Salesloft
SalesloftReviews from AWS customer
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It's good - here are a few things that could make it better
What do you like best about the product?
It is overall good. Rank by timezone is the most important feature in all honesty.
What do you dislike about the product?
Big product errors:
- I get that automating cadences is supposed to make us more efficient and more organized, however, you are lacking some features that makes users feel like they have no control <- big issue
Here are some features that could help users feel like they have more control:
1) Sometimes there are times when you just want to get more calls in (and not follow your cadence because the people you should be dialing extra are lost among-st the different steps) - I would definitely use a feature/view/mode where you can see all the people in your cadence (ranked by timezone and account) that you can use to just get a quick extra call blitz in to whoever you want.
2) Instead of the Star feature to distinguish between a high priority lead and a non priority lead, consider a ranking system 1-10 (with a slider that we can use to set the rank) -- then have a separate view that you can rank by priority so that for times when you just wanted to double check that your highest priority leads are being properly touched/followed up with/nurtured
3) Why do you have to click into a specific step when you open up the "Run a Cadence" why can't you just group all the steps into two types: Calls or Emails. That way you can make all of your calls in a cadence (with the ability to rank by timezone) without having to jump between different steps looking for people in the appropriate timezone to call and skipping the ones in the wrong timezone that you shouldn't be calling (like when people during lunch times or people whose local time is before 9 or after 5)
Note: If you did that^ you could also have another filter after they are filtered by timezone and account for priority or by least amount of calls so you could start calling newer people first.
Small product errors:
- Plain text mode effecting the signature.... why?
- I also don't like how much the dialer key pad takes up so much room on the screen and covers up the Run a Cadence window when it is expanded
Other advice:
- Don't make updates for the sake of making updates that compromise usability
EX] Salesforce Lightning - they made dumb changes to the interface that made the CRM harder to navigate
- I get that automating cadences is supposed to make us more efficient and more organized, however, you are lacking some features that makes users feel like they have no control <- big issue
Here are some features that could help users feel like they have more control:
1) Sometimes there are times when you just want to get more calls in (and not follow your cadence because the people you should be dialing extra are lost among-st the different steps) - I would definitely use a feature/view/mode where you can see all the people in your cadence (ranked by timezone and account) that you can use to just get a quick extra call blitz in to whoever you want.
2) Instead of the Star feature to distinguish between a high priority lead and a non priority lead, consider a ranking system 1-10 (with a slider that we can use to set the rank) -- then have a separate view that you can rank by priority so that for times when you just wanted to double check that your highest priority leads are being properly touched/followed up with/nurtured
3) Why do you have to click into a specific step when you open up the "Run a Cadence" why can't you just group all the steps into two types: Calls or Emails. That way you can make all of your calls in a cadence (with the ability to rank by timezone) without having to jump between different steps looking for people in the appropriate timezone to call and skipping the ones in the wrong timezone that you shouldn't be calling (like when people during lunch times or people whose local time is before 9 or after 5)
Note: If you did that^ you could also have another filter after they are filtered by timezone and account for priority or by least amount of calls so you could start calling newer people first.
Small product errors:
- Plain text mode effecting the signature.... why?
- I also don't like how much the dialer key pad takes up so much room on the screen and covers up the Run a Cadence window when it is expanded
Other advice:
- Don't make updates for the sake of making updates that compromise usability
EX] Salesforce Lightning - they made dumb changes to the interface that made the CRM harder to navigate
What problems is the product solving and how is that benefiting you?
1) Organization of leads 2) efficiency/productivity
Recommendations to others considering the product:
none
Streamlined as a Service
What do you like best about the product?
Being part of a global sales team (and analytics SaaS solution) having insights into outbound activity across multiple regions and the ability to measure success has been valuable. Understanding which content has received high levels of engagement, the ability to easily collaborate with Marketing on vertical/event specific activity has also made us more agile in the execution of content driven campaigns. For our PSMs, being part of a large partner network comprised of 50% of the worlds biggest service providers - having a broad and consistent touchpoint with regional directors, SEs, partner peers and AMs has been a constant challenge with our resources. SL has helped streamline communications for the channel team and driven higher engagement with some of our key partners. Purple is heavily reliant on our channel business, SL has also driven a new sense of sales discipline - with each rep tasked with generating 10% of new pipeline ARR through outbound activity.
What do you dislike about the product?
Most of the complaints have been around the strategy behind the use of SL, not necessarily the product itself. This has been a learning curve for our organization and we are still in the process of refining how our enterprise SL experience differs / can work with SDR activity to provide the most value. We are still early in the process of optimizing our use of the platform and our strategy continues to evolve!
What problems is the product solving and how is that benefiting you?
To date our business is heavily focused on pipeline generation through our global partner channel which accounts for 74% of ARR in the past 18 months. Salesloft is part of a broader strategy to increase 'outbound' sales ARR growth to a relative 1:3 ROI. For our partner channel, they are leveraging communications to drive higher engagement and meet monthly KPIs on setting FCMs with key target accounts.
Recommendations to others considering the product:
Ensure that there is comprehensive strategy prior to launching SL. Carefully consider how the platform will specifically impact the different roles and teams within your organisation. If you're deploying this purely for SDRs there is a quicker GTM process around optimizing cadences/content, however I would encourage prospective users to identify areas within their business where SL can make a positive impact - Purple has looked to our Partner, Marketing, Sales and Strategic Alliance teams to streamline global engagement and communications.
Salesloft Review
What do you like best about the product?
The ability to run strategic cadences - As well as know when prospects click your emails. It's a great tool for prospecting.
What do you dislike about the product?
I have nothing I do not like about the solution at the moment. Sometimes there is a cap on how many emails can be sent out on one day.
What problems is the product solving and how is that benefiting you?
Salesloft allows me to run strategic prospecting cadences where I have multiple touch points within an account.
Fantastic Email Automation Tool | Great once you figure it out
What do you like best about the product?
- Easy to create automated email cadences and import individuals
- Ability to keep track of opens and clicks within the software
- Updating with new features all the time
- Ability to keep track of opens and clicks within the software
- Updating with new features all the time
What do you dislike about the product?
- Inability to easily change multiple cadenes at the same time. If I want to change an email that's used across multiple email cadences, I have to go into each one to change it
- Inability to track opens/clicks within a specific cadence. Right now you can see opens/clicks for the people that you have in a cadence, but the statistic doesn't distinguish between their total opens/clicks across all channels, and that particular cadence
- The features can be confusing when it comes to the automated rules, it's hard to figure out how the software works
- Inability to track opens/clicks within a specific cadence. Right now you can see opens/clicks for the people that you have in a cadence, but the statistic doesn't distinguish between their total opens/clicks across all channels, and that particular cadence
- The features can be confusing when it comes to the automated rules, it's hard to figure out how the software works
What problems is the product solving and how is that benefiting you?
- Ability to target a specific message en masse to my accounts and keep track of who's engaging with my content
- A/B testing multiple email subject lines and content
- A/B testing multiple email subject lines and content
Great tool for prospecting!
What do you like best about the product?
SalesLoft has a very easy to use UI and easily allows my team to setup and execute against strategic cadences, while tracking performance for optimization. Also, all calls are recorded for training and compliance purposes.
What do you dislike about the product?
The holistic reporting isn't as robust as I would like it to be.
What problems is the product solving and how is that benefiting you?
We're working to drive accountability and cadence adherence so we can manage and track our outreach across the team.
Great Tool to Control the Chaos
What do you like best about the product?
The cadences and on-screen integrations for LinkedIn are very useful and enable me to easily keep track of prospects being moved through multiple sales cadences.
What do you dislike about the product?
Not sure how to get help and no chat feature. As a new user I have some unanswered questions and can't figure out how to talk to an actual person at SalesLoft.
What problems is the product solving and how is that benefiting you?
I'm in a high volume prospect contact environment and the problem being solved is simply keeping track of the status of the contacts within their respective cadences.
Recommendations to others considering the product:
Embrace this powerful technology, especially if you're in a high volume, high touch environment.
Salesloft Honest Review
What do you like best about the product?
Salesloft has given me the ability to work much more efficiently and invest my time back into other areas of work.
What do you dislike about the product?
The only minor downfall of salesloft is having to import contacts to our CRM system.
What problems is the product solving and how is that benefiting you?
Cadences, remembering 100 call backs
I'm a SalesLoft Fan
What do you like best about the product?
Functionality is simple to pickup and implement within days. Launch team was helpful in guiding our entire team through the adoption process. They tee'd us up for success using the tools and went above and beyond to help implement.
What do you dislike about the product?
There's not much I dislike, so I feel as though I'm reaching here for an answer. That said, it would be nice to see details of email replies in the Activity Feed of a contact record.
What problems is the product solving and how is that benefiting you?
Efficiencies with prospecting and ongoing cadence assistance.
Recommendations to others considering the product:
An incredibly helpful tool to maximize the sales and prospecting process.
Finacing company using salesloft
What do you like best about the product?
The ability to send and measure the success of many emails.
What do you dislike about the product?
when finishing a cadence it automatically triggers next step. wish you could stay on the page.
What problems is the product solving and how is that benefiting you?
volume is important in our work so need to be efficient in our outreach and ensure new staff are getting up to speed quickly.
Recommendations to others considering the product:
Explore options. Salesloft has a lot of great functionality and reporting.
Organized and Efficient
What do you like best about the product?
The cadence building process, sending emails is super easy
What do you dislike about the product?
Setup is a little confusing at first. Not initially user-friendly
What problems is the product solving and how is that benefiting you?
Reaching more people through email and being able to send different emails to specific demographics. This has helped me create a personalized experience for my prospects.
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