Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Probably the most comprehensive Sales and CRM platform
What do you like best about the product?
I like how it brings cross-functional teams together to achieve key business objectives in many areas such as lead generation, tracking new opportunities, retaining customers etc.
What do you dislike about the product?
The integration and administration seem rather complex for organisations with multiple m&a entities. The turnaround time for granting access and special privileges to specific functions and reports seems lengthy.
What problems is the product solving and how is that benefiting you?
Lack of visibility into the sales pipeline, Sales Cloud provides us with a complete view of our sales pipeline, including sales forecasts, sales stages, and deal amounts. This helps us better understand our sales performance and make data-driven decisions.
Salesforce Integration great for every need
What do you like best about the product?
Salesforce is very helpful when it comes to managing cases and families through the system. It also allows you to create graphs and sort data to what you are needing
What do you dislike about the product?
Some cases do not generate if not done properly. Also, the way we have our panels set up there is sometimes a delay with information populating .Also sometimes syncing can cause an issue
Pricing could be improved - My organization has about 300 or more employees and not all of us have access . I am sure this is related to how much access is for each person
Pricing could be improved - My organization has about 300 or more employees and not all of us have access . I am sure this is related to how much access is for each person
What problems is the product solving and how is that benefiting you?
Being able to keep record of contacts with customers as well as being able to submit tickets and responses to other colleagues within the organization about the account.
Salesforce is the most complete CRM solution
What do you like best about the product?
Salesforce offers the most comprehensive CRM package for organizations of all sizes. Once the knowledge has been acquired, managing the platform and customizing it to suit the individual needs of every organization. Modules exist for other functional units, such as Customer Success and Marketing, which make the end-to-end view of the customer possible. Onboarding administrators, and end users, the Trailhead learning platform provides a gamified, fun way to acquire knowledge for every role.
What do you dislike about the product?
The cost can be prohibitive for smaller organizations, and additional Modules can incur a significant price lift. Integration of some Modules feels more seamless than others. Probably a result of some past acquisitions.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud provides insight into the purchasing part of the customer journey. Coupled with Service Cloud, we can obtain a complete view into the pre-purchase, through the purchase, into the implementation phase.
Good product, but reporting is difficult
What do you like best about the product?
Everything is in one place. The dashboards are great in theory, and the reports are pretty easy to create if they're relatively standard. I like how it integrates with EVERYTHING.
What do you dislike about the product?
The reporting isn't great. Creating a top 10 list with filters should not be so hard. It should also not be required to do on a dashboard. I've used a lot of tools and SF reporting for anything beyond basics is difficult. Group Sums are so difficult. Need expert training for basic excel skills.
What problems is the product solving and how is that benefiting you?
SF is giving us insight into our performance, who we're supporting, how much rev. we're bringing in and giving us valuable insights to continue improving and adding efficiency.
Data management
What do you like best about the product?
Reminder,too much helpful and storing all details
When we call to the client that time setting remainder and marking opportunity and all it helps a lot ,
Thank you so much
When we call to the client that time setting remainder and marking opportunity and all it helps a lot ,
Thank you so much
What do you dislike about the product?
Nothing to say ,according to me everything is okay and as i am using it since one year ,so yet i did not find anything which is giving stree me
Nothing is there to say anything about this
Nothing is there to say anything about this
What problems is the product solving and how is that benefiting you?
To take follow up and to set the reminder that will be helpful and we will sales easily . and this is how it is going to helpful for me
Thank you so much for this
Thank you so much for this
Impeccable Tool
What do you like best about the product?
We use Salesforce in our organisation to track the achievements and have a overview of incentives scheme .There are n numbers of uses are there .Its very transparent and we can easily check the real time performances and we can easily achieve our goals .Salesforce plays a vital rol in terms of managing revenues and incentives .It motivates to achieve the expected target and fairness in the Evaluation. and we can also complete task as we are getting proper nptifications
What do you dislike about the product?
It slow downs sometimes .
Dasboard creates some severe problems sometimes
Dasboard creates some severe problems sometimes
What problems is the product solving and how is that benefiting you?
It helps to reduce the work load
it gives clear Visibility
It shows the proper data
it gives clear Visibility
It shows the proper data
FORCE OF SALESDORCE
What do you like best about the product?
The compatibility drives easy-to-reach leads polls and can give us details on every piece of information from past to present activities; it also helps in day-to-day tasks and makes lead management easier.
What do you dislike about the product?
The reminder setup could be more straightforward since it helps with the proper follow-ups
apart from this, they can make more convenience for the lead information data set
apart from this, they can make more convenience for the lead information data set
What problems is the product solving and how is that benefiting you?
The compatibility drives easy-to-reach leads polls and can give us details on every piece of information from past to present activities; it also helps in day-to-day tasks and makes lead management easier.
Extremely user-friendly and effortless
What do you like best about the product?
Salesforce Cloud keeps a tab on tracking activities and leads accounts in a concise manner that does not require opening multiple tabs to evaluate information while using the application
What do you dislike about the product?
I wish we don't get the HTML transcript while accidentally pressing the wrong key and that we also have better access to thoroughly monitor the date and time with proper comments on the page.
What problems is the product solving and how is that benefiting you?
Salesforce enables easy monitoring and tracking of activities on a lead account. Also, the notification for new tasks helps me keep track of my upcoming activities an hour prior. Moreover, access to the previous actions and comments also helps out.
Salesforce is lackluster
What do you like best about the product?
Reporting features appear to be strong. It is pretty customizable, but you better have an inhouse team who understands your needs and can help. People love it, and I am still on the fence.
What do you dislike about the product?
That there is no calling feature within Salesforce. The fact that this is not there for easy outreach for SDR teams is very surprising to me, given it's sophistication level. It appears that Salesforce is better for reporting and maintaining pipelines than cultivating leads or calling, which is a bummer. It's also challenging to even add your photo or email signature. I'm disappointed.
What problems is the product solving and how is that benefiting you?
It is solving our multiple CRM issue, as all teams are moving to Salesforce, however, it is taking a long time to set up for the various teams and how we need it to work for us.
Helpful for documenting communication with accounts
What do you like best about the product?
I like that it documents the emails that I sent to accounts. And it's helpful that the phone dial is connected to my Zoom account because it helps eliminate a little time since it starts to log a call for me.
What do you dislike about the product?
It would be nice if the integration between Salesforce and Zoom worked for text messages. As of now, I have to copy the text I send into a log a call for an account in Salesforce. It would be nice if it used the phone number to also start creating a log a call option or an option similar to it. It would also be nice if I didn't have to reconnect it to my Gmail account every morning (as in logging into Salesforce).
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud eliminates double entry for emails I send to accounts. It also helps when I log a call because Salesforce is also connected to my Zoom account, so I have fewer clicks to log a call.
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