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Reviews from AWS customer

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338 reviews
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External reviews are not included in the AWS star rating for the product.


    Industrial Automation

I am a decision scientist where I do data analysis and data manipulation

  • October 19, 2022
  • Review provided by G2

What do you like best about the product?
It's compatible, and easy to use, easy to understand, very efficient and miat commonly accurate to what I look forward to
What do you dislike about the product?
It's lacking som e advance functions though like we have some other rivals
What problems is the product solving and how is that benefiting you?
To automate interaction with the end user and build a conversational interface


    Amr E.

Great tool to integrate AI solutions with minimal coding

  • October 19, 2022
  • Review provided by G2

What do you like best about the product?
Watson assistant offers a whole suite of AI solutions with few easy steps and a simple platform.
I liked how easy it was to create AI bots and test them and implement them in services like WordPress.
The computer vision part was super helpful tho
What do you dislike about the product?
The platform could be a little bit slow at times but I guess this is due to the limitations of my free virtual machine.
I had some troubles while creating the bot but I guess that was due to some misleading information in the course itself.
What problems is the product solving and how is that benefiting you?
creating a bot that could be integrated into the website could help answer our clients' most frequent questions.
it could help clients figure out what they need from us and how can we help them with our services 24/7


    Bebin K Raju 1.

Amazing platform for AI/ML

  • October 19, 2022
  • Review provided by G2

What do you like best about the product?
The services are very easy to integrate and deploy to production
What do you dislike about the product?
Some services are discontinued by IBM like the visual recognition engine
What problems is the product solving and how is that benefiting you?
It helped me to integrate a conversational AI and a prediction system


    Rajat A.

IBM Watson is a good tool to develop and use Ml models

  • October 19, 2022
  • Review provided by G2

What do you like best about the product?
DAX, MAX, the pre built models is a good advantage
What do you dislike about the product?
Computation, the course structures and many more things
What problems is the product solving and how is that benefiting you?
Problems that relates to machine learning and implementing it on continuously streaming data


    Manisha G.

IBM Watson assistant review

  • October 18, 2022
  • Review provided by G2

What do you like best about the product?
It has user friendly interface. It is easy to use.
What do you dislike about the product?
Handling huge amount of unstructed data is difficult and it can be more affordable
What problems is the product solving and how is that benefiting you?
It helped me building chatbot applications. I was able to integrate all sorts of API


    Consumer Services

Enterprise Chatbot / NLP Platform with limited practical asset

  • October 18, 2022
  • Review provided by G2

What do you like best about the product?
Modern and fresh UI: not much enterprise platform as a modern user interface like Watson Assistant
Practical Implementation use cases can be seen in several IBM platform (ie: SCBN, IBM help page/ chatbot on the website).
IBM also uses the product on their own internal portal that serves employees. This fact might give confidence that the product will be maintained and developed continuosly.
What do you dislike about the product?
Implementation of NLP needs a lot of library/ assets for: acronym, slang, context, sentiment analysis, topic categorization, etc, which are not readily available.
Even the product is powerful, it takes time to build those assets on top of the platform.
Limited community to support.
What problems is the product solving and how is that benefiting you?
Reducing the workload related to text processing,of customer service inquiries, email inquiry, news filtering.
By putting rules, we can filter out noise and focus on more limited information.

In terms of deployment, there is good workflow to recreate, duplicate, and deploy chat bot with proper approval process.
We can also monitor the bot performance in the dashboard.


    Sahil T.

IBM Watson Review

  • October 17, 2022
  • Review provided by G2

What do you like best about the product?
Best tool for Data Analytics with user-friendly interface.
What do you dislike about the product?
Loading the dataset sometimes takes so long. Please improve it.
What problems is the product solving and how is that benefiting you?
Backup & recovery. Comprehensive data resilience for physical and virtual servers.


    Harini S.

Matured Platform

  • October 17, 2022
  • Review provided by G2

What do you like best about the product?
Cognitive services that can read numerous documents automatically extract data and respond to user queries. In short, it's about finding answers from unstructured data. Also, it doesn't demand any particular technical skill.
What do you dislike about the product?
Industry-specific Intent packs would have been added advantage. One would need a bit of training to understand consumption based billing. Rest is all fine. The platform is easy to configure and maintain.
What problems is the product solving and how is that benefiting you?
It has reduced the volume of calls to the contact center agents, also helps 24/7 in lead generation. The capabilities can be extended further to handle more transactions.


    Banking

experience with IBM Watson Assistant

  • October 17, 2022
  • Review provided by G2

What do you like best about the product?
Training sessions led to practical projects that were expected to be completed. The VR tech was the best!
What do you dislike about the product?
Nothing really. Each app was not helpful for the required business application, but not necessary!
What problems is the product solving and how is that benefiting you?
Chatbot solutions, VR tech. Implemented a few websites for some clients.


    Jonathan W.

I'd recommend it as its very easy to get started with and there is ample documentation.

  • October 16, 2022
  • Review provided by G2

What do you like best about the product?
the web chat event base triggers were an absolute gem, allowed me to do my integrations very seamlessly
What do you dislike about the product?
Nothing in my mind at the moment was able to achieve just what i needed.
What problems is the product solving and how is that benefiting you?
My family runs an IOT business and there are some frequent technical queries and common queries in general that come up, the webchat assistant is doing me wonders.