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AssemblaReviews from AWS customer
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Assembla changed the way that our team works
What do you like best about the product?
Integration between tickets, git commits and documentation in the wiki. I love that developers and clients can log into the same system and see the current state of the project. Complete transparency.
What do you dislike about the product?
I have been disappointed with the level of customization on client facing sections of the projects. I would like to be able to have more control over what my clients see.
What problems is the product solving and how is that benefiting you?
We have integrated a distributed development team. Assembla has allowed us to have a single place for developers, clients, project managers and QA staff to collaborate.
Recommendations to others considering the product:
Assembla pulls all of the critical parts of a development workflow together into one place. Some parts are a bit rough (for example, time estimates and reporting needs work) - Nevertheless, Assembla makes development much easier than it was before. Everything from source control to peer reviews and project documentation is tightly integrated. Full transparency is an easy thing to manage with clients as we simply add them as project team members with read only access.
I highly recommend using Assembla to all development teams.
I highly recommend using Assembla to all development teams.
Convinient and simple to use
What do you like best about the product?
Assembla is very simple tool to use. It has great features to share and discuss as much details as possiblewith various team members.
What do you dislike about the product?
There is not a lot to dislike about this tool. I actually liked using Assembla, and cannot think of anything that I would change.
What problems is the product solving and how is that benefiting you?
The company provides a learning management software to its clients. Assembla helped collaborate on various software issues and problems.
Assembla Makes Organization Easier
What do you like best about the product?
Assembla makes organizing and displaying a long list of client information to a large group of people very easy. It helps keep track of tasks related to clients and helps establish easy communication between team members about a certain client.
What do you dislike about the product?
One thing that gets confusing is the amount of information in the feed because it displays every update made. While it's good to be able to keep track of these, important information can get lost between updates.
What problems is the product solving and how is that benefiting you?
After migrating lists that were held in another database it became obvious that this platform is much more efficient, holds more information, and makes completing tasks much easier.
Assembla has been a good tool for us.
What do you like best about the product?
I'm a non technical founder and tools are very important for me to understand and manage our technology platform. Our CTO and developer both thought this tool would be good for our team.
What do you dislike about the product?
Nothing. The platform is working well for us.
What problems is the product solving and how is that benefiting you?
Storage for our code.
Easy to track, easy to use
What do you like best about the product?
The best features for me are the Cardwall (I manage a support team and this allows me to track the reports they send to the developers), and deployment tools that are easy for a non-developer to deploy various functions, such as restarting servers when necessary.
What do you dislike about the product?
My least favorite part is that it is a little clunky when you're first setting up different filtered views. It's not very self explanatory, but you can get through it on your own. They've made it easier over the years, so I see this functionality being developed further.
What problems is the product solving and how is that benefiting you?
We rely heavily on Assembla to streamline our support. It helps me know what our highest priorities are at a glance, what open tickets we still need to focus on, who submitted which tickets, and which developers are responsible for the fix. Everything is logged so I can make quick decisions on who to contact for what, update customers as needed, and work with our team to ensure we resolve our technical issues in a timely manner.
Recommendations to others considering the product:
Definitely take a look. I've used only a handful of other project management and ticketing tools and this one is by far the easiest to learn and customize.
A flexible tool that helped our shop organize and communicate
What do you like best about the product?
When I used Assembla frequently, it was a much older version. As a DBA, I was able to "email" a ticket in for various schedule jobs that failed so that there was greater visibility of at-risk SQL tasks to the team. I also liked that it was web-based and I could check the status of my projects and tickets without having to be tied to my desk. If given the chance, I'd check out Assembla again to see how it's grown since I last used it.
What do you dislike about the product?
I haven't used it in over 5 years, so any complaints about general bugginess have most likely been resolved by now. At times it felt a little too ambitious like it was trying to solve too many business needs such that some features went unused for us. But looking back on it, our shop probably wasn't mature enough to require everything it had to offer.
What problems is the product solving and how is that benefiting you?
In a small shop, it was easy to simply send an email to someone to ask for some sort of action. However, if that email was missed, then a critical task could get missed. This gave the team visibility of what we were working on and allowed us to multi-task a little better. It also allowed us to see how much time we were spending on any given project. In addition we gained insight into situations such as tasks that were expected to be 5 hours turning into 50 hours.
Recommendations to others considering the product:
If I were in the market for project management and team collaboration software, I would take Assembla up on their trial offer. I remember it being a pretty solid piece of software.
Great ticketing system for ticketing overview
What do you like best about the product?
How easy it is to navigate the system and look up older tickets. I use the Assembla to report bug to R&D and tracking the status and communicating with R&D works great and Assembla allows me to keep a good information flow to R&D which is located in another continent and 9+ hrs time difference. Being able to customize the notification, you are able to stay on top of your issues and lets you know if you need to respond to any of your tickets.
What do you dislike about the product?
Filtering in the KanBan view is often confusing and navigating to my space is often confusing as well. I often loose oversight of tickets due to filtering.
What problems is the product solving and how is that benefiting you?
Reporting software bug to R&D and monitoring the process. Assembla allows us to keep track on each ticket and make sure that it is taken care of in timely fashion. It is very hard to "loose" a ticket in Assembla which is very important for us in order to deliver quality product and service to our clients.
Recommendations to others considering the product:
Be prominent when setting up spaces and make sure to align the standards of reporting for all the spaces.
Project Management Simplified
What do you like best about the product?
Assembla revolutionized how we did business with a CRM vendor. We were able to log tickets, track them and add resolution to them versus doing the same tasks via email. Prior to Assembla it was confusing to figure out where we left off on a task and sometimes it would be difficult to progress to the next step because we were taking a step back to review prior emails.
What do you dislike about the product?
There is not much I disliked about the product. For our purposes it accomplished what we needed it to do.
What problems is the product solving and how is that benefiting you?
We save immense amounts of time using Assembla and were also able to share information, task details and resolutions with co workers and with our external team. I was able to go in and review all pending tickets as well to make sure no duplicates were entered.
Recommendations to others considering the product:
Great interface, easy to use.
Online at ease
What do you like best about the product?
love how easy it is to work online with others with this!
What do you dislike about the product?
would like to see a longer trial period since the start-up is somewhat tedious to begin with
What problems is the product solving and how is that benefiting you?
trying to bridge the gap of working more easily with other applications
Recommendations to others considering the product:
n/a
Very easy to setup and get started
What do you like best about the product?
Assembla is pretty easy to setup and get going, I can start working in hours.
What do you dislike about the product?
I cannot customize workflows, have different permission sets on tickets based on their status
What problems is the product solving and how is that benefiting you?
We develop software products for enterpreuners
Recommendations to others considering the product:
If your team size is small and the product does not need too much overheads, this is for you.
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