Conviva
ConvivaReviews from AWS customer
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My experience about using the Conviva.
What do you like best about the product?
It puts user-focused, real-time information at the centre of operational analytics. It gives teams the ability to identify and address problems immediately, automates root-cause investigation, and does it on a uniform, highly effective platform that streamlines processes and reduces expenses. Conviva provides a significant advantage if you wish to provide smooth, fulfilling digital experiences, particularly in streaming or app-based contexts.
What do you dislike about the product?
Complexity is brought about by the platform's wide range of functionalities. It requires time and onboarding work to become proficient in all areas, including schema, queries, and visualisation.
What problems is the product solving and how is that benefiting you?
All of the data is being captured, and the automation is primarily to the benefit.
Seamless real-time analytics with valuable insights for streaming performance.
What do you like best about the product?
Conviva provides accurate, real-time insights into streaming quality and audience engagement. The dashboards are easy to navigate, and the granular metrics help quickly identify and resolve playback issues, improving the viewer experience.
What do you dislike about the product?
Sometimes, data loading can take longer for large time ranges, and deeper custom reporting could be more flexible. However, these are minor compared to the value it delivers
What problems is the product solving and how is that benefiting you?
Conviva helps us identify and resolve streaming quality issues in real-time, reducing buffering, improving start-up times, and ensuring a smooth viewing experience for our users. It also provides valuable audience engagement insights, enabling data-driven decisions to optimize content delivery and viewer retention.
Nice UI but data may not be accurate
What do you like best about the product?
Ease of use, speed and the ability to customise reports
What do you dislike about the product?
Data does not seemed to be accurate. Not sure if it is due to source.
What problems is the product solving and how is that benefiting you?
It shows me viewership data that allows me to make decisions
Powerful and Insightful Data Platform
What do you like best about the product?
The platform provides real-time analytics with great accuracy and intuitive dashboards, making it easy to monitor and optimize streaming performance.
What do you dislike about the product?
The user interface can sometimes be a bit overwhelming for new users, and the initial setup requires technical support.
What problems is the product solving and how is that benefiting you?
Conviva Operational Data Platform is solving the challenge of gaining real-time insights into digital content performance and user engagement. It helps in optimizing content delivery and improving user experience, leading to increased audience retention and better decision-making.
Conviva best platform to help customer's
What do you like best about the product?
What I like best about the Conviva Operational Data Platform is its ability to provide real-time, granular insights into streaming performance and viewer engagement across multiple platforms. The platform's analytics are not only fast but also incredibly detailed, which helps operational teams quickly identify and resolve issues, optimize user experience, and make data-driven decisions. Its intuitive dashboard and customizable metrics make it easy to monitor key KPIs, while its scalability ensures it can handle high volumes of data without compromising performance.
What do you dislike about the product?
While the Conviva Operational Data Platform is powerful, one area for improvement is the complexity of its interface for new users. The depth of data and number of metrics available can be overwhelming at first, and there’s a learning curve before teams can fully leverage its capabilities. Additionally, some users may find that integrating Conviva data with other internal tools or platforms requires additional effort or technical support. Improved onboarding resources or more flexible integration options could enhance the overall user experience.
What problems is the product solving and how is that benefiting you?
Conviva Operational Data Platform is solving key challenges around real-time visibility, performance monitoring, and viewer experience optimization across streaming platforms. It enables us to proactively detect and resolve issues such as buffering, low video quality, and playback errors before they impact large segments of users. By providing granular, real-time data across devices and regions, it helps us ensure consistent quality of service and improves decision-making across content, operations, and engineering teams. This not only enhances viewer satisfaction but also supports business goals like retention and engagement.
Conviva is very helpful and easy to use.
What do you like best about the product?
I find Conviva really helpful—it gives accurate, detailed analytics that make it easier to monitor streaming performance. The dashboard is simple to use, and the real-time data is great for troubleshooting issues quickly. The only thing I’d like to see improved is reducing the occasional delays in data updates.
What do you dislike about the product?
Conviva is generally useful, but I dislike the occasional delays in data updates, as it can affect timely troubleshooting. I also feel that the interface could be more intuitive in certain areas to make navigation faster
What problems is the product solving and how is that benefiting you?
Conviva’s Operational Data Platform helps us spot streaming issues quickly and understand viewer behavior in real time. This makes it easier to fix problems fast and improve the overall viewing experience
Easy and Reliable
What do you like best about the product?
Responses are accurate and reliable. Easy to use
What do you dislike about the product?
Data viewing can be simplified more for the ease of support.
What problems is the product solving and how is that benefiting you?
Analyzing the viewing history of Users
Conviva is insightful and easy to use... once you get a really good tour.
What do you like best about the product?
Comparisons!
I need to be able to quickly compare platform data. Conviva makes this very simple and straightforward with the ability to save views and settings.
I need to be able to quickly compare platform data. Conviva makes this very simple and straightforward with the ability to save views and settings.
What do you dislike about the product?
It should have a tour, come with formal training. I needed a colleague to give me a tour before I was able to use or understand anything.
What problems is the product solving and how is that benefiting you?
We are watching user analytics such as customer experiences, product failures, etc.
These help our teams prioritize issues we need to support. This also gives executive trustworthy data over time so we can understand where we need to focus and if our efforts are properly focused.
These help our teams prioritize issues we need to support. This also gives executive trustworthy data over time so we can understand where we need to focus and if our efforts are properly focused.
OTT engineer using conviva platform from 7 years across different orgs
What do you like best about the product?
fast , granular and ott centric, the depth in which we debug production issues with conviva is exceptional
What do you dislike about the product?
So much to learn and there should be a chat-gpt like bot only to understand and crunch our data for insights.
What problems is the product solving and how is that benefiting you?
I specifically work on different connected Tvs and web, we have plethora of CTV models its hard to test on all, we get few customer complaints we always tent to go through user journey recorded and also the events auto collected, here is where conviva comes handy to understand real world issues and helps us in reproducing and thus fixing .
Great experience
What do you like best about the product?
Ease of use and I like the way it looks.
What do you dislike about the product?
I can't sign in occasionally, like right now and yesterday I get a 404 error and we are not sure how to fix it
What problems is the product solving and how is that benefiting you?
IT allows me to asses customer impact quickly
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