SysAid
SysAidReviews from AWS customer
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Exceptional ITSM tool
What do you like best about the product?
It assist with the managing of our support tickets with so many features like catalog management, routing and custom notifications. It also has a CMDB functionality which is very beneficial for asset management as we are a very large organisation.
What do you dislike about the product?
Honestly at the moment there are no complains
What problems is the product solving and how is that benefiting you?
Sevice record management requests, Incidents, Problems and Change Control, SLA management and also routing for the different departments.
SysAid a hidden gem of quite brilliant software
What do you like best about the product?
We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use from within this software such as Automate Joe, something we are looking to implement as part of our leavers process. The company itself are very professional and knowledgeable and we have built up a good relationship with certain individuals and the business itself. I would definitely recommend SysAid.
What do you dislike about the product?
This isnt really a dislike but I would not of known about Automate Joe if I hadn't of been snooping around within the Ticketing system, wondering what it was.
What problems is the product solving and how is that benefiting you?
Ticketing and hardware inventory
Wonderful Experience
What do you like best about the product?
SysAid's ticketing system is highly flexible and easy to configure and customize
What do you dislike about the product?
Sysaid is highly helpful and we love it.
What problems is the product solving and how is that benefiting you?
highly flexible and easy to configure and customize
Efficient IT Management with SysAid
What do you like best about the product?
SysAid simplifies IT service management with its intuitive interface and robust features, making it easy to track, manage, and resolve issues efficiently.
What do you dislike about the product?
The interface is so detailed that it makes me want to tweak things constantly.
What problems is the product solving and how is that benefiting you?
SysAid is solving issues related to IT service management, such as tracking support tickets, automating workflows, and ensuring timely resolution of issues. This benefits me by streamlining processes, improving efficiency, and allowing my team to resolve IT issues faster, all while maintaining clear visibility on performance metrics like ticket volume and resolution times. It saves time and reduces manual efforts, which boosts overall productivity.
SysAid Has Transformed Our IT Support Experience!
What do you like best about the product?
SysAid has been a fantastic addition to our IT support toolkit. The platform is incredibly user-friendly, making it easy to set up knowledge base articles, incident templates, and request forms. The self-service portal allows our users to submit and track support requests effortlessly, enhancing their experience. The addition of a real-time chat feature has also been a game-changer, allowing us to provide immediate support when needed. And the customer service from SysAid has been top-notch, always responsive and helpful whenever we have questions or need assistance."
What do you dislike about the product?
While SysAid has been great overall, we found that some initial configurations took a bit of time to understand fully. However, their customer support team was always there to help, and once we got the hang of it, everything ran smoothly.
What problems is the product solving and how is that benefiting you?
SysAid has streamlined our IT support processes, making incident, problem, and change management much more efficient. The self-service portal and real-time chat feature allow users to quickly get support or solve issues on their own, greatly enhancing their experience. This has led to faster response times, improved user satisfaction, and more efficient IT operations overall.
SysAid has been our main ITSM tool for over a decade.
What do you like best about the product?
As a long-time user of SysAid for over a decade, I can confidently say that it has been an exceptional tool for managing IT services. Its comprehensive set of features has consistently met and exceeded our needs.
SysAid's ticketing system is incredibly robust, providing a seamless experience for both end-users and IT staff. The ability to customize workflows, automate repetitive tasks, and track performance through detailed reports has greatly enhanced our efficiency and service quality.
The asset management capabilities are particularly noteworthy, offering clear visibility and control over our hardware and software inventory. The integration options with other systems have facilitated smooth operations and data consistency across our IT landscape.
Additionally, SysAid's user-friendly interface and intuitive design have made it easy to navigate and adapt over the years. Regular updates and feature enhancements ensure the tool remains relevant and continues to support our evolving requirements.
Overall, SysAid has proven to be a reliable and powerful solution for IT service management, and I highly recommend it to any organization looking for a versatile and effective ITSM tool.
SysAid's ticketing system is incredibly robust, providing a seamless experience for both end-users and IT staff. The ability to customize workflows, automate repetitive tasks, and track performance through detailed reports has greatly enhanced our efficiency and service quality.
The asset management capabilities are particularly noteworthy, offering clear visibility and control over our hardware and software inventory. The integration options with other systems have facilitated smooth operations and data consistency across our IT landscape.
Additionally, SysAid's user-friendly interface and intuitive design have made it easy to navigate and adapt over the years. Regular updates and feature enhancements ensure the tool remains relevant and continues to support our evolving requirements.
Overall, SysAid has proven to be a reliable and powerful solution for IT service management, and I highly recommend it to any organization looking for a versatile and effective ITSM tool.
What do you dislike about the product?
Hard to say, we are currently using the On-Prem version, but are moving to the Cloud version soon. I look forward to the improved UI and reporting features.
What problems is the product solving and how is that benefiting you?
Today, SysAid is allowing us to track our inbound requests for service from our company's employees. Tomorrow, SysAid will help us drive those same individuals into more robust AI platforms that allow for a larger self-service footprint.
ITSM Platform
What do you like best about the product?
User interface, Self service portal, work-flows
What do you dislike about the product?
integration with Identity provider could be better, Knowledge base lacks features
What problems is the product solving and how is that benefiting you?
platform is more user friendly than previous solution and provides a better experience for end users.
SysAID an Excellen tool to improve IT productivity
What do you like best about the product?
Sysaid is an integral solution aligned with ITIL.
I love BI Analytics dashboards this is a great tools to get insight to take better decisions
I love BI Analytics dashboards this is a great tools to get insight to take better decisions
What do you dislike about the product?
Nothing to comment in this part, no major issues using this solution
What problems is the product solving and how is that benefiting you?
Reduce MTTR
Identified most frequent IT Issues
Implement and take visibility of
Identified most frequent IT Issues
Implement and take visibility of
An easy setup for categories and quite intuitive for everything else
What do you like best about the product?
SysAid is quite intuitive. We have the request and issue tracking cloud version of SysAid and when I, as a Business Analyst, need to jump in and make changes, it's fairly easy to do.
We also use SysAid in both French and English. Translation is very easy to do.
We also use SysAid in both French and English. Translation is very easy to do.
What do you dislike about the product?
I would really like the ability to modify the format of the request (i.e. using columns, tables, etc) without having to have it done by professional services.
What problems is the product solving and how is that benefiting you?
We have a variety of uses for SysAid. We use it for our IT Support desk, Customer Service desk for one of our business units, and HR.
SysAid Review
What do you like best about the product?
Ease of use for admin and end users.
The ability to customise both the asset and helpdesk side of the solution to cator for our own internal usage.
The ability to customise both the asset and helpdesk side of the solution to cator for our own internal usage.
What do you dislike about the product?
On premise verision - When creating an activity within an a new ticket. If the end of activity time is added incorrectly and is set to before the activity start time the ticket cant be saved and you have to start again.
What problems is the product solving and how is that benefiting you?
Reducing user wait times with the use of the knowledge base and routing rules ensuring the correct administrator is assigned the job
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