SysAid
SysAidReviews from AWS customer
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Sysaid Functionality and Support
What do you like best about the product?
The best features of SysAid are its strong asset management capabilities and the efficiency it brings to workflows, particularly in purchase requisitions and work order systems. It excels in linking configuration items (CIs) and automating the flow of work from one person to the next, which significantly improves resolution times and communication efficiency. Additionally, the move to a fully virtual asset system has been highly beneficial.
What do you dislike about the product?
The main issue with SysAid is its interface, which lacks simplicity and could use improvement, especially in the admin portal and GUI. The Self-Service Portal has also posed problems, with features like password reset not working as expected. The overall out-of-the-box experience was decent but still requires enhancements to unlock its full potential.
What problems is the product solving and how is that benefiting you?
SysAid is solving problems related to IT asset tracking and management, work order tracking, and purchase requisitions. By automating workflows and linking configuration items (CIs), it has improved communication efficiency and reduced resolution times. This is especially beneficial for a small IT department that depends heavily on streamlined processes. Additionally, the move to a virtual asset system has made asset management much cleaner and more organized, contributing to better operational efficiency.
Easiest App to implement Great SLM
What do you like best about the product?
It is user friendly. Easy to learn for anyone eventhough they know nothing about it initially.
What do you dislike about the product?
Not all design features are available. Some require professional service to do.
What problems is the product solving and how is that benefiting you?
Resolving IT related concerns.
Remote Work Made Easier with SysAid
What do you like best about the product?
SysAid provides a cloud enabled platform that allows our suport staff to work remotey with ease and provide the relevant support when needed
What do you dislike about the product?
Most of the reports require customisation which can be a bit tedious.
What problems is the product solving and how is that benefiting you?
With SysAid cloud solution, our users and IT support staff have access to the platform all the time to handle issues that are logged.
SysAid
What do you like best about the product?
Easy access to review tickets from administrative perspective
easy to implement new functions.
I use SysAid on daily basis, helping me to complete varius tasks.
Customer support -end user friendly envinroment.
Ease of Integration.
easy to implement new functions.
I use SysAid on daily basis, helping me to complete varius tasks.
Customer support -end user friendly envinroment.
Ease of Integration.
What do you dislike about the product?
slightly longer response time when refreshing website.
I would be glad if SysAid came up with new features.
I would be glad if SysAid came up with new features.
What problems is the product solving and how is that benefiting you?
official communication with end users and their problems/requests
SysAid review
What do you like best about the product?
We are using SysAid on daily basis as its our main ticketing system.
Its also our main asset manager as we are using Asset list as our storage manager in our organization. Recently we started using SysAid chatbot. At most times SysAid is working fine. I really appreciate notification tab as it can be very useful in case of any big implementation or outages. From time to time it can for example reset your ticket but at most times its good. End users are using Self service portal as both communication tool and also self support tool. Users are also using options as knowledge base/ support chatbot. Overall it reduced many simpler problems which users experienced. Simple things can be resolved by end users so IT can focus more on other tickets.
Its also our main asset manager as we are using Asset list as our storage manager in our organization. Recently we started using SysAid chatbot. At most times SysAid is working fine. I really appreciate notification tab as it can be very useful in case of any big implementation or outages. From time to time it can for example reset your ticket but at most times its good. End users are using Self service portal as both communication tool and also self support tool. Users are also using options as knowledge base/ support chatbot. Overall it reduced many simpler problems which users experienced. Simple things can be resolved by end users so IT can focus more on other tickets.
What do you dislike about the product?
SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be able to pick category as it will go blank. Or in some scenarios the SysAid page randomly refresh and your ticket is gone.
What problems is the product solving and how is that benefiting you?
Sysaid comes with a lot of useful features so no other external software is needed for ticketing and asset managment.
Sysaid, still the best in the Business
What do you like best about the product?
The support once issue is received with clear details, the team go above and beyond to help in providing a lasting solution. Years of usage and still kicking, the team are working hard to meet market trends by implementing AI, this is good for business continuity.
What do you dislike about the product?
Some Issues when raised, require immediate developer attention, however, one must go through level one support and after countless back and forth, issue is eventually not resolved, and we have to live with the consequenses till suddenly a developer picks it up and resolves or its resolved in updates.
What problems is the product solving and how is that benefiting you?
Sysaid is currently investing greatly in AI. this is currently beneficial to our organization as we can (and have) leveraged on this to implement chatbots to assist provide resolutions and first level support to end users, thereby cutting the wait time for a resolver to assist.
Efficient and Comprehensive IT Management Tool
What do you like best about the product?
SysAid's comprehensive IT management capabilities, including incident and problem management, asset tracking, and remote control, are highly effective. The platform is intuitive, customizable, and integrates seamlessly with other tools, enhancing our overall efficiency at Republic Bank Ghana (PLC).
What do you dislike about the product?
SysAid's centralized dashboard offers a clear overview of all IT activities, making it easy to manage and track incidents and service requests. The Integraition into MS Team makes it more easy for end users
What problems is the product solving and how is that benefiting you?
SysAid addresses several critical IT challenges, such as incident and problem management, asset tracking, and service request handling. By centralizing these functions into a single platform, SysAid improves efficiency and reduces response times. The automation of routine tasks, such as ticket assignment and escalation, minimizes manual effort, allowing our IT team to focus on more strategic initiatives.
Sysaid is good for keeping track
What do you like best about the product?
The fact that running a help desk can get overwhelming with calls and emails sysaid allows the team a bit of structure to keep track of all issues
What do you dislike about the product?
If you don't have premium important features are not incorporated
What problems is the product solving and how is that benefiting you?
Keep track of all issues and allow customers to log non urgent jobs
SysAid review dealing with tickets and requests
What do you like best about the product?
SysAid has always been simple to implement and easy to use. You can quickly view tickets and requests. Within the last few years, we implemented the Self-Service Portal. The SSP is flexible and customizable and has given us the ability for end users to create their own tickets and requests.
What do you dislike about the product?
At times there can be performance issues. We have had users experience performance slowdowns when dealing with requests and trying to process workflows.
What problems is the product solving and how is that benefiting you?
We use SysAid for our helpdesk ITSM tool. We also use the asset tracking feature and the Self-Service Portal for requests such as new hires and terminations. Our level-one support is offsite and it's great that they can log in through the web to access SysAid without having to access the internal network. Our SSP was rolled out to assist our HR department with requests and it has been developed into a multifunctional tool for multiple departments. We've created request forms that are personalized for each department. End users can submit a form and it will route to HR, Finance, Facitlities, and so on.
SysAid Customer Review
What do you like best about the product?
The support I get from the implementation team
What do you dislike about the product?
Frequest account rep changes can cause missed communication
What problems is the product solving and how is that benefiting you?
We are using the SysAid service desk for multiple deparments to track support. We use it for HR, IT support, and soon to include Finance
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