Conviva
ConvivaReviews from AWS customer
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Good Insights with a Small Learning Curve
What do you like best about the product?
I like its real-time analytics and clear dashboards that quickly show any streaming issues. It helps us improve video startup time, reduce buffering, and deliver a better viewer experience. The platform also integrates well with our existing systems, making it easy to use and we can also get the insights directly to mail weekly. The Implementation process is also easy, proper documentations are available and customer support is there to support if required.
What do you dislike about the product?
The advanced features, though powerful, can introduce a steep learning curve for teams new to in-depth streaming analytics. Also, to use filters and get insights from dashboard can be difficult initially. But after use, it gets easy.
What problems is the product solving and how is that benefiting you?
Conviva helped us fix common streaming issues such as long startup times, buffering, and poor video quality. It provides real-time data and clear dashboards, so we can quickly see and resolve problems. This has led to faster video starts, a smoother viewing experience, and higher viewer satisfaction.
Thorough data capabilities - room for usability improvements
What do you like best about the product?
Conviva excels at delivering real-time operational data and analytics at scale, which is a huge win for any streaming-focused business. Its ability to aggregate and normalise massive volumes of telemetry data across devices and platforms allows us to get a unified view of performance, engagement, and audience behaviour in a single pane of glass. The platform's predictive analytics have also been incredibly useful for proactive issue resolution, reducing downtime and enhancing viewer experience.
What do you dislike about the product?
While powerful, the user interface can feel a bit overwhelming, especially for newer users or teams without a strong data background. Navigating through nested dashboards or configuring custom views isn’t always intuitive. The initial implementation was more complex than expected, and while support was helpful, better onboarding documentation would have made a difference. Also, some metrics can lag in extremely high-traffic scenarios, and advanced analytics sometimes require additional customisation.
What problems is the product solving and how is that benefiting you?
Problems Solved:
- Lack of real-time visibility into streaming performance
- Data fragmentation across platforms and devices
- Difficulty identifying and resolving quality issues quickly
Benefits:
- Faster incident detection and resolution
- Unified, actionable insights for content and operations teams
- Improved viewer experience
- Lack of real-time visibility into streaming performance
- Data fragmentation across platforms and devices
- Difficulty identifying and resolving quality issues quickly
Benefits:
- Faster incident detection and resolution
- Unified, actionable insights for content and operations teams
- Improved viewer experience
A Must-Have for Streaming Performance and Audience Insights
What do you like best about the product?
Conviva Platform has proven to be an essential tool in our tech stack with its real-time analytics and comprehensive audience engagement insights, Conviva has dramatically improved our ability to monitor performance and optimize viewer experience.
What do you dislike about the product?
Nothing particularly to dislike about this platform.
What problems is the product solving and how is that benefiting you?
Visibility to Video Playback Experiences: Conviva enables real-time monitoring of video start times, buffering ratios, bitrate drops, and playback failures. This allows engineering and operations teams to proactively detect and address performance issues.
Complete Audience Understanding: Conviva delivers deep audience insights, such as engagement across all the contents, application pages and various features which enables end to end insights for various teams across the company and helps drive any management decisions.
Complete Audience Understanding: Conviva delivers deep audience insights, such as engagement across all the contents, application pages and various features which enables end to end insights for various teams across the company and helps drive any management decisions.
It's good but there are some details we are still pursuing
What do you like best about the product?
It's easy to create filters over data even without platform knowledge
What do you dislike about the product?
Missing the A/V details (codecs, channels, real resolution of playback on the devices, fps, HDR info, etc)
What problems is the product solving and how is that benefiting you?
Having a way to monitor our app usage
Real-Time Insights Made Easy – A Must-Have for Streaming Analytics
What do you like best about the product?
i really like how Conviva is intuitive and user-friendly. The interface is clean, well-organized, and makes navigating through real-time session data effortless. As someone who works closely with streaming analytics, having instant access to detailed QoE metrics like startup time, buffering rate, and bitrate across different devices is incredibly valuable. The documentation is also top-notch—clear, thorough, and made integration seamless. Conviva doesn’t just show data; it gives context and actionable insights that help us improve the viewer experience quickly.
What do you dislike about the product?
The learning curve for some of the advanced features could be steep for new users without prior analytics experience. But overall, these are minor compared to the value it brings.
What problems is the product solving and how is that benefiting you?
Conviva helps us solve the challenge of gaining real-time visibility into our streaming performance across different devices and platforms. Before using it, identifying playback issues or user-impacting errors was time-consuming. With Conviva, we get proactive alerts, detailed session-level insights, and metrics like buffering, playback failures, and CDN performance—all in one place. This allows our team to quickly pinpoint issues, reduce downtime, and continuously improve the user experience. Ultimately, it helps us deliver a more reliable and high-quality streaming service to our audience.
Experience with Conviva Platform
What do you like best about the product?
Conviva is a great platform for tracking all the important metrics and understand the streams performance across various devices. The granularity provided by the tool is high appreciable.
What do you dislike about the product?
Implementing custom tags in capturing the user metrics is little complex. Mostly the limit 60 for custom tags and no solution to increase this is not helping business introduce new metrics to understand the user experience.
What problems is the product solving and how is that benefiting you?
Conviva is helping in capturing the various useful metrics across various devices and regions. The default metrics are helping the user experience and stream performance.
Monitoring Tool Enhances Video Play Experience
What do you like best about the product?
The product has a good capability of monitoring the video playing experience of the end users and with it, it becomes more flexible to find areas of improvement to make the experience more seamless for the customers.
What do you dislike about the product?
It would be better if the Internet bandwidth of users was also catured as one of the metrics, to dig deeper over some issues.
What problems is the product solving and how is that benefiting you?
The major problem, that the platform solves is the ease of monitoring quality and experience of the the video streams consumed by the end users. It helped in tracking the issues that were present in the configuration of our streaming service and optimizing it to ensure a more seamless experience for users.
Review of Conviva Usage Experience
What do you like best about the product?
It allows me to measure any changes that we deploy, and see how user experience has improved. It has helped me a lot, tweaking implementation. Easy and customisable visualisation enables great understanding on all aspects. I use it very frequently.
What do you dislike about the product?
Well, sometimes UI changes catches me off guard.
What problems is the product solving and how is that benefiting you?
It enables me to validate any video pipeline changes we make.
Best in the Market, but with an higher price point and slow for feature requests
What do you like best about the product?
Conviva is a mature product pretty easy to use, with multiple features that can cover tha majority of use cases, it allows to deep dive and to perform real time monitoring or analysis based on trends, so it will become your main tool for all the activities related operation
What do you dislike about the product?
Cost is high compared to other products and because it's a big company features requests are slow to be completed or considered. Customer support sometimes is not the best
What problems is the product solving and how is that benefiting you?
performance monitoring and troubleshooting
Good, but expensive
What do you like best about the product?
Feature rich insight into VoD playback experience, with excellent analytics UI.
What do you dislike about the product?
Expensive, volume-based license model. Plus we don't own our own data, & have to pay to access it.
What problems is the product solving and how is that benefiting you?
Allowed us to gain insight into our users' playback experience across all platforms.
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