SysAid
SysAidReviews from AWS customer
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SysAid AI Agent Excels
What do you like best about the product?
I am most pleased about the integration of their new AI agent, and how it references our Sharepoint datapool. It makes the process of end users interesting and enjoyable while providing a streamlined method of ticket submission.
What do you dislike about the product?
The deployment of the sysaid agent was difficult given our environment and it does not provide a remote access tool for our employees who work strictly on android mobile tablet.
What problems is the product solving and how is that benefiting you?
SysAid has centralized the communications our team receives. With the explosion of work from home or working remotely, we were receiving communications through up to 5 different methods. Now our team can shut out the noise and stay focused in a linear fashion while working tickets directly from the queue.
Wonders of SyAid And its value for money
What do you like best about the product?
SysAid is one of the best ITSM platforms in the market and they have a lot of features that offers better performance when it comes to ticketing and automation. their IU is easy to navigate
What do you dislike about the product?
they should come up with a mobile apps to meet modern standards as their web application is a bit stressful when you access it from a mobile browser.
What problems is the product solving and how is that benefiting you?
Helps in automating tickets
SysAid
What do you like best about the product?
Simple easy to use interface, excellent customer support and easy and detailed integration with existing infrastructure. Installation was very simple and the product offers a rich feature set including asset management and remote support to name a few
What do you dislike about the product?
So far using the product I have nothing to disklike.
What problems is the product solving and how is that benefiting you?
Helpdesk was using a single email and assets were being managed by a spreadsheet
User support is fast and helpful
What do you like best about the product?
User support is fast and helpful, I receive help within the same hour submitted and easy to navigate. We use sysaid every day for logging tickets, knowledge based and device/user info.
What do you dislike about the product?
I personally find first time setup like LDAP difficult
What problems is the product solving and how is that benefiting you?
Searching for mAC Addresses and figuring out why helpdesk tickets aren't coming through
SysAid ROCKS!!!
What do you like best about the product?
I have used SysAid at multiple companies now. The flow and setup for a helpdesk is amazing. That is why I keep going back to them. I also love the reporting that I can get from the system. Their support if needed is amazing and gets back to you right away with solutions. We were on prem first and then migrated to the cloud and have never questioned going back! Great product
What do you dislike about the product?
We struggle with keeping the RDS servers sync'd to the cloud for the asset management piece and patch management.
What problems is the product solving and how is that benefiting you?
SysAid helped us with going from a homebrew helpdesk to actually seeing the age of tickets, getting our SLA's down and met to creating reports of common issues.
One of the Simplest and easiest Ticketing tools
What do you like best about the product?
One of the Simplest and easiest Ticketing tools.
Easily trainable to new staff
Integration with Teams ,Office 365 is seamless.
New AI Chatbot is very useful
Easily trainable to new staff
Integration with Teams ,Office 365 is seamless.
New AI Chatbot is very useful
What do you dislike about the product?
We have been through lot of new changes and updates.
We do not have any dislikes about this product
We do not have any dislikes about this product
What problems is the product solving and how is that benefiting you?
It is useful in generating clear reports to anlayse the Data more efficiently.
Implementation of AI Chatbot has helped the end users without relying on calling the servicedesk
Implementation of AI Chatbot has helped the end users without relying on calling the servicedesk
SysAid Review: A Powerful and Versatile ITSM Solution
What do you like best about the product?
SysAid offers a comprehensive suite of features, making it a versatile ITSM tool for managing tickets, assets, and workflows. Its integration capabilities and automation features simplify processes and enhance productivity. The user-friendly self-service portal is a standout, empowering end-users and reducing the workload on IT teams. Customer support is just amazing and super responsive.
What do you dislike about the product?
The initial setup and customization process can be complex and time-intensive, especially for new users. Performance can occasionally lag when dealing with large data sets or during peak usage. While functional, the user interface could benefit from modernization to improve overall usability.
What problems is the product solving and how is that benefiting you?
Ticketing, Change Management, IT Analytics, CMDB
Enhancing IT Service Management
What do you like best about the product?
SysAid integrates smoothly with Microsoft Teams which helps our end-users to ask and answer questions without needing to create a ticket. This is one of our favorite features.
What do you dislike about the product?
The older style interface is clunky, looking forward to Spaces.
What problems is the product solving and how is that benefiting you?
SysAid helps us organize tickets that come in, so we can better stay on top of them.
Full of Features but comes at a cost
What do you like best about the product?
ITSM system has alot to offer although it might have small short comings in terms of managing softwares on certain assets, however it is capablity in managing devices is surprisingly good.
What do you dislike about the product?
the implementation is a very hard path to go through, and documents do not reflect their new GUI, and it can be cumbersome to find the options hidden in different places.
What problems is the product solving and how is that benefiting you?
Asset Management and Ticketing
Saving our business' inorganisation
What do you like best about the product?
SysAid has allowed us to get a grip on our scattered tickets, asset management and how we communicate with our customers.
Having access to all this in one portal - not even mentioning the BI analytics that are also included
Having access to all this in one portal - not even mentioning the BI analytics that are also included
What do you dislike about the product?
Only downside I've come across is on occasion it can be a little slow but nothing major
What problems is the product solving and how is that benefiting you?
Sysaid has allowed us begin tracking our customer issues, identify pain points in the business and get ahead of them as well as giving us a clean UI where we can track the ticket journey over multiple administrators if needed.
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