Sold by: SysAidÂ
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
Details
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Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $1.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1.00 |
Vendor refund policy
for refund please contact us
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Connect with SysAid experts, learn best practices, and get the support you need to succeed.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
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30 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Leisure, Travel & Tourism
SysAid an excellent Help desk tool
Reviewed on Aug 20, 2025
Review provided by G2
What do you like best about the product?
The AI Feature. The ability to send tickets via email or by logging into the portal and the ease of use.
What do you dislike about the product?
The asset module could do with further enhancement
What problems is the product solving and how is that benefiting you?
Help the IT department track issues and respond to these issues in a timely manner. SysAid will help us better understand what area in the IT department have the most issues.
Josselyn D.
Efficient and reliable tool
Reviewed on Aug 13, 2025
Review provided by G2
What do you like best about the product?
1) I like that I can customize both incident and request templates, adapting them to the company's needs.
2) As an administrator, it is very easy to follow up on your assigned requests; the filters help you have better visibility.
3) As customer support, it allows us to have an effective interaction with the end user.
4) With my role as an administrator in SysAid, I found it easy to implement and give a new look to my self-service portal.
5) Frequency of Use: It is my daily work tool. It allows me to create and manage customized reports. I have been able to design dashboards with which I have greater visibility of the incidents handled by the technology department.
2) As an administrator, it is very easy to follow up on your assigned requests; the filters help you have better visibility.
3) As customer support, it allows us to have an effective interaction with the end user.
4) With my role as an administrator in SysAid, I found it easy to implement and give a new look to my self-service portal.
5) Frequency of Use: It is my daily work tool. It allows me to create and manage customized reports. I have been able to design dashboards with which I have greater visibility of the incidents handled by the technology department.
What do you dislike about the product?
Sometimes in the general settings, I have found it difficult to find certain options.
What problems is the product solving and how is that benefiting you?
Through Sysaid, all incidents and requests of the company at a technological level are managed. Thanks to the tool, we can keep track of all the requirements that users submit.
Computer Hardware
my experience with sysaid
Reviewed on Feb 26, 2024
Review provided by G2
What do you like best about the product?
One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing technicians to solve problems quickly and efficiently. Additionally, the ability to customize the dashboard according to individual preferences further enhances the user experience and increases productivity.
What do you dislike about the product?
The main drawback is the excessive price, which makes the product inaccessible for small teams or those with limited budgets. This limits its adoption and excludes an important part of the market that could benefit from its capabilities.
What problems is the product solving and how is that benefiting you?
lack of visibility of my assets, communication between IT and end user
Mark Angelo C.
A solution worth trying
Reviewed on Nov 22, 2023
Review provided by G2
What do you like best about the product?
It is easy to use and provides the tools to implement and integrate with email. Makes reaching out to the customer support simple especially with how frequent this is used. Lots of features too.
What do you dislike about the product?
NO downsides I can see. Easy to use and doesn't cause problems.
What problems is the product solving and how is that benefiting you?
Connecting with customers and monitoring the solutions/documentation
Arturo S.
Intuitive and easy to use
Reviewed on May 18, 2022
Review provided by G2
What do you like best about the product?
Ease of finding all the information within a ticket, easy integration with other applications like TeamViewer. Unlike other services, SysAid maintains an intuitive order to ensure that the end user can be satisfied.
What do you dislike about the product?
Data extraction from the database is only performed by contacting SysAid personnel; sometimes it is necessary for statistical purposes. This information is only shared with the SysAid administrator of each instance.
What problems is the product solving and how is that benefiting you?
Inventory control, asset management, incident resolution, control of scheduled changes, analysis and resolution of known problems, documentation for unusual incidents.
Recommendations to others considering the product:
The tool is extremely intuitive, and the information and the order in which it can be presented is very useful.