Sold by: SysAid
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
4.5
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $968.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1,068.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1,068.00 |
Dimensions summary
This listing offers three contract-based packages priced per unit: Help Desk, ITSM, and Enterprise. The tiers scale by organizational size and needs. Help Desk targets lean teams wanting core functions. ITSM fits mid-sized and mature organizations. Enterprise removes limits and suits teams of any size. All three include SysAid Copilot. You choose a package, then set your unit quantity, which typically reflects the number of agents and managed assets. Pricing rises as you move up tiers and add units. Contact the vendor to match a package and quantity to your organization.
Top-of-mind questions for buyers
A unit maps to a support agent using the system, not an end user. Your cost also reflects the number of managed assets, such as workstations, servers, and mobile devices. You set the unit quantity when you choose a package. More agents and assets raise the total.
Two metrics combine: the agent count you license and the volume of managed assets. Agent count usually drives the base cost. Asset volume adds to it as your inventory grows. Both apply together under one package. Moving to a higher package changes included capabilities, not the unit basis.
Help Desk covers core functions for lean teams. ITSM adds capabilities for mid-sized and mature organizations. Enterprise removes package limitations for teams of any size. All three include SysAid Copilot. You pick the package matching your maturity, then add units as needs change.
www.sysaid.com
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Software as a Service (SaaS)
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Customer reviews
Frank K.
Growing Fast With Us, Expanding Functionality at the Right Pace
Reviewed on Jul 11, 2026
Review provided by G2
What do you like best about the product?
The product is still growing and expanding the functionality in the same pace where we need this for our growth
What do you dislike about the product?
It is feature rich and from time to time you need support to define the right parameters to make your customerzation
What problems is the product solving and how is that benefiting you?
Strong processes and perfect documentation and analysis
Banking
SysAid’s Ticketing, Automation, and Reporting Make Support Faster
Reviewed on Jul 09, 2026
Review provided by G2
What do you like best about the product?
What I like most about SysAid is its ticket management and automation features. These make it easier to manage incidents, resolve issues, improve response times, and minimize manual tasks. I also appreciate the reporting capabilities, since they provide useful insights into the support team’s performance.
What do you dislike about the product?
The user interface needs improvement. Although the platform offers many features, navigating through some modules is not very intuitive. Adding more flexibility to report creation would also enhance the overall user experience.
What problems is the product solving and how is that benefiting you?
Sysaid has helped us centralize our IT processes by giving us a single platform for incident handling, service request management, knowledge management, and ticket tracking. It has improved our response and resolution times through automation, and it has increased visibility into support performance through its reporting capabilities.
Oscar C.
Easy integration and agile user support
Reviewed on Jul 06, 2026
Review provided by G2
What do you like best about the product?
The ease with which it integrates into the user support response.
What do you dislike about the product?
I like the way the catalog is managed, although it requires detailed configuration to be able to integrate the list of products that is already available.
What problems is the product solving and how is that benefiting you?
Help identify and classify all user requirements in a simple and reliable way on a daily basis.
Telecommunications
Easy to Configure, Attractive UI, and Powerful AI Agent Capabilities
Reviewed on Jun 11, 2026
Review provided by G2
What do you like best about the product?
Easy to use and to configure. Simple, attractive GUI. Rich features. Strong AI agent capabilities.
What do you dislike about the product?
Limited ability to trigger events based on ticket life-cycle. Overall ticket workflow functionality could be enhanced to provide more capability
What problems is the product solving and how is that benefiting you?
ITSM ticket management, Asset management. Contract management.
Retail
Powerful Customization and Support, but UI/UX Changes Can Feel Clunky
Reviewed on Jun 02, 2026
Review provided by G2
What do you like best about the product?
The system is very good when it comes to the ability to customize most aspects of the system to suit your companies needs. The system has a very good AI presence that can be used to help streamline and close alot of tickets that would normally eat up a lot of time. There is the ability to make agents to perform tasks that are repetitive and time consuming as well. The UI/UX seem to be going through a transition that can lead to some clunky configurations but overall the system looks and feels smooth, with changes happening often. I would say the best experience we have had is from the support they have provided. They are very professional and quick to help with any issues that may arise.
What do you dislike about the product?
The largest issue we have at the moment is with the UI/UX changes that are happening. While this is making improvements there are limitations and clunky configurations that happen between the two systems.
What problems is the product solving and how is that benefiting you?
Sysaid is helping to streamline the ticket handling in the team. We are able to use the AI and Workflow features to handle tickets in an quick and professional manor.