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Best innovative and trusted customer management plaftom.
What do you like best about the product?
Salesforce CRM is best world's best leading platform for customer management. This platform reduces human efforts and helps with forecasting, and ultimately makes us more efficient as an organization. I love the simplicity of this platform because the user interface is immaculate. That is why it is effortless to use, and customization is essential in making this platform navigation flawless. The super cool dashboard has the best representation of data used by specific division-wise. Even I can quickly design my customized dashboard just using drag & drop. We can manage data in a very efficient way and can track the growth and sales of the company with the help of nice & cool generated reports.
Along with customization, integration and deployment are also very easy and seamless. I integrated "DocuSign eSignature" without any hiccup for digital signature needs and "Skype for Business" for collaboration across the team. My overall experience with this platform is cozy, and I am enjoying daily using this platform during work.
Along with customization, integration and deployment are also very easy and seamless. I integrated "DocuSign eSignature" without any hiccup for digital signature needs and "Skype for Business" for collaboration across the team. My overall experience with this platform is cozy, and I am enjoying daily using this platform during work.
What do you dislike about the product?
Rather than dislike, I would you say a minor issue which the Salesforce team should address. If we do customization a lot, then it takes time to refresh. Rest all good for me.
What problems is the product solving and how is that benefiting you?
Of course, this tool reduces our hectic effort. This tool simplifies keeping track of the sales lifecycle, follow-up process, CRM, marketing strategies, and much more which is not easily possible by human effort nowadays. Easy to work on the sales opportunities and keep a track of them through alerts. I can fetch the customised reports as well. The technical support and service have also been great when desiring a tutorial or need help with some of the more advanced features. The most likeable feature for me is the availability of this platform on almost all platforms without any limitations all platforms have the same set of features. Most of the time I use the iPad application and trust me, the UI of the iPad application is very neat and clean and of course handy as well because of the moderate screen size. The overall cost of this platform is also under budget because other CRM platforms in the market are too costly.
Recommendations to others considering the product:
Salesforce CRM is the best customer relationship management platform, and try it first, then you will realize.
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Not the biggest fan
What do you like best about the product?
When Salesforce is implemented correctly, it's not terrible. One aspect of it that I like is the customizability and granularity of it's interface. The reporting functionality is also pretty easy to use on a self-serve basis.
What do you dislike about the product?
It's often a pain to perform simple tasks. So many page views and clicks to enter basic information about calls and other types of interactions with prospects. It can take so long to do basic things that it feels like a productivity killer. The site also loads slowly (and I have a fiber connection at home), which adds to my frustration.
What problems is the product solving and how is that benefiting you?
We use Salesforce to track sales opportunities and touchpoints with prospects related to those opportunities. We have been able to use it as a single source of truth on where deals stand and the activities tied to those deals.
Recommendations to others considering the product:
Make sure you have a capable Salesforce Administrator who can effectively implement the solution in a way that makes it as efficient to use as possible.
Who knows your client in the same way as you do? Without a doubt, Salesforce CRM.
What do you like best about the product?
What I like most about this great tool is that all the information of each of your clients, the entire sales process is hosted in the cloud, you don't have to make large investments in purchasing storage equipment.
Additionally, Salesforce CRM helps you maintain loyal customers, it helps you preserve long-lasting relationships.
Additionally, Salesforce CRM helps you maintain loyal customers, it helps you preserve long-lasting relationships.
What do you dislike about the product?
When I started using your platform, it seemed very unintuitive to me, very confusing, however, you have tools that teach you how to manage each part of the platform.
What problems is the product solving and how is that benefiting you?
Maintaining a customer database only in a notebook is not very useful. Salesforce comes to solve not only the notebook issue but also provides many options for the business relationship with each customer to be very close, and it allows you to show the customer the genuine interest you have in them.
Recommendations to others considering the product:
I advise taking from the beginning the training tools for the use of Salesforce CRM, they are of great help for you to make the most of this great tool.
The Greatest Gaslight of the Decade
What do you like best about the product?
Integrates with email very well and so I never have to worry if a conversation is tracked. Also, it is pretty quick and responsive as an interface.
What do you dislike about the product?
Literally everything. It is clunky, hard to configure, inelegant, and does not integrate with any other system nearly as well as promised. Also WAAAAAY to expensive for what you get.
What problems is the product solving and how is that benefiting you?
Trying to keep track of all customer contacts and keep up with quotes. Hold salespeople accountable. Increase productivity.
Recommendations to others considering the product:
If you use Quickbooks DO NOT use Salesforce. It will be a waste of your time and you will never, ever be able to integrate the two systems.
If you are an enterprise level company who can afford a dedicated Salesforce administrator to help coordinate all the pieces you need, then you should consider it. The backend technology is superior to a lot of the other ones we have seen and can be customizable for what you are trying to achieve.
If you are an enterprise level company who can afford a dedicated Salesforce administrator to help coordinate all the pieces you need, then you should consider it. The backend technology is superior to a lot of the other ones we have seen and can be customizable for what you are trying to achieve.
Salesforce CRM for Marketing CX and Sales Collaboration
What do you like best about the product?
Provides a contact database that makes it easy for sales, customer success, and marketing along with other departments to easily access account and contact information, see activity from other departments with an account and contact, and easily collaborate on interactions with an account or contact.
What do you dislike about the product?
Within an account, contacts, and opportunity record there are multiple areas/fields Where you were asked the same information. It would be helpful to remove some of the duplications and keep only the information needed for each level of record rather than providing information over again.
What problems is the product solving and how is that benefiting you?
Makes it easy for multiple departments to easily look at Contact records and see activity from other team members and departments. Saves time so you don’t have to look in multiple places or talk to multiple people to understand the activity going on with an account.
The stock ticker is CRM for a reason
What do you like best about the product?
What I like best is the customizability of it.
What do you dislike about the product?
It is a very powerful platform but not very user friendly from a UI perspective
What problems is the product solving and how is that benefiting you?
SAles
Recommendations to others considering the product:
buy it
New Saleforce Admin and happy with all the available resources
What do you like best about the product?
We have a very knowledgeable, responsive, and available support team from the sales rep to the engineer to the specialists for other add-ons. I think Salesforce documentation and learning through the expansive Trailblazer community are best in class. The various apps that have been developed to help someone like me in a SME getting up and running are awesome too.
What do you dislike about the product?
Through acquisitions, Salesforce seems to becoming of such a monstrous size that I am somewhat concerned they could lose focus on their core CRM capabilities. For example, I've read that their CPQ tool can't compete with other vendors, causing the need to have additional vendors in the sales tech stack.
What problems is the product solving and how is that benefiting you?
Visibility to our sales pipeline for all departments across our organization, working with vendors to integrate their tools to improve sales intelligence as well as the proposal and contracting process.
Recommendations to others considering the product:
They are the best in class CRM and can be as simple or complex as you need to be to support your sales team and others in your company who need sales data.
Utilization and Commitment to Data Entry are required for Salesforce CRM
What do you like best about the product?
Allows for tracking and sharing and feedback information for sales and troubleshooting situations. Ticket creation is the biggest asset for a common reference to track a lifecycle of an opportunity or service issue for a customer's trouble. The ability to see my work tasks and opportunities at a glance is particularly useful.
What do you dislike about the product?
Often, the webscreen views are confusing and difficult to navigate without any training. The next button to push does not come naturally and there is an overload of information being shared on each screen. Trying to share information with other team members or change assignments can be tricky without proper authorizations and approvals in place.
What problems is the product solving and how is that benefiting you?
Problems being addressed are moving sales opportunities from concept to worthwhile to in-progress to offer a proposal and then to quoting and finally to purchase order. Each of these gating processes are accounted for and audit-able. Benefits realized is that teams from sales, pre-sales, project managers, and back-office personnel are able to rationalize communication and process to be in-sync with expectations and what next steps are to be taken.
Recommendations to others considering the product:
The user of Salesforce must be diligent to enter as much data into all fields as consistently as possible, or those downstream will be confused and not understand the information gathered or how to process it. This is especially important if deciding to use analytics as well.
Ease of use, ultimate customer success, marketing Tool is bad
What do you like best about the product?
Salesforce approach during rfp is best in class even not following the detailled tickbox approach, but business cases. Implementation super fast if close to standard.
Salesforce is great CRM but all others t are best of breed and not the best
Salesforce is great CRM but all others t are best of breed and not the best
What do you dislike about the product?
total cost are higher than others, rfp business case builder is tough when German regulator
What problems is the product solving and how is that benefiting you?
customer service, sales, contracting
Great CRM
What do you like best about the product?
Easy to use for all levels. Should you need to pull reports, very easy to customize what you need to get out of them. Other CRM's have been clunky compared to Salesforce so if I am in a position to recommend Salesforce to a company, I will always bring it up.
Dashboards are great, especially for a sales rep looking to track their progress throughout the year. You can see how much more you need to sell to get to quota, where you are at for the year and so on. I get everything I need out of the CRM, you just need to customize it they you need it to look.
Dashboards are great, especially for a sales rep looking to track their progress throughout the year. You can see how much more you need to sell to get to quota, where you are at for the year and so on. I get everything I need out of the CRM, you just need to customize it they you need it to look.
What do you dislike about the product?
There are a lot of features available. However, if you only need a few features, the tool is perfect. Should you have a problem, getting in touch with Salesforce can be challenging, but videos and blogs are out there to help.
What problems is the product solving and how is that benefiting you?
Being able to track reps' activity was one of the problems we had before moving to Salesforce. We can also pull in detailed reports to track our representative's progress throughout the year. We are also able to track leads/accounts better and see when the last activity was.
Recommendations to others considering the product:
Don't feel the need to use every feature available. Use the ones that will benefit you and your business. Should you run into trouble with anything, feel free to look for a blog or find a video out on the internet. There are so many Salesforce users out there that are willing to help others.
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