SysAid
SysAidReviews from AWS customer
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Sysaid, aid for when you need to settle
What do you like best about the product?
Sysaid is almost a fully customizable system that could be made into something fun and intuitive. I enjoy the ability to change the look and the text on the main page. The color can reflect our company colors and made into something that is ours. I also enjoy the ability to create ticket templates and have them preset with certain items.
What do you dislike about the product?
Even though the system is about fully customizable, it does not work as fluidly as they seem to have liked. We can customize the system, but what good is it if it breaks the page flow and we have to review the changes made repeatedly? If we could view or preview the changes, the page would have been more than enough.
What problems is the product solving and how is that benefiting you?
We needed a ticketing service, which we ended up settling for. We looked at all the other available, and it sounded beautiful. But now, after using most of the system, half of these add-ons do not even work correctly! It serves the purpose we initially needed, but that is as far as it goes for us.
One of the worst ticketing systems I have ever used
What do you like best about the product?
It integrates with AD, not that big of a deal as most do. SSO integration which others have.
What do you dislike about the product?
Clunky Interface, lack of automation, poor asset management. I call SysAid the poor man's Service Now because all other ITSM solutions have full automation, integration, mobile apps and AI capabilities. SysAid is something you choose on a budget where you know it will be challenging, but you are willing to work with it. Why would you make it so difficult to make changes to categories, to sync with an AD server. Why would you make the ticketing interface not user friendly, the status drop-downs not automated based on the work done?
What problems is the product solving and how is that benefiting you?
Ticketing system, problem management.
SysAid Review
What do you like best about the product?
User-friendly interface and efficient ticket management. Robust features for asset management and amazing reporting capabilities.
What do you dislike about the product?
Limited customization options and occasional performance issues with large data sets.
What problems is the product solving and how is that benefiting you?
SysAid solves ticket management and asset tracking challenges, increasing efficiency and improving overall IT service delivery.
SysAid is Great!
What do you like best about the product?
Very user-friendly, scalable, customer service is great.
What do you dislike about the product?
Creating and saving custom views can be a bit difficult.
What problems is the product solving and how is that benefiting you?
Makes it much easier to manage trouble requests and assist out customers.
Best IT Support and Management tool
What do you like best about the product?
I can chat and send emails to users on the system without using other means of communication.
What do you dislike about the product?
At this moment, I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
I can keep track of the calls that our users log, and also it makes it easier for me to get hold of the users as it provides an ability to chat with them and send emails to tham
Great tool with outstanding support and service
What do you like best about the product?
We have been SysAid clients for many years and still believe that the value for money, support level and service we receive from SysAid there is no better option currently in the market. The teams integation is a game changer for us. Workflow and Automantion of business processes have been a great
What do you dislike about the product?
No native integration with WhatsApp for business.
What problems is the product solving and how is that benefiting you?
We have a large support team supporting our software and an IT services department that uses the whole tool set. Workflows of busisness processes have really help our business to be more efficient and productive
Its a very good and affordable Helpdesk solution for the IT industry.
What do you like best about the product?
Its friendly and easy to use; you can use it on any environment but it is more focus on IT. The price in comparison with other helpdesk are very competitive.
What do you dislike about the product?
Not much maybe a little more love to the mobile portion of the SysAid environment.
What problems is the product solving and how is that benefiting you?
I can access the helpdesk environment from my phone with and easy to use screen.
SysAid review
What do you like best about the product?
The out-of-the-box solution met all our business requirements. The transition process from our previous ITSM solution to SysAid was made easy with the assistance of a very professional integration team.
What do you dislike about the product?
Our preferred deployment of the SysAid Agent via SCCM was untested and, therefore, unsupported.
What problems is the product solving and how is that benefiting you?
Our previous ITSM solution was complex and expensive. The out-of-the-box solution offered by SysAid is both intuitively easier to use and a fraction of the cost of other ITSM solutions.
Great solution.
What do you like best about the product?
It has many personalizations that get power to afront differents solutions.You can make differents actions in with differents type of tickets. The end users can participate in the flow.
What do you dislike about the product?
I wish the "Look and feel" was a bit more modern. More adapted to different screens. When entering a ticket and leaving, that the list remains in the same place and that it is not refreshed.
What problems is the product solving and how is that benefiting you?
We implanted SysAid for all departments in our enterprise. Each department has theirs Tickets. (RRHH, IT, Commercial departmen, juridic,....) We want that all departments work with the same form and the users only have a one way for get the service.
Automated Helpdesk - SysAid
What do you like best about the product?
The experience has been rewarding, the way you can parameterize and organize your workflow to create a synergy between your clients and administrators allows you to create an excellent customer service experience.
What do you dislike about the product?
The initial implementation and parameterization can be a bit slow due to the internal processes of each company. But when you get past that step you realize that it is worth it to experience every tool of this great solution.
What problems is the product solving and how is that benefiting you?
SysAid benefits the synergy between the customer and our company. Putting at hand a direct communication just a click away, generating in customers a good perception of the service provided.
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