Overview

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Trend Vision One™ gives enterprises and security leaders the power to see, secure, and control their entire multi-cloud and hybrid environments from a single, unified platform. Gain complete visibility with real-time risk scoring, threat exposure mapping, and centralized monitoring all from one intuitive dashboard.
Backed by AI, machine learning, and predictive analytics, Trend Vision One empowers proactive cloud security by automating threat detection, risk mitigation, and response. Streamline operations, reduce security complexity, and offload the pressure on your teams with modern CNAPP capabilities so you can stay ahead of every attack.
Trusted by industry leaders and recognized as a 2024 Gartner Peer Insights™ Customers' Choice for CNAPP, Trend Vision One is proven to reduce operational costs by up to 79% and accelerate detection and response times by 70%. It's also a Leader in the 2025 Gartner® Magic Quadrant for Endpoint Protection Platforms, delivered a 100% detection rate in MITRE evaluations, and was named a Leader in the IDC MarketScape for Cloud-Native Application Protection Platforms 2025, solidifying its position as the most trusted platform for securing the cloud.
Confidently secure your cloud transformation with a platform built for the modern enterprise. From hybrid to multi-cloud, Trend Vision One delivers unmatched protection, visibility, and control - wherever your workloads live.
Trend provides custom pricing via Private Offer. Please contact us if you're interested in personalized pricing options.
Highlights
- Identify and eliminate hidden cloud risks with unified Cyber Risk Exposure Management - discover assets, prioritize vulnerabilities, and manage posture and attack surface all from one place.
- Stay steps ahead of threats with XDR for Cloud, which extends visibility into cloud environments and streamlines SOC investigations through powerful correlation and alerting.
- Secure every application and workflow - from containers and code to S3 files and cloud workloads - with holistic protection via the integrated stack: Container Security, File Security, Workload Security, and Code Security.
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Dimension | Description | Cost/12 months |
---|---|---|
Vision One credits | Vision One credits (1 Unit = 1 credit) | $1.05 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Description | Cost/unit |
---|---|---|
Cyber Risk Exposure Management - Cloud Risk Management | Per 500 resources per cloud account per hour | $0.12 |
Container Security | Per Amazon ECS instance or Kubernetes node per hour | $0.168 |
Container Security | Per serverless container pod or task per hour | $0.017 |
File Security SDK | Per file scan | $0.013 |
File Security Storage | Per cloud storage per hour | $1.155 |
Endpoint Security - Essentials | Per workload (Anti-Malware, Web Reputation, and XDR only) per hour | $0.007 |
Endpoint Security - Small | Per EC2 instance (micro to medium), WorkSpace, or other cloud (1 vCPU) per hour | $0.011 |
Endpoint Security - Medium | Per EC2 instance (large), WorkSpace, or other cloud (2 vCPU) per hour | $0.032 |
Endpoint Security - Large | Per EC2 instance (XL), WorkSpace, or other cloud (4 vCPU) per hour | $0.047 |
Endpoint Security - Non-Cloud | Per data center or non-cloud instance per hour | $0.047 |
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Your purchase also includes 24x7 support from Trend Micro. You can log a support ticket for any issues directly from your Trend Vision One console. If you experience any issues or have questions, please contact our AWS Security experts by email at aws.marketplace@trendmicro.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Centralized visibility and consolidated insights make vulnerability management easy and fast
What is our primary use case?
We started with the antivirus solution, Trend Vision One Endpoint Security, after switching from Sophos. Initially, our focus was antivirus, but later we expanded to include multiple Trend Vision One products: XDR for Networks, Managed SOC, and Cloud Endpoint Security.
Our deployment covers endpoints, network sensors, and integrations with Active Directory and Microsoft. We use virtual sensors for full network visibility and maintain a hybrid environment with both private and Azure cloud infrastructure.
How has it helped my organization?
Our customers are mainly in the public sector—municipalities, cities, healthcare, and retirement homes—so ransomware is a major concern. Trend Vision One provides tools to fend off attacks and allows us to use virtual patching to quickly close vulnerabilities without waiting for traditional patches.
Trend Vision One has significantly enhanced our visibility into vulnerabilities and security incidents. Unlike Sophos, which only offered basic antivirus protection, Trend Vision One provides comprehensive insight into user behavior, dark web login monitoring, and open vulnerabilities.
We can now see everything from a single platform, which simplifies security operations and reduces complexity. It also allows for real-time risk management linked to live data, enabling continuous improvement rather than periodic reviews.
The Swiss Trend Vision One team supported us closely in refining our cybersecurity processes, leading to substantial overall progress and reduced cyber risk across the organization.
What is most valuable?
The rollout was quick thanks to the cloud-based infrastructure of Trend Vision One Complete, which eliminated the need for additional hardware. The central visibility of the platform is particularly valuable: users can log in and immediately identify areas of high risk. The unified dashboard highlights vulnerable areas at a glance, streamlining remediation.
Attack Surface Risk Management (ASRM) is also a key feature, helping prioritize assets based on criticality and data sensitivity. For instance, devices holding high-value data receive more attention in risk scoring.
The platform's ability to provide insights across multiple protection layers helps us address vulnerabilities quickly and efficiently. The system's simplicity and consolidated data have also made managing risks far more effective than before.
What needs improvement?
The main area of improvement lies in the Workbench interface. When investigating alerts, users often have to navigate through multiple windows and tabs to gather all relevant information. Consolidating case details into a single, more intuitive view would streamline investigations and save time. Otherwise, the solution's functionality is well-balanced.
For how long have I used the solution?
We've had the solution for a little more than two years.
What do I think about the stability of the solution?
The solution's stability is excellent. We have not experienced any issues or downtime since implementation.
What do I think about the scalability of the solution?
Scalability has been strong. We began with server deployments and are now rolling out to 2,200 client devices. The process has been seamless, requiring minimal additional configuration.
How are customer service and support?
We have had an excellent experience with Trend Vision One's customer and technical support. The Swiss Trend Vision One team provides consistent, personalized assistance, with dedicated contacts who understand our setup well.
They have been very responsive, and we even have an ongoing relationship with them beyond technical support. Overall, I would rate the service a nine out of ten for professionalism, consistency, and expertise.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our previous solution was Sophos Endpoint Protection, which reached end-of-life. We evaluated multiple vendors, including Sophos's new offerings, but Trend Vision One stood out due to its platform capabilities, the SOC integration potential, and especially the excellent support from the Swiss Trend Vision One team.
The switch was smooth, and Trend Vision One's modern detection capabilities and compatibility with both legacy and modern systems were major advantages over Sophos's on-premises, outdated setup.
How was the initial setup?
There were no major deployment issues. The initial rollout was phased, starting with servers before moving to clients. Trend Vision One Switzerland supported the implementation directly, ensuring smooth execution.
The initial setup was straightforward. We rolled out the solution to around 1,000 on-premises data center servers over two to three months. The process was divided into test, review, and full rollout phases, which helped minimize issues. The overall setup was simple and efficient, especially for the scale of deployment.
What about the implementation team?
Implementation was handled internally by two people: myself and one team member. We managed all phases from planning and clarification to deployment.
Trend Vision One Switzerland provided close technical guidance during the process, and later, the service provider Pingas in Germany assisted with SOC integration. Our ongoing maintenance involves eight people from our team, although the Trend Vision One solution itself requires little upkeep.
What was our ROI?
Return on investment was not a primary goal. We offer managed services to our clients, with antivirus protection included as part of the package rather than a separate revenue stream. The investment was made to ensure robust cybersecurity and operational reliability. However, we plan to expand some of these services to external customers to achieve a return in the future.
What's my experience with pricing, setup cost, and licensing?
We have an Enterprise Agreement with Trend Vision One, a six-year strategic partnership covering a defined consumption volume. Pricing is considered fair for the range of functions included. It's neither excessively high nor low, and overall, it aligns well with the value provided.
Which other solutions did I evaluate?
We evaluated multiple alternatives, including Sophos's updated solutions, but Trend Vision One prevailed due to its modular service structure, modern platform design, and strong support from the Swiss Trend Vision One team.
What other advice do I have?
I would recommend others to evaluate this solution, especially with the support of a trusted partner during the introduction phase. Having expert guidance early on helps with configuration and understanding the platform's capabilities. Trend Vision One also consolidates vendor management effectively, reducing the need for multiple partners.
I would rate Trend Vision One a nine out of ten.
Which deployment model are you using for this solution?
Improves alert accuracy and automation workflows but requires stronger AI-based detections
What is our primary use case?
We operate as an MSP. Most of my clients are financial institutions, such as one of the largest banks in Pakistan. We primarily serve enterprise-level financial institutions and banks.
What is most valuable?
The best features in Trend Vision One are the workbench and the XDR feature for the playbooks. We continue to use these two features extensively.
We also have our own product called SIRP, which is a SOAR platform, and we integrate it with Trend Vision One for automations, alert information, auto enrichment, and IOC enrichment.
We appreciate that Trend Vision One provides a good API with actions for our SIRP operations.
While we did not calculate specific MTTR and MTTD metrics, it has significantly reduced suspicious alerts and benign alerts compared to what we previously experienced.
Trend Vision One provides its own MDR services for detection capabilities, similar to CrowdStrike. Their team collaborates effectively with us on response and detection. The solution doesn't require frequent maintenance, and services are not regularly interrupted.
What needs improvement?
Areas that need improvement in Trend Vision One include the AI-based mechanism, AI-based detections, and AI-based autonomous detections, which are currently lacking. Additionally, they need to add more integrations to their playbooks. They should lower the cost for integrations as they charge for each individual integration. Trend Vision One does not initially disclose to customers that they need to purchase additional licenses and pay more for integrations. They need to modify their licensing mechanism and improve their AI-based detections.
For how long have I used the solution?
We have been using Trend Vision One for approximately six to seven years. We provide services to different customers on various security controls and security products.
What do I think about the stability of the solution?
Trend Vision One demonstrates strong stability, warranting a rating of seven out of ten.
What do I think about the scalability of the solution?
Trend Vision One is scalable. For DMG area operations, they have their own dedicated product available.
How are customer service and support?
I cannot provide detailed feedback about Trend Vision One support as we haven't needed to utilize it extensively. The configuration process is straightforward enough that we rarely require support assistance.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Most of the enterprise-level clients use CrowdStrike or Cylance. Trend Vision One or Trend Vision One Apex Central is used by most smaller banks, while bigger banks predominantly use CrowdStrike and Cylance.
How was the initial setup?
In Pakistan and the MENA region, clients prefer on-premises deployment unless cloud services are available. When cloud hosting is located in the US or other countries, Saudi and UAE clients typically opt for on-premises deployment.
Vision One is very easy to deploy. We don't have to do much of anything on that. We just have to deploy the agent, and we have to configure the policy. It's not very complicated.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, Trend Vision One offers very competitive rates compared to CrowdStrike and Cylance. Customers who cannot afford CrowdStrike's pricing can easily opt for Trend Vision One.
What other advice do I have?
We are not a partner with Trend Micro; we only provide deployment services. Trend Vision One can generate false positives; however, this depends on the whitelisting configuration, particularly in the application control area and IOC whitelisting. The detection mechanism is good, though CrowdStrike performs better in detections and reducing false positives due to its behavioral-based analysis and AI-based features. In comparison with other vendors, CrowdStrike ranks first, followed by Cylance, then Trend Vision One. Cylance and Trend Vision One can work together effectively.
I would primarily recommend CrowdStrike, and then Trend Vision One for customers with budget constraints. CrowdStrike's recent launch of a new AI model and features such as the MDC module for comprehensive log collection provide superior visibility and control compared to Trend Vision One.
The overall rating for Trend Vision One is seven out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
We've ease of configuration and customization and improvement in threat response
What is our primary use case?
We use Trend Vision One for our endpoint protection in our data center, mostly focused around our server assets, and we do anti-malware, intrusion prevention, as well as firewall, host-based firewall capabilities.
What is most valuable?
The ease of configuration, customization, and organization are what I appreciate the most about Trend Vision One .
What needs improvement?
It is a bit slow to implement kernel support on the Linux side. When doing patching and upgrades on our Linux servers, we often find that the Trend agent doesn't support the kernel version. It's usually not far behind, but we often are in a position where we may not be properly protected for a period.
For how long have I used the solution?
We started using Trend Deep Security , which was the product prior to Trend Vision One, seven or eight years ago, and then we transitioned to Trend Vision One two years ago. While we have been using Trend Vision One proper for two years, we had essentially the same product in an on-prem version for seven or eight years.
What do I think about the stability of the solution?
We've had performance issues with the agents of Trend Vision One at odd times, but I wouldn't say it's been a widespread issue or a common issue. Once in a while, there have been things that we've attributed to Trend.
What do I think about the scalability of the solution?
The scalability of Trend Vision One seems infinite. We're not a huge organization, so we haven't really run into any limitations, but it appears it can scale to accommodate and serve any of our purposes.
How are customer service and support?
The quality of support for Trend Vision One is generally very good. If we have any issues with support, we can leverage our sales engineer for support or escalation. I really haven't had any concerns. I have contacted the technical support or customer support via phone number or ticket.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used Microsoft Defender, Sophos, as well as McAfee as alternatives to Trend Vision One. I prefer Trend Vision One more compared to those alternatives.
How was the initial setup?
We transitioned from our on-premises Deep Security deployment to Vision One, and the process was relatively smooth. However, we encountered a few challenges related to legacy configurations and ensuring proper connectivity to our server assets. With an on-premises software application, we didn’t have to worry about internet accessibility for some of our server nodes. Consequently, we faced issues getting non-internet-connected server endpoints to communicate with the cloud. Luckily, there is a solution for that, but it took some time to get everything functioning properly.
Trend Vision One is a large product suite. There are many features that we don't have fully deployed, but the amount of time it took for us to go from on-prem to the cloud for similar services without onboarding anything new that Trend Vision One offered was two months for 400 assets, server nodes.
What was our ROI?
It has reduced our time to detect and respond to threats, but I don’t have a way to quantify that.
What's my experience with pricing, setup cost, and licensing?
I know the pricing for Trend Vision One. It's been a while, but it doesn't seem bad. They made some changes to their pricing in the past. It used to be a per-server node pricing structure, but now they do it by credits. I would say it's improved because we can, for the same investment, shift and adjust which capabilities we're leveraging within the platform. It's not super expensive. It's definitely an increased cost over leveraging Microsoft Defender, which we already have the licensing and capability for. We chose to spend money on this as opposed to leveraging a product that we already had, but the cost is fair.
What other advice do I have?
The sensors we're using include the anti-malware products, and we have the EDR sensors deployed on our server endpoints. They have network sensors and other features, but we're not leveraging any of those.
We started onboarding some of our services in the last three or four months to Trend Vision One to gain more visibility, so it's early in that adoption. We haven't taken any action based on alerts or notifications from Trend Vision One, as we're still in the early stages of getting our third-party services set up and monitored.
Trend Vision One hasn't helped us consolidate use of security vendors. This product is solely used for one purpose. We're not leveraging Trend Vision One for other areas within IT or at our company, so we haven't reduced silos. We had an opportunity to go with Defender, which would have reduced the number of products we use, but instead we decided to keep using Trend because we did appreciate it. I'm not sure if Trend Vision One has helped me to reduce the noise from false positives.
I would rate Trend Vision One a nine out of ten.
Worldwide Protection of the Entire IT Infrastructure with Just One Central Platform
What is our primary use case?
Our main goal with Trend Vision One is to ensure comprehensive security coverage for all our devices and clients worldwide. We're concerned with far more than just traditional antivirus protection. With this solution, I can now see in detail which software updates have already been installed and which security vulnerabilities still exist. The comprehensive reporting and intelligent protective measures give me significantly more control than before. We can now cover all servers uniformly and completely, which is something that wasn’t possible with our previous solution at this level of quality.
What is most valuable?
The dashboard is the heart of Trend Vision One for me. What I particularly appreciate is the flexibility: each colleague can create their own dashboard, and I still maintain an overview of the big picture. This granular way of working while maintaining a holistic view motivates me to engage with the tool.
The cloud-based architecture offers considerable advantages over local, individual solutions. Previously, I had to manage patching across various Trend Micro systems manually - now, that’s centrally handled. However, I need to be cautious that updates aren't rolled out too quickly, which could impact notebooks or servers.
The global overview has definitely helped me a lot. The only drawback is the usual subscription model - unfortunately, prices tend to move upward.
Since I've been working with Trend Micro for over 20 years, we’ve been able to consolidate our security landscape and source everything from one vendor, rather than juggling multiple providers.
Trend Vision One gives us better visibility to detect and respond to threats because we can now see more than ever before. We've always made every effort to receive notifications quickly so we could act immediately. Now, I have a much clearer, centralized platform where I can manage all incidents in a structured way.
Interestingly, Trend Vision One shows us more error messages than before, not because more problems are occurring, but because I can now see them for the first time and address them systematically.
Trend Vision One helps us reduce our overall cyber risk. I've always had good experiences with Trend Micro. It gives me the confidence to recognize well-protected areas and uncover vulnerabilities that need attention. Even though I've achieved a good security level, I can't afford to relax. For security audits, the solution helps us demonstrate compliance with certain standards.
Regarding AI integration, I can't make a final judgment yet. AI has both advantages and disadvantages, and attackers are increasingly using it too. However, I believe that AI will become indispensable in security platforms.
What needs improvement?
The expansion of Phish Insight would be desirable, especially for employee training. Also, in the MDM area for mobile devices, not all functions are available that I know from on-premise or other cloud variants. There's still development potential there.
For how long have I used the solution?
We began implementing the current Trend Vision One solution in June 2024. However, Trend Micro has been our vendor for about ten years.
What do I think about the stability of the solution?
I'm very satisfied with the stability. I haven't experienced any direct outages so far. Occasionally, there were connection problems with individual clients, but those were exceptions.
What do I think about the scalability of the solution?
I think Trend Vision One offers very good scalability.
How are customer service and support?
I would rate the service and technical support for Trend Vision One at nine to ten points. Of course, it depends on the specific situation, but overall, I'm very satisfied.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We didn't switch from another solution but rather implemented Trend Vision One as an evolution of our existing Trend Micro infrastructure. I had explored Microsoft solutions in recent years and attended related training, but ultimately, we stayed with Trend Micro.
How was the initial setup?
The initial setup has a certain complexity that varies by area. Some areas are relatively easy to configure; others definitely require expertise and practice. Without professional support, the start would have been difficult.
We had two German partners on board for several weeks and months. In short, intensive sessions of two to four hours, they developed a structured onboarding process with us. After about three two-hour sessions, we could work independently with the product.
Our implementation strategy for Trend Vision One was three-tiered: First, we migrated from our on-premise Apex One solution to Trend Vision One in the cloud. In the second step, we migrated the servers, and finally we checked all sensors.
What about the implementation team?
We worked with a Trend Micro partner for onboarding. With Trend Micro's recommendation, we also purchased the licenses through them. The partner guided us during the sessions, then we carried out the actual integration and migration ourselves.
For implementation, we needed two to three employees. A colleague and I carried the main responsibility, my colleague handled the cloud migration, agents, and clients. I brought in two additional colleagues for servers and local infrastructure, particularly for Mac systems.
From mid-June to mid-September, an average of two to three people were involved in the project.
What was our ROI?
I can't definitively evaluate the return on investment yet, since we've only been working productively for a few months. We had a very good onboarding process and worked intensively on it, but for a solid ROI evaluation, it's still too early. I plan to have meaningful numbers by year-end, particularly through patch management and sensor detections.
What's my experience with pricing, setup cost, and licensing?
As usual, we work with twelve-month or multi-year licenses on a subscription basis. The subscription model is ideal for the vendor and predictable for us, but still quite expensive.
I would like more flexibility - for example, the ability to purchase individual modules separately.
What other advice do I have?
For others evaluating Trend Vision One, I recommend checking whether the vendor is a pure security specialist or also active in other, non-security-related areas. That can be an important decision factor.
Overall, I rate the solution 9 out of 10 points.
Foreign Language: (German)
Weltweiter Schutz der gesamten IT-Infrastruktur mit nur einer zentralen Plattform
Was ist unser primärer Anwendungsfall?
Unser Hauptziel mit Trend Vision One ist es, eine lückenlose Sicherheitsabdeckung für alle unsere Geräte und Clients weltweit zu gewährleisten. Dabei geht es uns um weit mehr als nur klassischen Antivirenschutz. Mit der Lösung kann ich nun detailliert einsehen, welche Software-Updates bereits installiert sind und welche Sicherheitslücken noch bestehen. Das umfassende Reporting und die intelligenten Schutzmaßnahmen geben mir deutlich mehr Kontrolle als früher. Wir können jetzt alle Server einheitlich und vollständig abdecken, was mit unserer vorherigen Lösung nicht in dieser Qualität möglich war.
Was ist am wertvollsten?
Das Dashboard ist für mich das Herzstück von Trend Vision One. Was ich besonders schätze, ist die Flexibilität: Jeder Kollege kann sich sein eigenes Dashboard erstellen, und trotzdem behalte ich den Überblick über das große Ganze. Diese granulare Arbeitsweise bei gleichzeitigem Gesamtüberblick motiviert mich mit dem Tool zu arbeiten.
Die Cloud-basierte Architektur bringt mir erhebliche Vorteile gegenüber lokalen Einzellösungen. Früher musste ich mich um das individuelle Patching verschiedener Trend Micro Systeme kümmern, das ist jetzt zentral verwaltet. Allerdings muss ich aufpassen, dass Updates nicht zu schnell ausgerollt werden und dabei Notebooks oder Server beeinträchtigen.
Der globale Überblick hat mir definitiv sehr geholfen. Einziger Nachteil ist das übliche Abonnementmodell, die Preise entwickeln sich leider nur in eine Richtung und das ist nach oben.
Da ich bereits seit über 20 Jahren mit Trend Micro arbeite, konnten wir unsere Sicherheitslandschaft gut konsolidieren und alles aus einer Hand beziehen, anstatt verschiedene Anbieter zu jonglieren.
Trend Vision One verschafft uns deutlich bessere Sichtbarkeit, um Bedrohungen zu erkennen und darauf zu reagieren, weil wir jetzt noch mehr sehen können als zuvor. Wir haben immer alles darangesetzt, Informationen sehr schnell über Benachrichtigungen zu erhalten, damit wir sofort daran arbeiten können. Aber jetzt habe ich eine wesentlich klarere, zentrale Plattform, auf der ich alle Vorfälle strukturiert bearbeiten kann.
Interessant ist, dass Vision One uns mehr Fehlermeldungen anzeigt als früher, nicht weil mehr Probleme auftreten, sondern weil ich sie jetzt überhaupt erst sehen und systematisch abarbeiten kann.
Trend Vision One hilft uns, unser gesamtes Cyber-Risiko zu reduzieren. Ich habe immer gute Erfahrungen mit Trend Micro gemacht. Es gibt mir das Sicherheitsgefühl, gut geschützte Bereiche zu erkennen, aber auch Schwachstellen aufzudecken, an denen wir arbeiten müssen. Auch wenn ich bereits ein gutes Sicherheitsniveau erreicht habe, darf ich mich nicht darauf ausruhen. Bei Sicherheits-Audits hilft uns die Lösung definitiv, bestimmte Standards nachzuweisen.
Zur KI-Integration kann ich noch nicht abschließend urteilen. KI hat Vor- und Nachteile, und auch Angreifer nutzen sie zunehmend. Ich gehe aber davon aus, dass KI in Sicherheitsplattformen unverzichtbar werden wird.
Was muss verbessert werden?
Der Ausbau von Phish Insight wäre wünschenswert, besonders für Mitarbeiterschulungen. Auch im MDM-Bereich für mobile Geräte sind nicht alle Funktionen verfügbar, die ich von On-Premise oder anderen Cloud-Varianten kenne. Da ist noch Entwicklungspotential vorhanden.
Wie lange nutze ich die Lösung schon?
Wir haben im Juni 2024 mit der Implementierung der aktuellen Vision One Lösung begonnen. Trend Micro als Anbieter begleitet uns aber bereits seit etwa zehn Jahren.
Was halte ich von der Stabilität der Lösung?
Ich bin mit der Stabilität sehr zufrieden. Direkte Ausfälle hatte ich bisher keine. Gelegentlich gab es Verbindungsprobleme bei einzelnen Clients, aber das waren eher Ausnahmen.
Was halte ich von der Skalierbarkeit der Lösung?
Ich denke, Trend Vision One bietet eine sehr gute Skalierbarkeit.
Wie sind Kundenservice und Support?
Ich würde den Service und technischen Support für Trend Vision One mit neun bis zehn Punkten bewerten. Es hängt natürlich immer von der konkreten Situation ab, aber grundsätzlich bin ich sehr zufrieden.
Welche Lösung habe ich zuvor verwendet und warum habe ich gewechselt?
Wir haben nicht von einer anderen Lösung gewechselt, sondern Vision One als Weiterentwicklung unserer bestehenden Trend Micro Infrastruktur implementiert. Ich hatte mir in den letzten Jahren zwar Microsoft-Lösungen angeschaut und entsprechende Schulungen besucht, aber letztendlich sind wir bei Trend Micro geblieben.
Wie war das initiale Setup?
Die Ersteinrichtung hat eine gewisse Komplexität, die je nach Bereich variiert. Einige Bereiche sind relativ einfach zu konfigurieren, andere erfordern definitiv Fachwissen und Übung. Ohne professionelle Unterstützung wäre der Start schwierig gewesen.
Wir hatten zwei deutsche Partner über mehrere Wochen und Monate im Boot. In kurzen, intensiven Sitzungen von zwei bis vier Stunden entwickelten sie mit uns einen strukturierten Onboarding-Prozess. Nach etwa drei zweistündigen Sitzungen konnten wir eigenständig mit dem Produkt arbeiten.
Unsere Implementierungsstrategie für Trend Vision One war dreistufig: Zunächst migrierten wir von unserer On-Premise Apex One Lösung zu Vision One in der Cloud. Im zweiten Schritt haben wir die Server migriert, und abschließend überprüften wir alle Sensoren.
Wie war das Implementierungsteam?
Wir arbeiteten mit einem Trend Micro Partner für das Onboarding zusammen. Auf Empfehlung von Trend Micro kauften wir auch die Lizenzen dort. Der Partner leitete uns während der Sitzungen an, die eigentliche Integration und Migration führten wir dann selbst durch.
Für die Implementierung benötigten wir zwei bis drei Mitarbeiter. Ein Kollege und ich trugen die Hauptverantwortung, wobei sich mein Kollege um den Cloud-Umzug, Agents und Clients kümmerte. Ich zog zwei weitere Kollegen für Server und lokale Infrastruktur, insbesondere für Mac-Systeme, hinzu.
Von Mitte Juni bis Mitte September waren durchschnittlich zwei bis drei Personen gleichzeitig am Projekt beteiligt.
Wie war unser ROI?
Den Return on Investment kann ich noch nicht definitiv bewerten, da wir erst seit wenigen Monaten produktiv arbeiten. Wir hatten einen sehr guten Onboarding-Prozess und haben intensiv daran gearbeitet, aber für eine fundierte ROI-Bewertung ist es derzeit noch zu früh. Ich plane, bis Jahresende aussagekräftige Zahlen zu haben, insbesondere durch das Patch-Management und die Sensor-Erkennungen.
Wie sind meine Erfahrungen mit Preisgestaltung, Einrichtungskosten und Lizenzierung?
Wie üblich arbeiten wir mit zwölfmonatigen oder mehrjährigen Lizenzen auf Abonnementbasis. Das Abonnementmodell ist für den Anbieter ideal und für uns kalkulierbar, auch wenn nicht ganz günstig.
Ich würde mir mehr Flexibilität wünschen – zum Beispiel die Möglichkeit, einzelne Module separat zu erwerben.
Welche weiteren Ratschläge habe ich?
Anderen, die Trend Vision One evaluieren, empfehle ich zu prüfen, ob der Anbieter ein reiner Sicherheitsspezialist ist oder ob er auch in anderen, sicherheitsfremden Bereichen tätig ist. Das kann ein wichtiger Entscheidungsfaktor sein.
Insgesamt bewerte ich die Lösung mit 9 von 10 Punkten.
Exceptional customer service streamlines onboarding and improves AWS security integration
What is our primary use case?
My main use case for Trend Vision One is XDR security in our AWS environment for our EC2 instances, and I'm hoping to accomplish effective security measures with it.
What is most valuable?
The best features Trend Vision One offers are the dashboard, reporting, and the customer service experience, specifically the customer service experience.
What makes the customer service experience stand out is that the onboarding process was exceptionally smooth. John, our account manager, was able to coordinate us with a technical resource to help with a white-glove onboarding process to ensure that our migration from Trend Micro Cloud One to Vision One was smooth and successful.
Trend Vision One has impacted my organization positively, and it's our XDR solution, so it works as intended.
Having Trend Vision One as my XDR solution has helped my team significantly. The Sentinel integration is a huge help for allowing us to detect and respond to events in our AWS environment.
What needs improvement?
I cannot think of anything that Trend Vision One can be improved.
For how long have I used the solution?
I have been using Trend Vision One for about a week.
What do I think about the stability of the solution?
Trend Vision One is stable. I have experienced minimal issues with reliability or downtime.
What do I think about the scalability of the solution?
Trend Vision One's scalability is excellent. It can handle my organization's growth and changing needs.
How are customer service and support?
The customer support is exceptional. Working with their technical resource, Victor, was fantastic, and I am very happy with the customer service that we experienced from both Victor and John.
I would rate the customer support exceptionally high on a scale of one to ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Trend Vision One.
What was our ROI?
I have seen a return on investment. I have been a Trend Micro customer for years and I continue to see value in their platform and have used it at several jobs.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was very easy. Our enterprise account manager, John, made all of that very easy, as he was able to send me the private offer, walk us through accepting it inside of the AWS Marketplace , and helped us cancel our existing subscription.
Which other solutions did I evaluate?
Before choosing Trend Vision One, I evaluated other options. I considered Microsoft Sentinel and Microsoft Defender.
What other advice do I have?
The advice I would give to others looking into using Trend Vision One is to try it.
I rate Trend Vision One an 8 out of 10.