Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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The magic rolodex.
What do you like best about the product?
Salesforce Sales Cloud is a real game-changer for businesses. It helps you work smarter and efficiently, so you can focus on what you love: making your customers happy and growing your business.
What do you dislike about the product?
It requires the full unification and harmony of your technology and business processes. Without proper foresight and strategy, the implementation can be cost and time-intensive.
What problems is the product solving and how is that benefiting you?
Helping to build customer profiles to know more about the people that are connected to our brand.
Best in class CRM
What do you like best about the product?
The ability to create whatever you need with low code solutions. I appreciate the scalability, and ease of use
What do you dislike about the product?
It's a bit intimidating at first and the learning curve can be steep.
What problems is the product solving and how is that benefiting you?
We use Sales Cloud to manage the sales funnel for our marketing packages and ownership, all with custom apps.
IT SMART CONNECTED 360
What do you like best about the product?
All my leads and opportunities information in one place, in addition I am able to track them at any time and communicate with my team.
What do you dislike about the product?
At this point it's not possible to integrate it with WhatsApp to collaborate with the customers in the sales funnel.
What problems is the product solving and how is that benefiting you?
It's very helpful to have all the information that I need of all my customers and leads.
Salesforce Marketing Manager
What do you like best about the product?
The ability to interact with CDP and SFMC using the connector. I also enjoy the ease of use for activity logging for our sauces reps.
What do you dislike about the product?
Tasks and Queue requirements. Validation rules and limitations can be a bit tough to overcome.
What problems is the product solving and how is that benefiting you?
Sales Cloud allows us to distribute the marketing data from SFMC to the sauces reps via campaign records and activity logging.
Transformational to our organization
What do you like best about the product?
The ease of liberalization of our data and ability to automate many processes
What do you dislike about the product?
Not really a dislike, but once you start using the tool, it is easy to go down the rabbit hole of many ancillary products
What problems is the product solving and how is that benefiting you?
Deeper insights into our data and ability to identify new customer insights
Seamless business approach
What do you like best about the product?
We are so thrilled at the ease of use, and the ability to quickly retrieve and keep tabs on our customers. The platform is so malleable that we have customized pergectly to our needs
What do you dislike about the product?
Our users wish lightning was lightning quick. If it could be made a little faster, i honestly think adoption could be higher. We've even tried verious layouts and components to help speed up
What problems is the product solving and how is that benefiting you?
It's a major upgrade to our old CRM software that was clunky and not very concise.
It is so easy to use
What do you like best about the product?
It's easy to use and there are so many ways to make it work for your company
What do you dislike about the product?
The admin test are very hard and I don't know clearly who my rep is for support
What problems is the product solving and how is that benefiting you?
We are able to pull leads from multiple platforms into one place. We can also link multiple contacts and entities to one account, better streamlining.
Great platform!
What do you like best about the product?
It's easy to use for all levels of experience. The automation is next level. And, convince of one product is transformative. Competing products don't even come close.
What do you dislike about the product?
I have no downside to the actual product. It can get expensive. But, companies should understand the investment is worth it.
What problems is the product solving and how is that benefiting you?
Customer engagement.
Driving consistent behavior through technology
What do you like best about the product?
By far, the intuitive ease of use is the greatest selling point for Salesforce in general. This includes ease of user experience for our sales reps, the self service analytics and report options for managers and object configuration to enhance the sales and support of sales experience.
What do you dislike about the product?
Knowledge is used heavily in our service cloud environment. Add ons such as Enablement would ideally be less cost prohibitive
What problems is the product solving and how is that benefiting you?
Centralized data and sales processes. Our goal is to never have to leave Salesforce to perform your job.
Very flexible and can fit any business process
What do you like best about the product?
It's very customizable and can be controlled. Everything from permissions to restricting and requiring data.
What do you dislike about the product?
Cost is expensive, so it is an investment. Also, it can get complicated. So it's key to keep it under control.
What problems is the product solving and how is that benefiting you?
It is easier to have an admin do changes rather than full development.
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