SysAid
SysAidReviews from AWS customer
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Full of Features but comes at a cost
What do you like best about the product?
ITSM system has alot to offer although it might have small short comings in terms of managing softwares on certain assets, however it is capablity in managing devices is surprisingly good.
What do you dislike about the product?
the implementation is a very hard path to go through, and documents do not reflect their new GUI, and it can be cumbersome to find the options hidden in different places.
What problems is the product solving and how is that benefiting you?
Asset Management and Ticketing
Saving our business' inorganisation
What do you like best about the product?
SysAid has allowed us to get a grip on our scattered tickets, asset management and how we communicate with our customers.
Having access to all this in one portal - not even mentioning the BI analytics that are also included
Having access to all this in one portal - not even mentioning the BI analytics that are also included
What do you dislike about the product?
Only downside I've come across is on occasion it can be a little slow but nothing major
What problems is the product solving and how is that benefiting you?
Sysaid has allowed us begin tracking our customer issues, identify pain points in the business and get ahead of them as well as giving us a clean UI where we can track the ticket journey over multiple administrators if needed.
The Best platform for IT service management
What do you like best about the product?
Workflow automation: Streamlines processes
Asset management: View, secure, and manage assets
Case summary: Provides a full case summary, including sentiment analysis
Remote control: Allows service desk agents to resolve issues from anywhere
Asset management: View, secure, and manage assets
Case summary: Provides a full case summary, including sentiment analysis
Remote control: Allows service desk agents to resolve issues from anywhere
What do you dislike about the product?
End user interface and few enhancements that takes lot of time .
What problems is the product solving and how is that benefiting you?
We moved managing from emails to proper ITSM process via incident and request.
Works perfectly for our firm and reduces IT time
What do you like best about the product?
SysAid allows us to manage the firm quickly and efficiently. Now, with the new Copilot AI feature, SysAid is like having another IT member on hand to help resolve issues. Customer support is excellent. Any time there is an issue, their techs get to work immediately.
What do you dislike about the product?
I do not like the SysAid built in remote access service and opted to integrate TeamViewer into the system.
What problems is the product solving and how is that benefiting you?
SysAid helps IT keep a running inventory of devices in our firm. This greatly reduces the amount of time needed to get a snapshot of our hardware. Secondly, with the addition of Sysaid Copilot, users can receive an immediate response with options to resolve their problem. This eliminates the need for a staff member on many trouble tickets entered. If the problem is not resolved by AI, a ticket will be automatically created for that user. This allows IT to focus more on other projects by reducing the amount of time spent on solving issues.
G2 Sysaid Review
What do you like best about the product?
The ROI. It does what it advertises for a reasonable price.
What do you dislike about the product?
Customization professional human support is difficult to get even if you want to pay for it.
What problems is the product solving and how is that benefiting you?
Organization of requests for support, asset management, change management.
Great tool for managing IT services
What do you like best about the product?
I've been using SysAid for over five years. SysAid has proven to be a great tool for managing IT services. It performs exceptionally well at ticket management, making it easy to track and resolve problems, and its reporting features offer insightful information about trends and performance. We use it everday to provide services to out internal and external customers.
What do you dislike about the product?
A lot of the amazing features that would be beneficial to us is only available on the Cloud version.
What problems is the product solving and how is that benefiting you?
It helps us centralize IT requests, ensuring issues are logged, tracked, and resolved efficiently, which reduces downtime and enhances user satisfaction.
We can identify reoccurring problems and take proactive measures to resolve them thanks to its comprehensive reporting and analytics, which offer insightful information about trends.
We can identify reoccurring problems and take proactive measures to resolve them thanks to its comprehensive reporting and analytics, which offer insightful information about trends.
Best ITSM tool with Reasonable Pricing.
What do you like best about the product?
I like the recent integration of SysAid like Chatbot & also the BI analytics tools. The chatbot is more personalized for our environment & it manages all the common queries made by the user. The inbuild BI analytic tool give a Quick glimpse of our environment.
What do you dislike about the product?
The customer support team of SysAid can be improved. Also the waiting list for the new UI spaces is very long. I think it should be expedited.
What problems is the product solving and how is that benefiting you?
It helps to solve the technical issues faced by our users in a timely manner.It automates ticket routing, categorization, and prioritization, which ensures that the tickets reach the right agent quickly.
Sysaid: My personal Take
What do you like best about the product?
This is cloud based, hence its easily accessble anywhere and anytime. It also has a user friendly platform, easy to navigate for end users. Due to its ease of implementation, this can be easily deployed to all users. It can be integrated with outlook, facilitating ease of cummunication
What do you dislike about the product?
Customer support tends to delay with their constant back and forth in the intent of trying to understand an escalated issue, eventually prolonging the support process
What problems is the product solving and how is that benefiting you?
sysaid is bridging the gap between resolvers and requesters alike in the banking and technology industry
A goto tool for Helpdesk
What do you like best about the product?
The reporting, Dashboard and the customisation
What do you dislike about the product?
The way we responded to tickets via message can be more simpler because each time we need to search for the contact and select and paste as it eats up some time
What problems is the product solving and how is that benefiting you?
The SLA set up and notify about the status of the tickets at each stage to the end user
Best Account Manager
What do you like best about the product?
Ease of Use of the Self-Service Portal for our customers, our new Account Manager Naina Agarwal is great.
What do you dislike about the product?
Event Log needs to be more descriptive, we need the ability to select all when reviewing the information in the Event Log.
What problems is the product solving and how is that benefiting you?
We prefer having a single point of contact for all requests and incidents. This allows us to generate reports and monitor usage effectively.
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