Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful to scale for our business
What do you like best about the product?
We've leveraged lots of different clouds and I really appreciate the scale that sales cloud offers. We are excited to see how we can leverage sales GPT to leverage generative AI.
What do you dislike about the product?
Not much. Enforcement and discipline in using the system is the hardest obstacle for us to overcome. Ultimately getting the org to buy in that the tool is only as good as the data we put in is key.
What problems is the product solving and how is that benefiting you?
We leverage it as a CRM to help organize opportunities and get insights into our deal flow. We wa t to leverage it more to drive analytics on what type of customers to go after in the future and how to better serve existing customers.
Fueling the Pipeline
What do you like best about the product?
The intelligent scoring, next best actions, and data all in one place help my team and I fuel prospects and current customers into the right fit for them and at the best time for both of us. With clicks, I have all the data I need to make wise decisions.
What do you dislike about the product?
Not all features are available with the basic SKU purchase, but as you and your leadership get to know it better, you can add more to make it even better. It would be great if it was all included for ease.
What problems is the product solving and how is that benefiting you?
Metrics on performances were not way to gather until implementing Sales Cloud. Having desperate systems was an issue but now everyone can be transparent and share the data.
An opportunity to expand your creativeness in the sales world
What do you like best about the product?
You can create objects and automate everything your sales process involves. Makes the users more comfortable to use Salesforce and the customers receive this benefits
What do you dislike about the product?
I dislike the other clouds that are not as native as sales for example the marketing cloud
What problems is the product solving and how is that benefiting you?
Funnels cross selling and the lead capturing and conversion from
Digital leads
Digital leads
Good product but needs to be set up correctly
What do you like best about the product?
Visibility throughout the organization, good that it connects to other products... email automation, service cloud
What do you dislike about the product?
You need a lot of people to run it. If your organization doesn't do a good job during implementation that can really set you on the wrong track.
What problems is the product solving and how is that benefiting you?
Biggest issue is ROI on events. Showing opportunities tagged to campaigns has been great.
Single source of truth and a must-have for any business
What do you like best about the product?
Data being in cloud, security, reports and dashboards, amazing apps on the App Exchange, Automations and Flows.
What do you dislike about the product?
Sometimes it's way too hard for admins to extract simple data such as all custom fields created on an object with their API names aside using the Dev Console and receiving a non-friendly excel format
What problems is the product solving and how is that benefiting you?
Sales and Marketing orbs collaborating easily and ops ten being able to easily report on important KPIs and monitor progress
Can’t sell successfully without Salesforce
What do you like best about the product?
Sales Cloud allows us to understand and manage opportunities in the pipeline and give all stakeholders insight into the health of the business in a seamless, integrated way.
What do you dislike about the product?
Salesforce is an incredibly powerful tool but it's only as good as people's consistency in its use. This isn't a platform problem, but a people problem. It can be difficult to understand the difference between leads and prospects And the mechanisms for managing them for a new user
What problems is the product solving and how is that benefiting you?
With lead scoring and activity tracking it allows you to understand how likely it it s customer will convert
Flexible tool for sales efficiency
What do you like best about the product?
A central and flexible platform helps me and all of my colleagues remain focused on goal attainment and encourages us to take efficient actions to support our customers.
What do you dislike about the product?
Salesforce is a big and complex product. When it is poorly architected it can be challenging to use. When done propoerly it's magical!
What problems is the product solving and how is that benefiting you?
I have a clear view into my goal attainment, opportunities and prioritized next best actions.
Chief Solutions Officer
What do you like best about the product?
Sales Cloud provides our team with the essential infrastructure and tools we need to achieve success and generate strong pipeline results.
What do you dislike about the product?
The only thing I dislike is the inability to more natively pull multiple objects into report types.
What problems is the product solving and how is that benefiting you?
Managing and optimizing pipeline results.
Working as an admin for several years on salesforce cloud, it is an easy platform to use.
What do you like best about the product?
The best thing about sales cloud as you connect your opportunities to campaigns to see your return on investment for fundraisers or whatever you're selling.
What do you dislike about the product?
I don't really dislike anything about sales cloud. Although I wish it had a better relationship management like the nonprofit success pack.
What problems is the product solving and how is that benefiting you?
Working with sales cloud, and account engagement allows our marketing department to track return on investment
Sales Cloud is the tool you want to check on a daily basis if you are a sales agent
What do you like best about the product?
Reports, 360 view of my clients, the posibilita to créate Customer fields and objects
What do you dislike about the product?
I can't think of something right now. I'm learning and discovering its potencial every day.
What problems is the product solving and how is that benefiting you?
Know my Customer a better and plan strategies to get there attention. I also work with Pardot, so they are great together.
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