SysAid
SysAidReviews from AWS customer
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Ease of use and good integration
What do you like best about the product?
Sysaid Helpdesk integrates seamlessly with LDAP, and once setup gives information on the user and the machine they are using in each helpdesk ticket. The ability to merge tickets that have been raised on the same issue helps keep the assigned person informed on matters pertaining to it, and the ability to attach pictures, emails and files is a bonus.Branding with your company logo is a 2 minute job, and the knowledge base is great for those rare incidents that only occur now and then.
What do you dislike about the product?
Have not found anything to dislike as yet.
What problems is the product solving and how is that benefiting you?
The business benefits to us include the automatic assignment of tickets to the correct person with traceability, and removal of people saying I did mention it why hasn't it been done.
Recommendations to others considering the product:
Try it you will not be dissappointed
Simple and complete
What do you like best about the product?
Simplicity of customizing, configuration and user frindly
What do you dislike about the product?
Realy bad is Mobile APPs for Smartphones/Tables IOS or Android.
What problems is the product solving and how is that benefiting you?
Service Desk improved end user support by 80%
Sysaid for Help
What do you like best about the product?
I liked that as a user we were assigned a ticket number but it wasn't always answered right away. It was easy to keep track of all of our IT technical problems in order to be assisted with solutions from the department.
What do you dislike about the product?
We were automatically given a rank based upon our issues and couldn't change the level of urgency. It would have been more beneficial to be able to assign our own urgency as technology is an essential part of the classroom learning.
What problems is the product solving and how is that benefiting you?
The IT department was utilizing this program for tracking of IT related issues across four schools and a district office comprised of a total of over 200 staff members.
Recommendations to others considering the product:
I love the tracking and be able to keep informed when the ticket is open, pending, or closed. It is also a great tool to add comments as to why you are waiting for the ticket to be worked on, what other steps are necessary, and how the departments are going to go about resolving the issue.
Many features, at times frustrating, but an overall decent and inexpensive software
What do you like best about the product?
This program is inexpensive. Slightly easy to set up. Not as irked as other software I used in the past. Allows multiple users to retail tickets. Very configurable to your specifications. I also love the ability to privately leave notes for our colleagues that the client doesn't see, but remains within the email chain and can be viewed in the software.
What do you dislike about the product?
Customer service team have difficulty understanding and getting hold of and do not fully understand the real problems and issues until the problem has been explained a few times. Some items don't work in Chrome many items don't work in IE, the voting client on workstations updates every minutes which we desperately needed to update more frequently.
What problems is the product solving and how is that benefiting you?
A help desk solution in which none of the companies in which I operated was used, we had frustrating difficulties with this software.
Recommendations to others considering the product:
Be prepared to explain your issue to their customer service team numerous times.
Simple features
What do you like best about the product?
After learning curve is easy to use. Easier for users to enter requests
What do you dislike about the product?
Sometimes shares too many details to the end user. Email is a bit confusing for technicians and end users.
What problems is the product solving and how is that benefiting you?
Unified place for users to submit tickets via web or email.
Sysaid is an excellent tool for the management of our help desk.
What do you like best about the product?
It is a tool that can be configured according to the needs and required formats.
What do you dislike about the product?
The price of the licenses is high. Support in Spanish would be of great help to be able to use all the options offered by the software and to solve some technical questions.
What problems is the product solving and how is that benefiting you?
Our company uses Sysaid for the help desk that provides support to our clients with lease contracts. The inventory report of the equipment has been very helpful for the clients.
Recommendations to others considering the product:
It is a robust tool that can be very beneficial.
My all time favorite and best IT help desk Software ever!
What do you like best about the product?
it captures almost everything that one requires to manage my client especially the embedded ITTIL
My clients are able to access logged tickets. The escalation feature makes my clients very happy giving them the assurance that we are on top of our game when it comes to their issues.
The web page and the app is very cool and very easy to use as well.
I like the fact that it hosted on the cloud.
My clients are able to access logged tickets. The escalation feature makes my clients very happy giving them the assurance that we are on top of our game when it comes to their issues.
The web page and the app is very cool and very easy to use as well.
I like the fact that it hosted on the cloud.
What do you dislike about the product?
It does not give me the duration between when a ticket was opened and closed. Time tracking really needs to be improved. when a report is generated, we need to be able to know the duration when ticket was worked on.
What problems is the product solving and how is that benefiting you?
Managed IT Services. I am able to respond to my clients on time. I really like the escalation aspect of it.
Asset management makes it easy to manage my client's asset.
Asset management makes it easy to manage my client's asset.
Recommendations to others considering the product:
I shall always recommend Sysaid for the following reasons
ease of use especially it been cloud based
Cloud base access.
ease of automation
Asset Management
Escalation process
mobile App is superb
ease of use especially it been cloud based
Cloud base access.
ease of automation
Asset Management
Escalation process
mobile App is superb
Sysaid
What do you like best about the product?
What I like about Sysaid is that I can have all my inventory updated and present all my activities, both done and pending.
What do you dislike about the product?
what displeases me is that sometimes when I register a new user it takes me a long time to register what makes me stay behind in my inventory or in my activities
What problems is the product solving and how is that benefiting you?
the activities that allowed me to take into account that I can sell better to my boss the characteristics of the machines that we are buying that with the inventory that we take the especiabilidad that has the computer equipment
is the better software for can control
What do you like best about the product?
is very easy use becouse the context si more interesting and the use is good
What do you dislike about the product?
I dont like the user and loguin when the reset session
What problems is the product solving and how is that benefiting you?
the conexion and localization the hardware
Recommendations to others considering the product:
I think is the better software and I recomended
My Review
What do you like best about the product?
I like use sysaid, i prefer use that product because i can solve the issues with my co workers when they had issues. We can help them with this tools more succesfull
What do you dislike about the product?
Well , we have more advantages than disadvantages because we can solve troubles. We need more time for register the issues in the sysaid, but we can organize the work with more effectively
What problems is the product solving and how is that benefiting you?
we can solve problems organizedly
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