SysAid
SysAidReviews from AWS customer
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SysAid Review
What do you like best about the product?
One of the best support experience I had.
What do you dislike about the product?
Hard to implement some features. Need to spend some time understanding how the product works.
What problems is the product solving and how is that benefiting you?
SysAid is our main ticketing system. All IT-related processes going threw it.
SysAid works and is flexible
What do you like best about the product?
SysAid is truly ITIL based, easy to use, updates often, and can be customized to fit many needs.
What do you dislike about the product?
Some bugs with SSO, still missing some integrations.
What problems is the product solving and how is that benefiting you?
Primarily Help Desk and Project Management.
Recommendations to others considering the product:
Make sure you want an ITIL based system and are willing to use the various modules and understand the restrictions of the basic version.
My experience so far with sysaid is fantastic with good work flow and features
What do you like best about the product?
Work flow, customization and user friendly to Admin and also end users
What do you dislike about the product?
Advanced features required and they are currently working on them
What problems is the product solving and how is that benefiting you?
They just finished solving the LDAP issue, some newly created username on AD are not appearing on sysaid because the OU they contain were not added to LDAP on sysaid. Guided and issue resolved.a
Recommendations to others considering the product:
SysAid is a good ITSM software to use for your organization, fully customized with advanced features that enable reporting fantastic.
10 years of SysAid usage
What do you like best about the product?
ITIL Process out of the box are appreciated and just need a few csutom to feet with our organization easily
What do you dislike about the product?
the way to product forms for each service request, needs to create a lot of specifi fields
What problems is the product solving and how is that benefiting you?
we earn time with phone call since we force end users to provide a fist call by ticket for non emergency needs
Recommendations to others considering the product:
try to feet with the process out of the box before review all and customize all
New SysAid
What do you like best about the product?
It is very easy to configure, its implementation saves us a lot of time, it is flexible in every way
What do you dislike about the product?
That it is not fully translated, although it gives the opportunity to do it and improve it
What problems is the product solving and how is that benefiting you?
It comes to cover a very important area for the company, since it helps us to make the reports and follow up on our assets
Good application Good Record management
What do you like best about the product?
Tracking of tickets/service record. Tracking of assets. Customization, sending alerts and email notification.
What do you dislike about the product?
It's pretty fine. The only thing is cloud base, that means if your internet is not good, the performance will be slow down. Should expand the max. numbers to view past records, now limited at 1000.
What problems is the product solving and how is that benefiting you?
Prioritize tasks, floor support, and asset inventory tracking.
Recommendations to others considering the product:
Easy to use. Friendly user interface
Excellent Product
What do you like best about the product?
Team is very knowledgeable and almost always available.
What do you dislike about the product?
Need Professional Services to configure features.
What problems is the product solving and how is that benefiting you?
Problems solved include better routing of Incidents and Request.
My experience with sysaid
What do you like best about the product?
Sysaid Throughout our company we use sysaid in our IT department so that they can track and organize tickets efficiently, effectively and quickly thanks to sysaid we have been able to manage our helpdesk and improve communication between our IT department and our customers, other a good strong point of sysaid is its technical support since it is highly trained and they help you configure anything you need and they also answer any question no matter how small their customer service is very efficient and friendly
What do you dislike about the product?
The only thing we did not like about sysaid is that you have to install it on each machine that you want to control remotely, it would be great that they will be based on the cloud so it would be easier to handle especially for clients with little computer experience I would also like them to have a course or Online or some pre-recorded videos for training the staff make it easier to form a group and the training is faster instead of being from user to user
What problems is the product solving and how is that benefiting you?
Sysaid is used in our company to monitor the work of our employees and share them with managers and people in charge of making decisions about improvements for the company and thus improve our services
Meeting the needs of the Company
What do you like best about the product?
How easy it is to configure the app to our existing ITIL process. The ability to pick what services we would like to have as well as the ability to integrate using API as well as the marketplace.
What do you dislike about the product?
That the updates are only offered 2 times for your for on-premise, and that the Description session of the SRs is not rich text compatible which the app currently doesn't have at this time.
What problems is the product solving and how is that benefiting you?
We are currently using the asset management to track our end-user devices and issue that they (the end user) may have with the devices it.
Experience with Sysaid
What do you like best about the product?
It is a simple and easy to use system. The search options are very helpful in our daily work.
What do you dislike about the product?
The reports could be improved and be more flexible based on our (and our clients) needs.
What problems is the product solving and how is that benefiting you?
It helped us keep track of our old and new tickets from different clients.
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