Sold by: SysAidÂ
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $1.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1.00 |
Vendor refund policy
for refund please contact us
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Connect with SysAid experts, learn best practices, and get the support you need to succeed.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
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699 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Mohammed Hareez S.
SysAid Review
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
The best thing about this is its easy to submit IT tickets.
What do you dislike about the product?
One thing i dislike about sysaid is the software is bit too slow
What problems is the product solving and how is that benefiting you?
SysAid helps mainly with the IT ticket resolving issue.
Government Administration
Streamlined automation that Calls for thoughtful workforce planning
Reviewed on Jul 16, 2025
Review provided by G2
What do you like best about the product?
We are currently in the process of implementing SysAid ITSM and have been thoroughly impressed by its robust Ai and automation capabilities, as well as its integration potential across our systems. The SysAid team has been exceptionally knowledgeable, responsive, and easy to work with throughout the onboarding process.
We’re particularly excited about the Agentic Ai chatbots, which show great promise in enhancing the support experience for both our end users and IT engineers. Its potential to streamline interactions and reduce resolution times and the overall price is probably the main reason we chose SysAid.
We’re particularly excited about the Agentic Ai chatbots, which show great promise in enhancing the support experience for both our end users and IT engineers. Its potential to streamline interactions and reduce resolution times and the overall price is probably the main reason we chose SysAid.
What do you dislike about the product?
While the Ai and automation capabilities are undeniably powerful, they may significantly reduce the need for manual input. This shift, although beneficial in eliminating repetitive tasks, could impact the current roles that relied on those functions. The transition to a more automated environment may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To truly maximise the value of automation, it's essential that companies proactively support their teams through career development and strategic workforce planning especially if they are keen on keep their staff as we are.
What problems is the product solving and how is that benefiting you?
SysAid ITSM is set to transform our operations by introducing AI and automation into our processes, significantly reducing the need for manual input. It will enable us to design more efficient and maintainable workflows, ultimately enhancing the way we manage IT support and deliver a better customer experience
Kyle B.
Great ticketing system and helpdesk functions!
Reviewed on Jun 24, 2025
Review provided by G2
What do you like best about the product?
SysAid is being used as our internal support ticketing system with our tech services team. It does a great job of helping us build efficiency and tracking support for the team that is always facing capacity restraints due to number of requests.
What do you dislike about the product?
The only minimal downside I’ve experienced with SysAid is the email notification and response function can be duplicative and a bit clunky.
What problems is the product solving and how is that benefiting you?
SysAid is helping us solve for tech services and support coordination, tracking and efficiency.
Victor D.
Solid tool with a great team that will support you all the way through
Reviewed on Jun 19, 2025
Review provided by G2
What do you like best about the product?
The AI functions are vast and very useful
Ease of use is big for our customers, whether they be internal or external
Implementation was fast and to the point any questions we had were responded to within 1 or 2 days
Their Customer support team was fast to respond, and they take feedback and new functionality very fast
Integrations with Teams and AD were simple and clean, not a lot of trouble to complete and test
My team and I are using the app daily, and now, our internal users are very happy with the change
Ease of use is big for our customers, whether they be internal or external
Implementation was fast and to the point any questions we had were responded to within 1 or 2 days
Their Customer support team was fast to respond, and they take feedback and new functionality very fast
Integrations with Teams and AD were simple and clean, not a lot of trouble to complete and test
My team and I are using the app daily, and now, our internal users are very happy with the change
What do you dislike about the product?
It might be the Asset management part of the application, but it is based on our requirements not a bad thing on the application itself
What problems is the product solving and how is that benefiting you?
We had a lot of tickets coming in that required very quick answers, which would take time from my team on important projects. With the AI functionality, this is now a thing of the past. The AI bot will message the user with solutions for their problems if the solution exists in the KB
Tyler C.
SysAid Review
Reviewed on May 06, 2025
Review provided by G2
What do you like best about the product?
I love that the ticketing system is easy to use. The automated features make response time faster. Its also nice to have the asset management tool in the same software. The dashboard is a plus and helps anyone get all caught up.
What do you dislike about the product?
The only thing that i can think of is how some of the features seem buried in the menu. Searching for those different tools kind takes up time.
What problems is the product solving and how is that benefiting you?
SysAid is centralizing ticket management, asset tracking, and user communication all in one platform for us. This improves our team's productivity and helps ensure nothing falls through the cracks.