SysAid
SysAidReviews from AWS customer
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Great ticketing system and helpdesk functions!
What do you like best about the product?
SysAid is being used as our internal support ticketing system with our tech services team. It does a great job of helping us build efficiency and tracking support for the team that is always facing capacity restraints due to number of requests.
What do you dislike about the product?
The only minimal downside I’ve experienced with SysAid is the email notification and response function can be duplicative and a bit clunky.
What problems is the product solving and how is that benefiting you?
SysAid is helping us solve for tech services and support coordination, tracking and efficiency.
Solid tool with a great team that will support you all the way through
What do you like best about the product?
The AI functions are vast and very useful
Ease of use is big for our customers, whether they be internal or external
Implementation was fast and to the point any questions we had were responded to within 1 or 2 days
Their Customer support team was fast to respond, and they take feedback and new functionality very fast
Integrations with Teams and AD were simple and clean, not a lot of trouble to complete and test
My team and I are using the app daily, and now, our internal users are very happy with the change
Ease of use is big for our customers, whether they be internal or external
Implementation was fast and to the point any questions we had were responded to within 1 or 2 days
Their Customer support team was fast to respond, and they take feedback and new functionality very fast
Integrations with Teams and AD were simple and clean, not a lot of trouble to complete and test
My team and I are using the app daily, and now, our internal users are very happy with the change
What do you dislike about the product?
It might be the Asset management part of the application, but it is based on our requirements not a bad thing on the application itself
What problems is the product solving and how is that benefiting you?
We had a lot of tickets coming in that required very quick answers, which would take time from my team on important projects. With the AI functionality, this is now a thing of the past. The AI bot will message the user with solutions for their problems if the solution exists in the KB
SysAid Review
What do you like best about the product?
I love that the ticketing system is easy to use. The automated features make response time faster. Its also nice to have the asset management tool in the same software. The dashboard is a plus and helps anyone get all caught up.
What do you dislike about the product?
The only thing that i can think of is how some of the features seem buried in the menu. Searching for those different tools kind takes up time.
What problems is the product solving and how is that benefiting you?
SysAid is centralizing ticket management, asset tracking, and user communication all in one platform for us. This improves our team's productivity and helps ensure nothing falls through the cracks.
Its is a great help for the IT industry and community
What do you like best about the product?
That is made for IT by IT people. That the new versions are bringing the AI and a few integrations that are good like LanSweeper integration.
What do you dislike about the product?
In the improvements made in this new version my concerns have been address
What problems is the product solving and how is that benefiting you?
Now with the Lansweeper integration we have more assets information in one place.
SysAid built by IT admins for IT admins
What do you like best about the product?
SysAid has been working so hard in the last 12 months to improve their interface and fix long term bugs and issues that have been present in the system for some time, they've been adding some amazing AI features starting with a basic chat bot for end-users, then a chat bot for admins and now agent AI tools to automate so many features.
The best part about SysAid though that has always kept me is their amazing support. It's never, ever let me down and available almost 24/7
The best part about SysAid though that has always kept me is their amazing support. It's never, ever let me down and available almost 24/7
What do you dislike about the product?
The downsides are some of the clunky baked in features, for example the FAQ is unusable for end-users but great for adding knowledge to train the AI systems, the email notifications and workflows are quite difficult to master but when they do work, they work very well.
What problems is the product solving and how is that benefiting you?
SysAid is helping us make our IT team the most effective, efficient, and friendliest IT support team. Offering the best support to our users across our entire IT estate. Solving our issues with reporting, SLA and IT support.
SysAid Copilot: Your AI-powered sidekick for smarter, faster IT support
What do you like best about the product?
-SysAid brings everything under one roof—ticketing, automation, asset management, and now AI with Copilot
-Excellent customer support.
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-Excellent customer support.
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What do you dislike about the product?
SysAid is powerful, but its interface can feel a bit clunky and outdated, especially for first-time users.
What problems is the product solving and how is that benefiting you?
-Ticket management
- Asset Management
- Asset Management
Reliable ITSM Tool with Customization
What do you like best about the product?
Customization options, workflows automation rules and the reporting,
What do you dislike about the product?
The interface can feel a bit dated in some areas, but it's being improved with newer updates.
What problems is the product solving and how is that benefiting you?
Managing incoming IT support requests.
SysAid Service Desk (Spaces)
What do you like best about the product?
Very customizable, can create many forms, categories and workflows tied to specific templates. Fully Cloud based, so accessible from anywhere with Internet Connection.
What do you dislike about the product?
They are still transitioning from their "classic" model, so some features that would be great to have, have not made the transition yet. But they tell me they are in feature request, so they are coming.
What problems is the product solving and how is that benefiting you?
Our old system was an On-Prem solution ... SysAid is cloud based so remote users can easily access it.
SysAid AI Agent Excels
What do you like best about the product?
I am most pleased about the integration of their new AI agent, and how it references our Sharepoint datapool. It makes the process of end users interesting and enjoyable while providing a streamlined method of ticket submission.
What do you dislike about the product?
The deployment of the sysaid agent was difficult given our environment and it does not provide a remote access tool for our employees who work strictly on android mobile tablet.
What problems is the product solving and how is that benefiting you?
SysAid has centralized the communications our team receives. With the explosion of work from home or working remotely, we were receiving communications through up to 5 different methods. Now our team can shut out the noise and stay focused in a linear fashion while working tickets directly from the queue.
Wonders of SyAid And its value for money
What do you like best about the product?
SysAid is one of the best ITSM platforms in the market and they have a lot of features that offers better performance when it comes to ticketing and automation. their IU is easy to navigate
What do you dislike about the product?
they should come up with a mobile apps to meet modern standards as their web application is a bit stressful when you access it from a mobile browser.
What problems is the product solving and how is that benefiting you?
Helps in automating tickets
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