Squadcast
Squadcast Inc.Reviews from AWS customer
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Squadcast helps us improve the customer experience
What do you like best about the product?
The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price
What do you dislike about the product?
The GUI, its soo complicate vs the competition.
What problems is the product solving and how is that benefiting you?
It helps us resolve tickets when what we classify as an incident is occurring. It involves escalating and provisioning our systems for its tracking.
Squadcast is a good tool for critical alerting
What do you like best about the product?
Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events.
What do you dislike about the product?
Until you install theh Squadcast app and manage all your alerts through that the phone interface can be a bit frustrating to navigate. Failure to manage the alerts will cause Squadcast to hound you (not a bad thing if no one is paying attention). However, once you have the app it is mindless ot properly manage the alert stream and silence it once the alert has been properly acknowledged.
What problems is the product solving and how is that benefiting you?
We have a pool of people comprising an upstream vendor's technical staff and our own. Each side has folks responsible for alerts depending on the time and day. This seamlessly manages that and is relentless in making sure someone knows that an extremely critical event is going once an approved person acknowledges what is going on, it quits chasing the others.
Works great for our needs!
What do you like best about the product?
Squadcast is easier to use than other platforms I've tried. It gets the job done and I spend less time in this tool than I have in other tools I've used.
What do you dislike about the product?
Can't really think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Incident management
Good At a Niche
What do you like best about the product?
I think Squadcast very solidly offers what it says on the box. It fulfills my needs solidly and without too many bells and whistles but gives a ton of flexibility. It's a big step up from using slack or email.
What do you dislike about the product?
I think the defaults could be better and I do wish there was a cleaner way to handle specific notifications as higher priority via phone but I'm not sure that's technically feasible.
What problems is the product solving and how is that benefiting you?
We use it for on call alerting.
Simplified Alert Management
What do you like best about the product?
The UI to the web interface and app are easy to use and simple.
What do you dislike about the product?
Not many things I dislike. Sometimes refreshing the feed on the app doesn't work and I have to quit / re-open the app.
What problems is the product solving and how is that benefiting you?
Having alerts come from hundreds of different places is hard to manage via email or other methods. Consolidating all these alerts into a system like Squadcast has saved hours of time.
Incident Management
What do you like best about the product?
We switched to Squadcast from Pagerduty. We found that the interface was similar and intuitive, and had all of the necessary functionality. It was a pretty seamless transition, even or our various integrations with Slack and Jira.
What do you dislike about the product?
The on-call calendar view can be confusing, especially when there are overrides or exporting the calendar view.
What problems is the product solving and how is that benefiting you?
Keeping a rotating schedule of on call engineers, so someone is always available and notified of any incident.
So convenient
What do you like best about the product?
Accurate and detailed alerts make pinpointing the issue easy
What do you dislike about the product?
Sometimes difficult to disable the variety of alerts received
What problems is the product solving and how is that benefiting you?
Squadcast allows our IT and Client Services teams to receive automated alerts about our Clients' site issues around the clock so that we can address them quickly
Moderate user
What do you like best about the product?
flexibility and organization of tiles and spaces
What do you dislike about the product?
re-try mechanisam enforcing will reduc the user
What problems is the product solving and how is that benefiting you?
makes calls and informs engineer
Squadcast helps with on call, tracking errors, etc.
What do you like best about the product?
Being able to see other incidents that may have impacted your services as well. Being able to create teams, schedules, etc.
What do you dislike about the product?
There's a lot. I haven't found a super easy way to configure it, but that may be the nature of the beast. And since it's an on call type of system, you naturally hate it regardless of product.
What problems is the product solving and how is that benefiting you?
Keeps a playbook, on call schedule so when our team services break, our command center has a place and people to contact.
Solid system, user interface a bit confusing but constantly improving and accepting customer input
What do you like best about the product?
My favorite part is the automatic escalation for incident response, and all of the customization that comes along with it (delay time, extra notifications, notification type, etc.) - great frequency of use and ease of integration here. Also, I can't skip out on mentioning my second favorite part about Squadcast - the customer support. I've been on a call or two when their company is releasing updates and wanted to chat and answer customer questions. As far as their updates and improvements that they release, it REALLY feels like they listen to customer complaints, recommedations and wishes.
What do you dislike about the product?
It still just seems counter-intuitive on the portal, the app has definitely been improved though. Almost flawless on the mobile app at this point. But getting anything management-related done is odd feeling, such as trying to adjust the scheduling for different teams. This would reduce the ease of use.
What problems is the product solving and how is that benefiting you?
Squadcast helped solve our issue of needing proper non-business hour escalation. Proper on-call rotation setup with the proper fallback escalation should a response not be given, and all of this setup across multiple different teams (which would all require different escalation configurations).
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