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SysAid

SysAid

Reviews from AWS customer

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External reviews

702 reviews
from and

External reviews are not included in the AWS star rating for the product.

    yaggel c.

Great

  • February 24, 2016
  • Review provided by G2

What do you like best about the product?
the ability to be able to change and modify the system
the customization is very user friendly
What do you dislike about the product?
the system form are not flexible, no radio button fields
What problems is the product solving and how is that benefiting you?
all IT Change requests and bug fixes managed in the system

    María M.

Product experience

  • February 23, 2016
  • Review provided by G2

What do you like best about the product?
It's Easy to use and End-user experience is satisfactory. Translations in other languagues are quite simple to implement and this tool is quite well documented.
What do you dislike about the product?
How it works the agent app. We find a lot of problems with the implementation and currently isn't working
What problems is the product solving and how is that benefiting you?
We are solving the management of our incidents and changes. We are focussed in ITIL methodology and SysAid help us with that. Other important point is to offer a single point of contact to our users
Recommendations to others considering the product:
Price and usability

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