What do you like best about the product?

Zoominfo provides quality leads for email campaigns

What do you dislike about the product?

Contacts are very expensive, start-ups and midsize companies could not afford this

What problems is the product solving and how is that benefiting you?

Provides data

What do you like best about the product?

Contact information , with accurate celll phone numbers and email addresses, ease of use

What do you dislike about the product?

I would prefer a shorter synopsis of company info prior to the in depth outlook- it would be esier to scan thru

What problems is the product solving and how is that benefiting you?

It is able to give us more cell phone data as many people work remote

What do you like best about the product?

I like that Zoom info can assist me with getting in touch with the right people. Also it gives updates on different companies and if they are attending events. The customer support team always provides great help. The product is easy to use and the implementation process was a breeze. I now use this data base everyday for hours. Sales OS and Engage are awesome features that complements the product.

What do you dislike about the product?

Somethimes I come across contacts with the wrong contact inforamtion.

What problems is the product solving and how is that benefiting you?

Anytime contact information is not correct they will take note remove any worng information and they will update it with the correct information.

What do you like best about the product?

Zoominfo SaleOS Ensure data accuracy and legality its a valuable source for reliable contact information in our organisation. The new G2 addon feature is on point. Has helped us to generate 2M US Dollar

What do you dislike about the product?

Using this platform for more then 2 years I have not faced any serious issue untill now

What problems is the product solving and how is that benefiting you?

ZoomInfo SalesOS helps me save time and give reliable data to sales org

What do you like best about the product?

The quality of the contact information and ease of use. Customer onboarding and support is best in class.

What do you dislike about the product?

The limited integration capabilities with CRM tools such as Pipedrive. ZoomInfo is great for mainstream tools integration (ZoomInfo, Hubspot, etc)

What problems is the product solving and how is that benefiting you?

Reaching the right ICPs for our business

What do you like best about the product?

Access to full contact information that includes mobile numbers since many are working from home these days.

What do you dislike about the product?

When the contact information is not valid. Would like further information on contacts that work in different countries. Information on these individuals are sometimes insufficient.

What problems is the product solving and how is that benefiting you?

It is helpful in reaching individuals since LinkedIn does not always offer access to contact information.

What do you like best about the product?

Zoominfo Sales OS helps you find and filter the right person to reach out on an organisation. Zoominfo have good resources on how to use these tools effectively and can help you to make efficient sales process. They have great support team too, they usually resolve most of the queries very faster.

What do you dislike about the product?

They have complicated pricing plans, can be tricky to understand and evaluate.

What problems is the product solving and how is that benefiting you?

Zoominfo helps to find the sales prospects and evaluate them. Sales OS do a lot of grunt work for you and saves time energy by providing better data.

What do you like best about the product?

I like that SalesOS is useful for finding the correct contacts for your prospecting. It has the ability to find the right people and also search the web for "Intent" as to the companies that are looking for your solution. However, the intent topic criteria are very generalized, so to truly get its value, you have to pay "extra" for customized intent topics. We have just started using this feature, so I cannot say how efficient it is, but it could not have been more detailed or the support more helpful.

Speaking of which, customer support is super friendly! If you really dive in during onboarding, they will help set you up quite efficiently. We have SalesOS and Engage. You can request during onboarding for them to actually help you set up templates, Salesflows, and Workflows so you can hit the ground running and not waste time. (Cuz ZoomInfo ain't cheap, that's for sure!) You could do this after onboarding, but only if your support package allows it. We were unaware that their basic support package limits you A LOT! Basically, email support.

There are a lot of available webinar trainings and information on how to use the software. The reps who lead the trainings are well informed and very friendly. I went to so many they began to recognize my name and would say hello personally :) I did not expect that.

What do you dislike about the product?

It can glitch, where sometimes I have to go back and click on an option again for it to "take." Ex. I might click on "Contacts" when in a company's profile, and the page will open zero contacts for that company...impossible, I think, so I go back and click again, and then a list of contacts for that company opens up. I wish that when dialing a contact's number if there is more than one, the call log would automatically identify what number I used instead of my having to specify it in the notes. And since anyone can change a number, it would be best if it logs the actual # and not just "Direct" or "HQ" in case someone else changes one of them in the future.

I also wish that when dropping a pre-recorded voicemail, the notes would automatically record which one was dropped. Having to input the # I dialed and the Voicemail I dropped takes up time, which defeats the purpose of so much "automation". And since I have to input the # in my notes to keep track, it becomes annoying that when you highlight a #, it automatically begins to dial it. Why? I don't want it to dial. I just need to copy it in order to paste it into my notes since their program doesn't do it automatically.

Also, I had a personal experience where two issues took a long time to be resolved (I'm talking months!) They bounced me around from one person to another, and I found myself explaining the issue to them repeatedly. Emails from Support request screenshots of what is happening, and then they ask ridiculous questions as if they never saw your screenshots to begin with. Which became annoying since I had spent time creating the screenshots with arrows and everything to be as clear as possible.

The platform is somewhat complex and definitely not easy to use or get the hang of right off the bat. So, if you truly want to use it to its full capability, be prepared to invest quite a bit of time to learn everything by signing up for their webinar trainings and the online certifications. I am told onboarding is the best time to get all the help you need to get set up, so if you purchase this for your company, be sure to get everyone on board as soon as possible because getting more help down the road can be difficult depending on the Support package you purchased.

What problems is the product solving and how is that benefiting you?

It provided more contact information than what we previously had. It also helps us to follow through with prospecting and keeps us on task.

What do you like best about the product?

zoominfo is thye best tool you can use as a salesperson to extract contact details of prospects and integration is super easy

What do you dislike about the product?

time taken to refresh is a lot which can be reduced.

What problems is the product solving and how is that benefiting you?

sales engagement and extractiong customer details is super easy

What do you like best about the product?

Very user friendly and intuitive. Intergration was seemless and the support and trainning are second to none!

What do you dislike about the product?

There is not much to dislike however, you pay hansomely for access to the platform

What problems is the product solving and how is that benefiting you?

We are able to get actionable intelligence from our target accounts on a daily bases.