Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales force cloud review
What do you like best about the product?
Everything is easy to use out of the box and has a lot of different features.
What do you dislike about the product?
It can be a little difficult implementing more complicated processes into the system without Salesforce experts.
What problems is the product solving and how is that benefiting you?
All of our data is accessible on one point.
Intuitive and streamlines with the rest of the business processes
What do you like best about the product?
The capability of automation and streamlining processes. You can customize the experience with point and click tools while all areas of the business can enjoy the data captured.
What do you dislike about the product?
Nothing really. Maybe the price. Or maybe that it is segregated from service and marketing. If you have all of your employees working in sales force why does it have to be segregated.
What problems is the product solving and how is that benefiting you?
Moving a deal to closed. Winning the customer and continuing that relationship with success and support.
Developer
What do you like best about the product?
Streamlined the sales processs. Made lousy day to day work standard.
What do you dislike about the product?
Not much so far. It needs a bit learning effort
What problems is the product solving and how is that benefiting you?
Streamline sales processes
Love using Salesforce!
What do you like best about the product?
The pipeline management. Makes my job more efficient. Helps our predicability of our deals to come in as a win!
What do you dislike about the product?
There is nothing I dislike in sales cloud
What problems is the product solving and how is that benefiting you?
Enabling users in a more efficient way to manage deals to a win
Sales cloud helps manage my org data
What do you like best about the product?
Multi channel access. Easy to customize
What do you dislike about the product?
Email file size limits too small. Email integration with outlook.
What problems is the product solving and how is that benefiting you?
Pre sales, post sales and operations. All in one application. Customer 350.
Durable platform that requires good data governance
What do you like best about the product?
It's an Amazingly customizable platform but it requires good data governance. It's critical that the sales people to use the tool without allowing them to edit the data
What do you dislike about the product?
The high learning curve and the need for a Salesforce architect to set it up. If there could be a simpler solution for smaller business this would help spur adoption.
What problems is the product solving and how is that benefiting you?
Helping us house our customer information in one spot. It is the system of record for this data and feeds the erp and reporting platforms
Sales Cloud is such a powerful tool
What do you like best about the product?
All information about our accounts is centralized and it allows us to customize objects pulling information from our ERP system for better reporting. Salesforce has helped us improve so many processes throughout different departments.
What do you dislike about the product?
The mobile app doesn't allow you to use all features as if you were on your computer, a lot of people on the field uses their cell phone and I think this is where the experience could improve.
What problems is the product solving and how is that benefiting you?
I'm tracking customer interaction and the sales team activities throughout our multiple centers, the combination of both is helping me service our customers better
Sales Cloud
What do you like best about the product?
Such a great integration to harmonize data and visualization of the CRM.
Transparency
Helps my team to be effective and productive
Seamless
Efficient
Better community
Transparency
Helps my team to be effective and productive
Seamless
Efficient
Better community
What do you dislike about the product?
I have no complaints when it comes to sales cloud.
Adoption of end users is slows.
More education and learning tools
Faster improvements
Page layouts and integration.
Adoption of end users is slows.
More education and learning tools
Faster improvements
Page layouts and integration.
What problems is the product solving and how is that benefiting you?
Opportunities
Maintain data integrity
One stop shop.
Easy adoption with sales teams.
Yes with sales and marketing teams
Faster responses and requests
Less dupes
Maintain data integrity
One stop shop.
Easy adoption with sales teams.
Yes with sales and marketing teams
Faster responses and requests
Less dupes
Sales Cloud at World Tour NYC
What do you like best about the product?
I have been to several world tours and dreamforce. This is the first experience I had where I feel so empowered by Salesforce solutions intended to help me as a current customer as opposed to upselling/cross selling. Activity 360 is very exciting and a possible game changer for my company where we struggle to consistently manage focused customer experiences across our sales team. I'm also excited about the potential for Sales Planning as quota management is a yearly point of pain and is outdated by the time we finalize. The ability to monitor progress throughout the year and consider customer behavior is another amazing feature I look forward to taking advantage of.
What do you dislike about the product?
My org really needs a breather to catch up with those features being sunset. It can be difficult to address tech debt and modernizing the user experience with newly emerging features at the same time. I am thankful for tool sets like flow migration and other support programs that support our efforts. Truly, this is a good problem to have but it's tough to be patient when you are managing an older org.
What problems is the product solving and how is that benefiting you?
Account, contact, and opportunity management. We also manage operational processes like account reassignments, manager approvals for different sales activities, and territory management
Customizable, but beware.
What do you like best about the product?
Salesforce is a wonderful tool to become the source of truth for any organization. Many out of the box processes reflect standard business processes... beyond that you're able to mold the platform to meet your needs.
What do you dislike about the product?
Because Salesforce is so customizable, it is easy to lose control over the platform - creating fields and processes that don't get umimplemented or become outdated. Managing the architecture is key to maintaining a healthy platform.
What problems is the product solving and how is that benefiting you?
The platform provides you with a single source of data - connected with other Salesforce products and integration, it's a wonderful tool to effectively do your work.
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