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The most powerful sales CRM
What do you like best about the product?
I like the Salesforce CRM, this is the most secure and powerful sales CRM, I like the reports and the dashboard of this CRM the most, reports are customizable and I am able to fetch any type of report very easily, I can fetch the customize reports and on the other hand Dashboard is also customizable and I can see the overall progress of our sales using this Dashboard, creation of Dashboard is also very easy, hence I like these two features the most.
What do you dislike about the product?
Salesforce CRM licence cost is very costly and this is the only thing that I dislike about this, I must say this is the most experience amongst all the CRM but I must say this is worth to spend on this CRM too.
What problems is the product solving and how is that benefiting you?
Salesforce is solving problems related to the overall sales process, now I can manage my accounts, leads, contacts, opportunity and able to fetch any type of reports using this CRM, hence these are the main problems that are solved by the Salesforce CRM.
Recommendations to others considering the product:
I must say here that Salesforce is the best Sales CRM and I definitely say to all that just go for this CRM.
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Best CRM in the market for sales
What do you like best about the product?
Salesforce CRM is best when it comes to managing the accounts and contacts, I can easily manage all my accounts, contacts and ability to create reports, this is the main thing that I like the most, Apart from this I also like the customization features which is very much possible with the Salesforce CRM.
What do you dislike about the product?
Salesforce CRM licence cost is very high, this is expensive and this is the only thing that I don't like about the Salesforce, apart from this I like all the features and fuctions.
What problems is the product solving and how is that benefiting you?
USing Salesforce CRM I am solving my problem related to account management, contacts management, opportunity management, and the reports, I can fetch customized reports using this CRM.
Recommendations to others considering the product:
I can say Salesforce CRM is the best and I definitely advise or recommend this CRM to all my connections.
Salesforce Review
What do you like best about the product?
Salesforce has been great to use between keeping track of accounts and getting orders pushed through for our customers. I really enjoy its interface and the capabilities it has to connect to thousands of other systems.
What do you dislike about the product?
Salesforce can be difficult at times to use due to permissions not being granted, fields not being able to be viewed, etc. This is usually solved by having a Salesforce administrator, but if you do not have a good one then life can become miserable very quickly. At times I wish it were more out of the box and certain items could not be changed by an organization.
What problems is the product solving and how is that benefiting you?
We have solved many problems with Salesforce and have seen huge improvements in data, user experience with our software we sell, and happy employees that want to come to work.
Organization's Committed Forecasting and Pipeline Processing - Salesforce CRM
What do you like best about the product?
Salesforce CRM is fantastic cloud-based CRM software for our AscenaRetail projects. Its specifically designed to establish and manage services, marketing, and sales. It redefines our business connection with our customers by creating a meaningful relationship with each client interaction.
What do you dislike about the product?
Salesforce CRM is brilliant, and the highlight is its easy-to-use services which don't require any technical knowledge. All operations can be done simply by its extensive drag-and-drop feature, which is simple and easy to learn quickly. Nothing to dislike about Salesforce CRM.
What problems is the product solving and how is that benefiting you?
In our organization, Salesforce CRM is chiefly used in various sectors, and one particular feature that I wish to convey is its fabulous Forecasting analytics. It provides an affluent activity timeline that gives access to our up-to-date contact list, which can be referred for best CRM practices. Its Dashboard gives me a superb visual representation of our retail business performance in the market. I can also build my own Dashboard with its simple drag-and-drop icons present in the Salesforce CRM platform.
Best CRM in the World at the moment
What do you like best about the product?
I like the way we engage the business and customers together at the same time and same place with all history tracking with business and customer
We can do many customizations and automation without writing a single-piece code.
We can do many customizations and automation without writing a single-piece code.
What do you dislike about the product?
IT requires a very good internet bandwidth, if the internet is slow the application takes much time to load the features and interaction.
Every three months there is a new release so takes time to understand the new things/features
Every three months there is a new release so takes time to understand the new things/features
What problems is the product solving and how is that benefiting you?
Mainly communication is important when we lunch any new product. with this CRM communication made simple with email alerts.
Made easy for sales reps to find the customer based on territory/geolocation
Made easy for sales reps to find the customer based on territory/geolocation
Recommendations to others considering the product:
Salesforce CRM stands for “Customer Relationship Management” When you want to develop your organization with CRM features I would say go for it
SalesForce is a must have
What do you like best about the product?
It's incredibly user-friendly, and the fact that it's customizable to meet the needs of individual organizations is a plus. I also love how cross-functional it is between organizations. I can share files, complete checklists, and monitor my to-do lists all on one platform.
What do you dislike about the product?
Creating and pulling reports is tricky becuause the way that the fields are organized can be confusing. There needs to be a better menu for metrics and dimensions that we can pull from when creating reports.
What problems is the product solving and how is that benefiting you?
We can keep our entire organization organized and meet our client's needs on software where everything is documented. This platform not only increases productivity but our performance and production have increased significantly as a team. Without Salesforce, we would not be able to perform at the level that we are at today.
Best CRM... period!
What do you like best about the product?
The flexibility to shape and customize Salesforce to the exact requirements of your company and its stakeholders is by far the greatest thing I love about Salesforce. Having used other CRMs before where I was locked into their proverbial box and forced into restricted and/or limited functionality, Salesforce has been a revolutionary resource.
What do you dislike about the product?
The flexibility and customizability of Salesforce mentioned before as its greatest strength can also be its greatest weakness. It can sometimes be difficult and complex making the various custom pieces work together as a seamless whole, which can result in technical debt or the need to hire a professional developer or consultant.
What problems is the product solving and how is that benefiting you?
A CRM is needed for managing your customer/constituent relationships, and Salesforce has allowed us to do that much more effectively and efficiently than any other CRM we have used. From increased customer communication and satisfaction to increased profitability and return on investment, the problems Salesforce has solved and the benefits we have realized are enormous. We accomplish more with less, and the things we have continued to do have been done better.
Einstein Prediction Builder - So much potential but execution and support not quite there
What do you like best about the product?
Einstein Prediction Builder is a super easy AutoML Machine Learning solution. Anyone can do it even without any real machine learning background. That said, knowledge of ML topics will help you do it better (most specifically by being very strategic in (1) picking your target and (2) avoiding selection of features/fields that have hindsight bias associated with them).
What do you dislike about the product?
I've have several real issues with this product. First, on some Salesforce objects I cannot "see" all of the records that exists. In most cases about 1/3 of rows/records are missing. Salesforce support is trying to figure it out but I only ever hear from entry-level support personnel based overseas who have trouble understanding my problem initially. Maybe this is because I'm only using the unpaid version of Einstein (max 1 prediction active at any time) and we are a nonprofit. My other issue is that I've twice had a working and well-tuned prediction totally disappear while editing it. This is unbelievably frustrating. Support is clueless and I cannot get them to escalate this issue.
Another shortcoming is that for someone who does indeed have machine learning background, the lack of advanced options is a bit frustrating. For example, I'd like to be able to pick the scoring system for the AutoML algorithm (Precision Recall AUC or Log Loss etc.)
Another shortcoming is that for someone who does indeed have machine learning background, the lack of advanced options is a bit frustrating. For example, I'd like to be able to pick the scoring system for the AutoML algorithm (Precision Recall AUC or Log Loss etc.)
What problems is the product solving and how is that benefiting you?
Prediction of which "contacts" are most likely to arrive at a desired outcome.
Recommendations to others considering the product:
AutoML is super powerful stuff. If you use Salesforce, you should almost certainly be trying this out. Just be aware that you need to learn a bit about ML to do your very best work, and support may be an issue. The fact that you can do one prediction for free is great.
salesforce review
What do you like best about the product?
you can modify activities, even when you put the status done
What do you dislike about the product?
sometimes it is not easy to navigate on the plataform. It is complicated to do some activities and register new opportunities
What problems is the product solving and how is that benefiting you?
register all the daily sales activities. We have the control of the pipeline
Practical, Universally Used, Easy to Learn
What do you like best about the product?
Salesforce CRM is very common in the pet insurance industry; many providers use it making training and skills transferrable from one provider to the next. I find it has a lot of uses for not only records management but communications internal and external, simple and easy claim processing, and internal Wikipedia.
What do you dislike about the product?
The only downside I see with this product is that it can easily overload information, and users, if not trained how to use the product, can find themselves in rabbit holes of information that do not pertain to them. There is little separation between specific roles vs company-wide details, as any user can access all information with a pretty similar/generic allowance.
What problems is the product solving and how is that benefiting you?
We have all information in one place from start to finish on a customer-facing front. It begins with the initial intake of a new pet parent, then we gather their information, document their communications, and subsequently wait for claims to be submitted. Every person on the team, regardless of role, can see the start to end process of a client profile and their specific details.
Recommendations to others considering the product:
Highly recommend if you need products for complete circle services, it permits users to see the point of sale, cancellations, claims, and process cases to work in a timely fashion.
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