We primarily use Trend Vision One for its XDR capabilities, email security features, and MDR services offered through ServiceOne. Leveraging these Trend Vision One products allows us to provide robust security solutions to our customers.

My customers range from small non-profits with 40 endpoints to large enterprises with over 2,000 endpoints across diverse sectors, including energy, manufacturing, finance, and software.

Vision One possesses machine learning predictive capabilities that have already proven effective. In the past week alone, it detected and blocked two scans for unknown threats. This capability is crucial, especially since our predominantly Canadian customer base faces an elevated risk of cyberattacks from China due to the recent government-level ban on TikTok. Consequently, we anticipate an increase in attacks. Trend Vision One boasts the largest zero-day initiative, renowned for its proficiency in detecting such threats.

The single console in Vision One streamlines cross-layer detection, threat hunting, and investigation, incorporating sandbox analysis and log search capabilities. It allows for endpoint isolation, remote shell establishment, and integration with tools like Active Directory and Microsoft Entra ID. Automated playbooks enable actions such as endpoint isolation, custom script execution, forensic investigations, user lockouts, and password resets, all of which are customizable. This automation is crucial for containing threats outside of working hours, as playbooks can be configured to automatically execute actions based on specific criteria, mitigating damage before staff return.

The single console provides comprehensive visibility across the entire IT security environment, including endpoints, cloud activity, workflow protection, email protection, and mobile device management, all within a single, unified platform.

Trend Vision One integrates with a range of security products, including various SIEM solutions, vulnerability management tools, and select firewalls. A comprehensive list of compatible products is available on Trend Micro's website.

Trend Vision One is relatively easy to learn for those with some security background. While first-time users may find it initially confusing, abundant learning resources such as YouTube videos and comprehensive documentation are available to help users quickly familiarize themselves with the platform.

Some of my customers maintain hybrid environments, and Trend Vision One enhances visibility by consolidating all systems into a single platform.

Trend Vision One has malware scanning capabilities, allowing it to detect, quarantine, and block malware effectively.

Trend's Managed Detection and Response service provides continuous 24/7 monitoring, effectively reducing staff workloads by eliminating the need for in-house security monitoring.

Trend Vision One improves my organization's visibility by consolidating security functions into a single console. These capabilities enhance our security operations, making it easier to manage threats.

Trend Vision One's most valuable feature is its centralized console, which provides comprehensive security features, including attack surface risk management. This allows for benchmarking our risk score against similar organizations based on size, industry, and location. Additionally, it offers endpoint vulnerability assessment, user behavior analytics, and standard XDR detection capabilities.

An area for improvement is integrating more tools with Trend Micro's SIEM. Expanding compatibility to include currently unsupported security tools, such as firewalls, would be beneficial.

I have been using Trend Vision One for approximately four months.

Trend Vision One is scalable.

To improve support, the company should streamline communication and reduce response times. Specifically, support tickets often require customers to provide redundant information, creating unnecessary extra steps in the process.

Overall, I rate Trend Vision One a ten out of ten as I am extremely happy with Trend Micro's capabilities and their platform's strength.

Trend Vision One is easy to maintain.

We use Vision One XDR to provide managed security services to our clients by correlating logs from various Trend Micro products like Apex One, Cloud One, and Deep Security. Vision One acts as a central monitoring platform, providing a single pane of glass view of our clients' security posture. This simplifies monitoring and allows us to easily create playbooks and analyze alerts. While our EDR solutions, Apex One, Cloud One, and Deep Security provide robust security features like anti-malware, web reputation, and intrusion prevention, Vision One enhances this by correlating logs and leveraging threat intelligence to identify incidents missed by these individual products. Essentially, Vision One functions like a level three SOC analyst, providing an additional layer of protection and ensuring comprehensive security coverage.

Trend Vision One's centralized visibility and management are crucial for our managed security services because they reduce the overhead required for monitoring. As an XDR solution, it performs many of the tasks an analyst would typically handle, streamlining our workflow and allowing us to focus on in-depth analysis when needed. This reduction in workload is a significant benefit, enabling us to efficiently provide comprehensive security services to our clients.

The executive dashboard is a valuable tool for analyzing the threat level of specific assets, particularly for generating end-of-month reports that detail threat and alert volumes, and highlight high-security risks. This comprehensive analysis helps customers understand their security posture and take appropriate action to strengthen their defenses. However, it's important to note that the dashboard's usefulness may vary depending on the individual customer's needs and priorities.

The risk index is a useful tool that provides benefits, but its value depends on the specific needs of the customer. Some customers may utilize the risk index to identify assets with high-security risks, allowing them to address vulnerabilities and implement necessary patching. However, other customers may rely on alternative sources for vulnerability visibility and, therefore, may not prioritize the risk index. While not always a primary focus, the risk index remains a valuable resource.

Trend Vision One provides immediate benefits upon deployment. Its built-in XDR, which includes EDR functionality and integrates with existing security models like Apex One, Cloud One, or Workload Security, allows for seamless provisioning of endpoints and workloads. Rigorous testing confirms that Vision One effectively identifies and correlates alerts, including those missed by other EDR solutions. This enhanced detection capability is evident during post-deployment testing, as Vision One Workbench alerts are generated immediately.

We use Trend Vision One to consolidate security across hybrid environments.

We use attack surface risk management and often customize it in our reports to meet client needs. This service helps identify vulnerabilities and blind spots in their environments. For instance, we assisted a customer experiencing recurring attacks due to unknown vulnerabilities. Our attack surface management analysis provided the data to identify and patch these critical vulnerabilities, ultimately enhancing their security posture.

Vision One XDR significantly reduces threat detection and response time by automating the analysis typically done by a level two or three analyst. It provides a comprehensive view of the environment, incorporating behavioral analysis and intelligence sources to quickly identify unusual activity. This eliminates the need for manual investigation of logs and data, allowing analysts to focus on addressing actual threats. The XDR's automated workbench triggers alerts with a high degree of accuracy, minimizing false positives and further streamlining the security process.

We use security playbooks for certain low-level security alerts because many of these alerts, despite the large volume of data they represent, do not require significant time or attention. Playbooks are particularly useful in these situations as they automate the process of blocking the source or IP address associated with the alert.

Vision One offers several features I value.

The threat intelligence sources enable it to automatically block domains known for command-and-control callbacks, effectively preventing attacks from those sources.

Additionally, the security playbooks provide templates to block URLs or scripts, enhancing endpoint protection.

Finally, the console allows for remote connection to endpoints, enabling direct investigation and remediation within the customer's environment. This flexibility and comprehensive functionality make Vision One a valuable tool.

Trend Micro is making many improvements, including addressing some of our feature requests. However, their reporting functionality needs improvement. The reports lack detail and customization options, particularly for XDR, which hinders our ability to provide tailored reports to clients. For example, we cannot generate reports on threat intelligence data from XDR, making it difficult to assess the protection received from external sources. This limitation also prevents clients from seeing the total value of XDR, including external factors contributing to their security posture. Threat intelligence is crucial, and clients want to understand its impact. Therefore, enhancing report customization, especially for XDR, would be a significant improvement.

I have been using Trend Vision One XDR for one and a half years.

Lagging does happen in Trend Vision One but it is infrequent and does not significantly disrupt operations. This is typical for many SaaS platforms and not a major issue.

Trend Vision One is scalable, allowing for flexibility from four licenses to a hundred or more, depending on how much or how fast scaling is needed.

The experience with customer service can vary depending on the case. Simple issues might involve referring to KB articles for resolution, while more complex issues might need backend support, which can take time. Overall, my experience has been positive.

Trend Vision One is easy to set up and can potentially be handled by one person. However, teamwork is preferred to ensure accuracy, catch potential errors, and maintain a high standard of service.

Trend Micro's licensing is outsourced to third-party vendors, resulting in price variations depending on the vendor. Since Trend Micro doesn't directly handle pricing, I cannot provide specific cost details.

Trend Vision One XDR is an excellent security product that deserves a ten out of ten rating. It's surprising that more companies haven't adopted XDR, given its advantages over traditional SIEM solutions. XDR automates tasks like configuration, signature creation, and rule implementation, significantly reducing the manual workload required with SIEM. While I expect a shift towards XDR, many companies still rely on SIEM, which seems inefficient in comparison.