SysAid
SysAidReviews from AWS customer
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Stellar Account Rep!
What do you like best about the product?
Our Enterprise Account Manager - Jonathan Sacker!
What do you dislike about the product?
Some RTF issues when entering KBs that is already known.
What problems is the product solving and how is that benefiting you?
We are directing users to figure out their issues on their own. At least 50% of the tickets are coming through SysAid.
Excellent Insightful Platform
What do you like best about the product?
Interactive Dashboards, Level of customization
What do you dislike about the product?
Difficulty in patch upgrades and certain areas of setup
What problems is the product solving and how is that benefiting you?
Traceability with suppliers, better team performance
Recommendations to others considering the product:
Excellent system, make sure you have a strong implementer on your team with fair database knowledge, a value adding package
System and Network administrator
What do you like best about the product?
To follow asset with advanced informations
What do you dislike about the product?
remote support is really slow. Some issue is solving slowly.
What problems is the product solving and how is that benefiting you?
Folowing our assets and Asset management.
Recommendations to others considering the product:
It is really important to build good structure on first installation.
Excellent Incident manager and Helpdesk ticketing system
What do you like best about the product?
Fast, efficient and easy to use, dashboards.
What do you dislike about the product?
Lack of mobile app for newer versions of Android and IOS.
What problems is the product solving and how is that benefiting you?
IT Service Management and Helpdesk.
Expensive solution
What do you like best about the product?
Easy to use for the end-user to open new tickets
What do you dislike about the product?
really difficult to configure and missing lots of useful options/features
What problems is the product solving and how is that benefiting you?
I did use it because of a decision of high management, in order to have a nice looking ticketing system, but after the initial year we didn't extend the contract
Recommendations to others considering the product:
you can find a cheaper and better solution (even free one).
for this price, I would expect a better support but they asked me for more money to develop standard stuff.
for this price, I would expect a better support but they asked me for more money to develop standard stuff.
Speedy communication and Implementation
What do you like best about the product?
While the software was a little tricky to setup, the support is amazing. We had a specialist during the on-boarding process that helped us with ANY issues.
What do you dislike about the product?
Some of the items were a little tricky to find but through the onboarding engineer, we were able to find everything.
What problems is the product solving and how is that benefiting you?
We were forced to work remote due to Covid-19 pandemic. This application helped us route calls and tickets all over our organization. We were able to deploy this and implement it while working remotely.
Recommendations to others considering the product:
Use your on-boarding engineer to completely setup the system to your satisfaction. Afterwards you will need to submit tickets.
Highly Recommend Sysaid
What do you like best about the product?
Love the software's adaptability and the cross-referencing of information across the different modules.
What do you dislike about the product?
Nothing negative to report regarding this software.
What problems is the product solving and how is that benefiting you?
We are not able to manage our assets more efficiently... also doing patch management, change management. Will be on-boarding our facilities team shortly, as well as some HR workflows.
Recommendations to others considering the product:
Have a close look at what this product has to offer... it is extremely robust and can help your organization attain many of it's IT management goals.
All-in-one service
What do you like best about the product?
The personalization theme that Sysaid has helps my users to raise their own tickets within the self-service portal, as well as helping administrators to have better control of the service level with notifications and personalization, time boards real help a lot on the topic of real-time monitoring
What do you dislike about the product?
The CMDB modules are partially enabled, and the topic of remote control, if used, does not give many options for the administration of the equipment. sending relevant information within the message, the issue of permissions can be greatly improved by indicating what each point in the list refers to and not indicating the route's link.
What problems is the product solving and how is that benefiting you?
Easy access by different means of contact, as well as the creation of workflows that help us improve the issue of purchases within the company, helped us to order tickets with priorities according to the user's position, authorization flows for changes help us to have a better control of the changes in the infrastructure as well as the self-service portal for the end user
Recommendations to others considering the product:
If you are looking for a solution tool that helps you improve processes within your organization (AysAid is your best option) that helps you reduce costs and improve your time.
Good tool
What do you like best about the product?
It is a great ticket management tool. It is very easy to create them and associate them with those responsible. In turn, allowing attachments to be added makes it easier to work and understand the reported problems. The notifications via email of those involved facilitate communication and the haste with which the work needs to be done.
What do you dislike about the product?
The project management part is a little slow, confusing. It does not have a friendly interface. It does not relate the tasks, which in this module makes work difficult. This part could be improved which would greatly facilitate the work in this regard.
What problems is the product solving and how is that benefiting you?
At the moment many processes of problems in production have been streamlined thanks to this tool. Its easy use and understanding make it work in a comfortable and reliable way.
Great ITSM Tool
What do you like best about the product?
Excellent! Easy platform to use and tickets are handled effectively. The SLA is short and visibility is always there.
What do you dislike about the product?
I have nothing negative to say about this tool.
What problems is the product solving and how is that benefiting you?
Shorten SLA's and user experience.
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