across english as well french.
What do you dislike about the product?
training requires good number utterances, but that is true with any ML platform
What problems is the product solving and how is that benefiting you?
Building virtual assistants, that serve as self service helpdesks reducing number of queries directed to L1 support
easy to use
What do you like best about the product?
easy to create dialog using dialog flow.
What do you dislike about the product?
no code locking or integration with git.
What problems is the product solving and how is that benefiting you?
customer care
Excellent product WAtson assistance
What do you like best about the product?
NLP, Machine learning, model suggestions/recommndations
What do you dislike about the product?
dev-ops is not there for wA, configuraution is not proper
What problems is the product solving and how is that benefiting you?
search , NLP
Watson Assistant brings cognitive computing to anyone
What do you like best about the product?
The ease of use of the technology, the simple ability to update and change to get started with a chat bot so quickly.
What do you dislike about the product?
From a developer perspective the pipeline to manage large amounts of content could be improved.
What problems is the product solving and how is that benefiting you?
Solving wiki's and FAQ's across the enterprise.
Recommendations to others considering the product:
Just give it a try.
Chati Chat is the new way of Intelligent FAQ
What do you like best about the product?
Dialog, Intent , Business freindliness, no coding, works on any browser and app
What do you dislike about the product?
still very primitative and need more improvements
What problems is the product solving and how is that benefiting you?
we are chemicals manufacturing company ,with lots of websites, websites need inteligent way of answering qeustions.
updates
What do you like best about the product?
i like watson assistant's user interface, it is intuitive and user-friendly.
What do you dislike about the product?
it is updated too frequently. this can hinder users from mastering how to use it for configurations
What problems is the product solving and how is that benefiting you?
emergency response
It's really time saving!
What do you like best about the product?
It's very easy to go from zero to an entire solution in a few days, and the documentation is always up to date! I really like using it.
What do you dislike about the product?
Sometimes updates modify entirelly the apis that we use.
What problems is the product solving and how is that benefiting you?
I used it several times, but for example, I've used it to solve healthcare systems where users wanted to have medications at home.
Building a Watson Voice Agent
What do you like best about the product?
I like the ability to easily integrate 3rd party and on-platform services. The dashboard view is a helpful aggregator of those services. Assistant has what seems like its own markup language using literals etc... That is a cool feature.
What do you dislike about the product?
I dislike when services sleep and they fall out of sync. This happens when in a Dev env on the lite plan. I also dislike the performance of the name entity which is currently in beta. It is only succesful 50% of the time, my thinking is that this is a staple and should be nailed by now.
What problems is the product solving and how is that benefiting you?
I am solving for T1 support, and order processing.
Operations Virtual Assistant
What do you like best about the product?
Quite self learning and easy to build the blocks that we needed and scale in our own pace with low price
What do you dislike about the product?
Few pre-build models. We had to figure out how to join translation, unstructured text interpretation and communication capabilities.
What problems is the product solving and how is that benefiting you?
Lack of knowledge spreading. With the application building we could empower low level wrkers to solve more challenging problems
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