Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce sales cloud oppertunity management
What do you like best about the product?
account management , oppertunity management and simplification of sales process are awesome.
What do you dislike about the product?
nothing as of now as current feature of sales cloud meet our business requirement .
What problems is the product solving and how is that benefiting you?
its simplifying the sales process and helping sales team to close the deal .
Sales Cloud is a bicycle for your Sales team.
What do you like best about the product?
Sakesforce Sales Cloud enables block building to create time saving data entries for a sales team to spend less time in spreadsheets and more time with customers
What do you dislike about the product?
Salesforce Sales Cloud can give the paralyzing feeling of not knowing where to start to make the most impact on the business. A great place to improve is to bring in a proper admin with Sales experience, work directly with Sales leadership, and provide a team with the basic tutorials on how to use leads, contacts, and opportunities.
What problems is the product solving and how is that benefiting you?
Salesforce, combined with call center automation tools, allow us to have excellent, custom call queues that are over 30% more efficient than our previous solution.
Enabling teams to truly harness the power of cloud tech for enablement
What do you like best about the product?
I love the versatility of data that can be stored on lead, contact and account records as well as opportunity tracking solutions that come with sales cloud. It's light years above competition in my eyes.
What do you dislike about the product?
I'd like to see more than one chat partnership. For example, if it could integrate more with Teams and Microsoft Office, it would be incredible. More native options for integration would be great.
What problems is the product solving and how is that benefiting you?
With a large global company, capturing and storing data is paramount. This is a major issue Sales Cloud solves as well as the ability to create tailored flows and automations.
Powerful Platform that can be customized as needed
What do you like best about the product?
As a product owner, I am able to work with eng quickly to implement our vision and deliver impact to the sales team. Sales cloud has good out of the box features to leverage but can also be customized easily
What do you dislike about the product?
We've struggled with pipeline management, although there are good existing features, customizing it to fit our needs is still a work in progress. Also there are often reporting features I'd like that don't exist. For example, being able to filter on summary level formulas
What problems is the product solving and how is that benefiting you?
helps us give visibility to multiple teams of our merchants lifecycle and keep track of any outgoing and incoming communication. We also integrate with our internal tools
Sales Cloud Review
What do you like best about the product?
The ability to organize revenue and possible engagement plans with certain partners and contacts allow for a large range of possibilities. These possibilities can go as far as your own imagination allows you to.
What do you dislike about the product?
My dislikes as a Salesforce Admin Is more around not knowing what tools I can use. This may be from an ever growing experience in my role. But it's sometimes hard to see what options are there for me in the sales cloud to make a process better.
What problems is the product solving and how is that benefiting you?
Information being kept in one place. Multiple roles and staff read one record but take away different layouts of Information.
Processes are also in place to allow for multiple paths to be automated for any next best action.
Processes are also in place to allow for multiple paths to be automated for any next best action.
Active SF user and fan
What do you like best about the product?
How easy the UI is and very straightforward. I've used SF for almost 5 years now and it's so simple and great for beginners.
What do you dislike about the product?
Cannot think of many faults. But perhaps permissions and certain access admins have and other users don't? I sometimes find it frustrating to not be able to create my own public campaigns or reports without having to ask someone else to help me.
What problems is the product solving and how is that benefiting you?
Keeping track of opportunities and leads and making sure we have all the data for future reference and KPIs
Powerful platform - wish we took fuller advantage of it!
What do you like best about the product?
The vast array of customization and configuration options, the availability of pre-baked solutions within the AppExchange, and SFDC'd commitment to continued innovation.
What do you dislike about the product?
The baseline UX is pretty clunky - newer CRM tools have indexed on minimalism and usability; would be fantastic to see something calibrated between the two. While there exists the ability to curate something more akin to the modern, usable UX and UI of other tools - given how flexibile Lightning is - the OOTB look-and-feel leaves something to be desired.
However, cognizant that configuration is being made more accessible than ever with the implement of new AI technologies!
However, cognizant that configuration is being made more accessible than ever with the implement of new AI technologies!
What problems is the product solving and how is that benefiting you?
Allows us to aggregate our sales and account management data into a centralized system of record. Used as a preliminary data store for customer data to pipe into our internal tech stack directly to facilitate onboarding, and ongoing 'semi-SOT' for customer hierarchies and performance data.
And scaled engagement. And Lead management. You know - the works.
And scaled engagement. And Lead management. You know - the works.
Keep up the good work!
What do you like best about the product?
There's always another facet to learn about and potentially implement as a part of our solution. The continuous innovation has both depth and accessibility for use across our org.
What do you dislike about the product?
It can feel like a huge undertaking to explore, demo, configure, implement, and educate internally on each additional feature or change to how we use sales cloud
What problems is the product solving and how is that benefiting you?
Sales cloud allows us to leverage real time data and communicate in a common language across the business. As a global company with a ton of different lines of business this flexibility is crucial
Great product
What do you like best about the product?
Helps us the growing our business with low code no code with quick delivery to market. The host is apps provided greatly benefit us with delivering business critical applications like ECI. SFDC also greatly HEOS with quick integrations with mulesoft helping us with connecting to various legacy systems.
What do you dislike about the product?
We have some issues with api limits that probably should be removed foe a large client like Uber.
What problems is the product solving and how is that benefiting you?
Sales productivity, engagement, forecasting and analytics
Efficient capability to decipher customer data and increase outreach.
What do you like best about the product?
I have used sales cloud in my past organization where I was not only able to use the sales cloud for tracking the conversations and reaching out new prospects but also drive better insights and requirements. But since tomorrow night in South American capability making follow up is always a breeze.
With sales cloud I saved a lot of time and gain efficiency to reach out to the right prospect at the right time. Generating reports is always snap 🫰
With sales cloud I saved a lot of time and gain efficiency to reach out to the right prospect at the right time. Generating reports is always snap 🫰
What do you dislike about the product?
I would like to see how we can utilize the generative AI and its tremendous potential to automate certain sales and follow-up workflows. Also this would allow us to improve the conversation with our customers better and focus.
What problems is the product solving and how is that benefiting you?
A single window to be able to efficiently manage customer transactions follow-ups and lead score and drive better sales efficiency across board.
You were able to generate quick and easy reports across globe for the sales and revenue projection
You were able to generate quick and easy reports across globe for the sales and revenue projection
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