SysAid
SysAidReviews from AWS customer
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Good Help Desk platform
What do you like best about the product?
When we went to SysAid they were very helpful in helping us set it up and with training after the go live.
What do you dislike about the product?
Nothing I can see. It all seams to work well.
What problems is the product solving and how is that benefiting you?
All our ticekts and asset tracking is in one main location
Functional and ease of use
What do you like best about the product?
Flexible and eas of use. Screen capture capabilities.
What do you dislike about the product?
I would like to see better and tighter integration with MS Teams when communicating and tickets creation. Better support Sysaid support when we experience outages.
What problems is the product solving and how is that benefiting you?
Managing IT supports and priorities.
An analysis's review of SysAid
What do you like best about the product?
The dashboarding and tracking features are very nice.
What do you dislike about the product?
Images throughout the tickets and the end user portal.
What problems is the product solving and how is that benefiting you?
Tracking isses, and categorizing them so we can see what truly needs priority over other things.
Intuitive and functional system
What do you like best about the product?
SysAid is a great choice for support ticket management, asset logging & reporting. It has a clean UI which is intuitive while keeping room for complex tasks.
What do you dislike about the product?
Somewhat outdated graphical elements and over-clicking to access certain functionality
What problems is the product solving and how is that benefiting you?
SysAid is allowing me to help users seamlessly and quickly while supporting communication and logging.
SysAid Support
What do you like best about the product?
Their support is great. They always help as much as possible. I like that they offer professional services.
What do you dislike about the product?
Their settings menu is a bit conguluted.
What problems is the product solving and how is that benefiting you?
Ticketing system, Asset management
best and valuable
What do you like best about the product?
Easy to update and everything about the ticket is manageable
What do you dislike about the product?
There should be more connectivity for systems as well
What problems is the product solving and how is that benefiting you?
Ticket manging according to the timings, generating reports
Good product with the features we need.
What do you like best about the product?
- MS Teams chat bot makes raising tickets very quick and easy
- ease of customisation
- browser based so accessible on any device, anywhere
- great customer support
- most of the time clicking into and out of tickets is fairly quick
- ease of customisation
- browser based so accessible on any device, anywhere
- great customer support
- most of the time clicking into and out of tickets is fairly quick
What do you dislike about the product?
- there are still a few bugs which have still to be resolved
- sometimes adding data can be time consuming as there are no shortcuts (eg: when adding routing rules you can only move 1 rule at a time and only 1 step up at a time).
- sometimes adding data can be time consuming as there are no shortcuts (eg: when adding routing rules you can only move 1 rule at a time and only 1 step up at a time).
What problems is the product solving and how is that benefiting you?
With the MS Teams chat bot our users are now happier to raise tickets as it's much easier than going to a portal, logging in, selecting catagories and then filling in details. We've found our users want the simplest, easiest solution which is to just use Teams.
We are now getting all tickets logged without having to ask users to do it.
We are now getting all tickets logged without having to ask users to do it.
SysAid as a tool for Incident Management
What do you like best about the product?
It can easily send emails to the requester and process manager
What do you dislike about the product?
The user interface of the application is not good
What problems is the product solving and how is that benefiting you?
It is easy to manage all the incidents and requests as we can categorize them and filter
Powerful Platform, Simple Deployment
What do you like best about the product?
Easy to use and customize.
Great account manager.
Responsive technical support.
Great account manager.
Responsive technical support.
What do you dislike about the product?
Banner size requirements are not listed.
What problems is the product solving and how is that benefiting you?
Support tracking, and asset management.
Sysaid is a true Business Solution For All
What do you like best about the product?
The Ticket Management. The robust ticketing system helps IT teams manage and prioritize incoming requests efficiently, ensuring that issues are resolved in a timely manner.
What do you dislike about the product?
The Mobile App Functionality. While SysAid does provide a mobile app for on-the-go access, I have found the mobile app's functionality to be limited compared to the desktop version, making it less convenient for remote work scenarios.
What problems is the product solving and how is that benefiting you?
SysAid enables the IT team to efficiently track, prioritize, and resolve technical issues. This ensures that IT incidents and service requests are properly managed and addressed in a timely manner. It also helps in tracking hardware and software assets, managing inventory, and ensuring proper utilization of resources. This reduces the risk of over-spending and aids in effective resource planning.
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