IBM watsonx Orchestrate as a Service
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Automation of processes
What do you like best about the product?
The tool is very intuitive, not requiring much experience in process automation.
What do you dislike about the product?
Specific details are missing in the documentation provided by IBM.
What problems is the product solving and how is that benefiting you?
We have a large plan in place for implementing automations for internal and external clients. Artificial intelligence is a powerful tool to increase productivity and allow employees to focus on more analytical and strategic tasks.
Very Useful and Responsive
What do you like best about the product?
Agility to complete tasks and ease of use of the interface
What do you dislike about the product?
Some implementation and integration issues
What problems is the product solving and how is that benefiting you?
Acceleration of integration and completion of daily tasks
I use the tool daily, it is quite didactic and easy to learn.
What do you like best about the product?
Possibility to integrate with other systems.
What do you dislike about the product?
Nothing to declare, the tool is quite practical.
What problems is the product solving and how is that benefiting you?
First contact chat with the client to identify the subject discussed and direct them to the responsible person.
INNOVATION
What do you like best about the product?
Innovation and promptness / attention of your employees towards the customers
What do you dislike about the product?
Nothing to declare, nothing was said that wasn't useful.
What problems is the product solving and how is that benefiting you?
automation in processes and facilitate our communication with the collaborators
Enriching, knowing the tool provided me with various insights for improvement in the processes.
What do you like best about the product?
RPA is an excellent tool that would enable us to automate manual processes that currently consume a lot of the employees' time.
What do you dislike about the product?
Honestly, I didn't notice anything that wasn't useful.
What problems is the product solving and how is that benefiting you?
RPA would facilitate our filing process (in the case of the HR department), where the amount of documents to file is very large.
Unlock the potential of AI with IBM Watson
What do you like best about the product?
As the User of IBM watsonx i found it's ability to create and deploy chatbot and virtual assistants very easily and fastly.
It allows business to provide automated customer support and engagement which can improve customer user experience and increase the business value.
It allows business to provide automated customer support and engagement which can improve customer user experience and increase the business value.
What do you dislike about the product?
As the user of this tool, The initial learning curve associated with configuring fine tune AI Models will be little bit challenging here and we can improve the documentation and more tutorial videos so that users can implement the things very faster. But overall I don't dislike anything about this tool.
What problems is the product solving and how is that benefiting you?
Here is the list in which IBM watsonx helping us -
Enhaned customer support - as we are banking industry there are common queries which came from customer but with integration of this tool it is very easy and fast way to resolve the issue.
Language support - This tool can support multiple language so it way easy to support the customer from different language backgrounds.
Enhaned customer support - as we are banking industry there are common queries which came from customer but with integration of this tool it is very easy and fast way to resolve the issue.
Language support - This tool can support multiple language so it way easy to support the customer from different language backgrounds.
Making chatbot easy with IBM Watson
What do you like best about the product?
Chatbot is one of important elements in our business and in earlier days we were struggling with the same but with IBM most of our issues are resolved and now we can focus on our core areas.
What do you dislike about the product?
There is scope of improvement in terms of user guide , they can elaborate the steps which is mentioned. Apart from that its quite good and user friendly. Hoping for better user guide.
What problems is the product solving and how is that benefiting you?
They are making our responses quick. Most of the queries are repetitive so it makes the response time quite quick. Which result in more satisfaction of customers
Tricky at first - But best in market
What do you like best about the product?
Once you're familiar with the user interface, it's pretty easy to create chatbots and voice assistants. The AI has less and less errors towards user asks and definitely aced our expectations.
What do you dislike about the product?
For beginners it might be slightly tricky to understand, but the drag and drop functions makes it easy. The accuracy is commendable but there are still slight scope of improvements in terms if repeated answers.
What problems is the product solving and how is that benefiting you?
We've integrated the assistant with the slack to cater the intro and initial ask and doubts for the new joinees. On a totally different project we're also performing the same for our clients. Hence it is proving super helpful.
Best chatbot maker in industry
What do you like best about the product?
I have been contacted few of the players in the industry but as far as I know they have been the best. Really liked the service and product. Thumps up from my end.
What do you dislike about the product?
Initially it took some time to get used to it, but once it was understood it was quite good. Demo video can be bit more illustrative it will make the process smooth.
What problems is the product solving and how is that benefiting you?
Queries has been resolved at base level only, so it is reducing the number of force we used to required initially to solve the issues. Now the users are quite satisfied
IBM Watson Assistant is the good AI based tool to create chatbot as per the requirement
What do you like best about the product?
It is very easy to use tool. We can create chatbots as per our requirement. Has multiple templates available. Easy to plugin with other applications like wordpress etc
What do you dislike about the product?
I did not find any negative points while using this application.
What problems is the product solving and how is that benefiting you?
It provides easy UI, multiple templates are available. We can create our own chatbots as per the desired requirement.
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