SysAid
SysAidReviews from AWS customer
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Fantastic product: Good price and great functionality
What do you like best about the product?
Easy to use, great integration with Active Directory, great ticket system that is searchable, cmdb allowing us to keep on top of hardware and software inventory plus a self-service portal.
What do you dislike about the product?
Absolutely everything. I especially like that it allows me to concentrate on the big issues by taking care of the small stuff.
What problems is the product solving and how is that benefiting you?
With the CMDB function, I have been able to see what software and hardware is installed and have been able to tidy up an inherited Active Directory and have a searchable knowledge base. It has saved me a lot of time and provided a lot of information that helps me make informed decisions.
Recommendations to others considering the product:
It is an excellent product, and if you want to automate the process of logging tickets and providing a self-service portal, it is a great tool.
Sysaid - From an IT perspective
What do you like best about the product?
Sysaid is extremely customizable, with a great responsive team backing them up.
What do you dislike about the product?
not much for me to dislike, we chose sysaid based on the features we were looking for in a system like this.
What problems is the product solving and how is that benefiting you?
Ticket tracking, asset management
Smooth Renewal Process
What do you like best about the product?
Everything was explained by email to smoothen the renewal process. It helped me to process the renewal fast
What do you dislike about the product?
Nothing I disliked. Keep up the good work
What problems is the product solving and how is that benefiting you?
Easy tickets to raise and update the requests raised
Recommendations to others considering the product:
Keep up the good work
Great experience with the support team.
What do you like best about the product?
The attention and patience to clarify our doubts
What do you dislike about the product?
I think the outdated guides in the help section and make the self-help options a bit more intuitive.
What problems is the product solving and how is that benefiting you?
How to use Teamviewer from SysAid and as a benefit it is to give better support to our users.
Sysaid great ITIL software
What do you like best about the product?
Sysaid helps me keeping track of all tickets from our users and licenses of our software products.
What do you dislike about the product?
The Teamviewer add-on was extremely expensive.
What problems is the product solving and how is that benefiting you?
Ticket system, asset management and reporting
Recommendations to others considering the product:
n/a
SysAid' has been an all encompassing helpdesk tool which has improved DSL's ITSM function.
What do you like best about the product?
Its highly customizable features and user friendly GUI.
What do you dislike about the product?
nothing.I am satisfied with the product.
What problems is the product solving and how is that benefiting you?
We can manage all end-user queries promptly and efficiently
Great product, Fantastic Support
What do you like best about the product?
The IT/customer support is fantastic and quick to resolve any issues or misunderstandings
What do you dislike about the product?
The sales person advised things were possible that weren't that meant we need to change around our planned process to work
What problems is the product solving and how is that benefiting you?
Joint system to manage IT tickets, ability to view and remote into all assets
Recommendations to others considering the product:
Very happy with the product itself and, any issues or questions we had was quickly resolved
Most attractive help desk software for ICT
What do you like best about the product?
The system is very user-friendly and very basic for end-users. Easy to understand and very powerful, this is increasing ICT department efficiency. Automate ticket system & ticket notifications knowledge base store are the main fetures.
What do you dislike about the product?
All the application features are superb. No dislike point to mention.
What problems is the product solving and how is that benefiting you?
Giving good support to track day to day service desk work
End-user support can provide very efficiently
Pending work can manage very easily
Device Inventory system update
Email notifications are receiving to both end-user and support engineers
End-user support can provide very efficiently
Pending work can manage very easily
Device Inventory system update
Email notifications are receiving to both end-user and support engineers
Recommendations to others considering the product:
Best application for ICT service desk Confidentially can remend this application to all
A Good Experience
What do you like best about the product?
The ease of use for both customers and Administrators
What do you dislike about the product?
The change management could be better, features could be more, the merge feature could be better, with a bigger company the ease of use gets harder, and there isn't a medium to add more than one agent to the ticket
What problems is the product solving and how is that benefiting you?
The incidents are really being able to categorize tickets properly and add different departments into the mix. benefits a=is really great customer support.
Recommendations to others considering the product:
It's a great service desk that can be configured to fit the organizations need
SysAid Review
What do you like best about the product?
Ease of Use, Integration with Assets and AD
What do you dislike about the product?
Small and Frequent Bugs, Complex Environment
What problems is the product solving and how is that benefiting you?
We can manage all IT Incidents and Requests via one system. The benefits are interoperability.
Recommendations to others considering the product:
Great customer support
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