Sold by: ConvivaÂ
Deployed on AWS
Conviva empowers the worlds leading B2C brands to deliver flawless digital experiences and drive growth with real-time performance analytics and precise AI-powered insights and automation.
Overview
Conviva - The platform for real-time product performance analytics
Overview
Conviva empowers the world's leading B2C brands to deliver flawless digital experiences and drive growth with real-time performance analytics and precise AI-powered insights and automation. By leveraging and computing client-side data from all users and devices with ultra-low latency, the Conviva Operational Data Platform combines experience, engagement, and technical performance with business outcomes. This enables product, engineering, and ops teams to uncover more ways to increase conversions and revenue and proactively resolve issues that other solutions miss.
About the Conviva's SaaS products:
Conviva offers Digital Product Insights and Video Streaming Insights on its Operational Data Platform.
Digital Product Insights: Provides performance analytics and AI-powered insights and automation for mobile and web applications. It analyzes client-side data from all users and devices, combining business KPIs, user experience, and system performance, with ultra-low latency at a fraction of the cost of alternative solutions.
Digital Product Insights enables you to:
1.Connect your KPIs to unified data reflecting customer experience, engagement, and backend system performance by analyzing client-side data for all users cost effectively and in real time for actionable insights and automation with precise root-cause detail.
2.Identify up to 5X more opportunities to increase revenue and conversion by surfacing critical issues and optimization opportunities across micro-level customer cohorts.
3.Reduce data ingest and processing costs by analyzing only the data that matters to your customer experience and digital business performance.
4.Enhance developer efficiency with no-code semantic mapping and server-side activation that eliminates the need for manual instrumentation.
5.Enable ad-hoc data analysis and querying without coding or extra costs.
Conviva Video Streaming Insights: Offers video streaming platforms deep visibility into viewer experience, content performance, and advertisement effectiveness.
Conviva Video Streaming Insights enables you to:
1.Detect and resolve streaming issues across devices, regions, and networks with AI-powered root-cause detection at the micro-customer-cohort level.
2.Fix ad delivery issues in real time while improving fill and completion rates.
3.Automatically optimize CDN selection based on real-time viewer experience.
4.See how your KPIs stack up against the worlds top streaming platforms using benchmarks reflecting billions of sessions.
About the Conviva platform
The Conviva Operational Data Platform is an analytics platform for efficient, high-scale, real-time data processing and AI-powered insights. Powered by patented Time-State Technology, it processes data 10X more efficiently than other data platforms.
Here is a summary of how the platform works:
1.Ingest: lightweight Conviva SDK collects client-side data across web, iOS, Android devices with near-zero latency.
2.Activate: patented Conviva Semantic Mapper transforms raw data into actionable insights without coding.
3.Compute: patented Conviva Time-State Technology computes stateful metrics 10X faster than other platforms.
4.Automate: patented Conviva AI Alerts automatically analyze micro-level customer cohorts, detect outliers, perform root-cause analysis, prioritize insights based on business impact, and route them to the appropriate team for proactive response.
5.Ask: Conviva Pulse UI enables teams to easily conduct real-time analysis with detailed drill-down and without coding.
Highlights
- eCommerce: Conviva delivers real-time insights into micro-level customer cohorts-specific shopper segments defined by device, location, behavior, and other dimensions. These insights uncover hidden friction in shopper journeys and automate root-cause analysis, so you can scale successful strategies, and accelerate revenue growth.
- Travel & Hospitality: Conviva pinpoints exactly where digital guest experiences are breaking down - across booking, loyalty programs, payment processes, and other flows. This allows you to act instantly and protect every guest experience and conversion.
- Streaming Platforms: Conviva offers real-time visibility into the entire viewer journey - uncovering what is slowing discovery, stalling playback, failing ad delivery, or missing personalization. This helps you enhance engagement, retention, and revenue.
Details
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Delivery method
Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Conviva | Conviva Digital Product Insights included with 50 Million sessions per year. | $38,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
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Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Accelerate Your Success with Conviva
At Conviva, we combine quick wins with lasting value, and we are here to support you every step of the way.
Get Up and Running in Minutes
Integrate our lightweight SDK to unlock actionable insights in about 30 minutes:
Simply add a code snippet and deploy it once across all your platforms, including web and mobile.
Minimal performance impact, typically less than 1 percent peak CPU.
Remotely configure and manage events without additional coding after initial deployment.
Conviva automatically collects detailed user data, identifies user drop-offs, and leverages AI to provide insights on user behavior.
Experience measurable results within hours by improving performance, reducing friction, and boosting conversions with minimal engineering effort.
Your Partner in Success with Comprehensive Support
Our dedicated support team ensures you maximize the value from Conviva:
Account Team: Dedicated onboarding manager for guided deployment and seamless integration.
Regular Engagement: Continuous support with scheduled sessions covering feature exploration, live analysis, practical use-cases, and question-and-answer sessions.
Conviva Learning Center: Access comprehensive tutorials, step-by-step guides, instructional videos, and detailed documentation tailored to common workflows and real-world use-cases.
Technical Support: Expert assistance via phone or email, available for immediate help or general inquiries.
Select from multiple support tiers including Basic, Gold Premium, and Platinum Premium. Our Platinum Premium tier provides rapid responses, targeting a 30-minute turnaround for critical incidents.
Additionally, we offer Specialized Implementation and Event Support Services for tailored assistance specific to your needs.
Conviva is committed to your continued success, supporting you every step of the way.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
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31 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Y. S. E.
Great Analytics tool for OTTs
Reviewed on Aug 04, 2025
Review provided by G2
What do you like best about the product?
I have never came across a tool like this where you can get every bit of information of a user.
What do you dislike about the product?
Sometimes the login function does not work when you are connected with corporate VPNs so you need to be aware of that.
What problems is the product solving and how is that benefiting you?
We are an OTT platfrom and the streaming analytics are very important for us so Conviva scores are helping us to get all the kinds of vital information we need.
SHIVAM P.
Ai insights are awesome as Conviva is developing by days going.
Reviewed on Aug 01, 2025
Review provided by G2
What do you like best about the product?
Overall experience is great here in Conviva, But some key features below which can get some more hearts,
Ai Alerts.
Trends.
Last but not least Custom Dashboards.
Ai Alerts.
Trends.
Last but not least Custom Dashboards.
What do you dislike about the product?
nothing to dislike about any solution it's all development with time.
What problems is the product solving and how is that benefiting you?
Giving insightful summarized data at one place.
Bhupendra S.
Conviva is a great analytics and operational data platform
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
I have been using Conviva for last 10 years for streaming service analysis. Conviva makes it a lot easier to identify the customer pain points. Our customer support team can easily find the reason of failures which helps engineering team to debug the problems faced by our users. It is a great tool to analyze the quality of service and quality of experience for our streaming service. I love the way Conviva allows to filter under different dimensions and fields.
The integration and implementation is very easy for all platforms that we support. Not only that but Conviva support team is very easy to approach and has been very helpful whenever required.
The integration and implementation is very easy for all platforms that we support. Not only that but Conviva support team is very easy to approach and has been very helpful whenever required.
What do you dislike about the product?
I don't have any particular thing in my mind but some times I feel that it could be more helpful if it can allow to add more custom data and events. For example when we want to debug some problem using Conviva, it is hard to reach to the root of problem as no debug information is available.
What problems is the product solving and how is that benefiting you?
As we are using Conviva for our streaming service, Conviva helps us on following fronts.
- It helps us analyzing the quality of service
- It helps us analyzing the overall performance of our service specifically by providing nice view of failures and paint points for users.
- It helps us identifying problems with particular sessions or particular device platforms.
- It helps us analyzing the quality of service
- It helps us analyzing the overall performance of our service specifically by providing nice view of failures and paint points for users.
- It helps us identifying problems with particular sessions or particular device platforms.
Broadcast Media
Useful
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
The fact that you can view live data is really beneficial to the use
What do you dislike about the product?
Sometimes it can get clunky. It would be good to have more of some overview dashboard
What problems is the product solving and how is that benefiting you?
Quick visuals on how the platform is doing
Broadcast Media
Great real time analytics to point out end user impact
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
Close to real time to assess what issues the user might be facing. Good idea of the user impact and experience
What do you dislike about the product?
Cluttered UI and difficult filter adding. Streamlining filters in the trends page will give ease of use
What problems is the product solving and how is that benefiting you?
End user impact. Experience for the users. pin point Impacted demographic or device group