Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Our single source of truth
What do you like best about the product?
It really gives us a wholistic view of our customer. We are able to see all the campaigns they are in, what emails they have interacted with and bridges the gap between our customer service CRM and Marketing Cloud.
What do you dislike about the product?
Dealing with duplicate entries has been tough as there is no easy way to identify and fix when duplicates exist, sometimes the option to merge accounts comes up, but not always.
What problems is the product solving and how is that benefiting you?
It has bridges the gap between our customer service CRM system and our marketing cloud platform, allowing our customer service reps access to what marketing campaigns and materials customers are exposed to.
Powerful tool that has add-ons for everything
What do you like best about the product?
It's an incredibly powerful, customizable system that can enable sales to be more efficient t closing deals and adding activity, as long as opportunities are used and some sort of revenue can be attached.
What do you dislike about the product?
Making sure the system is properly optimized and new features are kept up on, as well as keeping internal sales folks properly trained on the system, can be quite a workload for the admin.
What problems is the product solving and how is that benefiting you?
Our inside team can track their sales activities easily and focus on who their most engaged partners are relatively easily. Reports are usually easy to pull as well once you know which one to use.
Salesforce helps us align our revenue teams
What do you like best about the product?
Sales cloud gives all our revenue teams a one-stop shop view of our customers and their interactions
What do you dislike about the product?
Nothing! It's a great platform to use for our teams
What problems is the product solving and how is that benefiting you?
Visibility and collaboration between our different teams like sales and marketing
Saleforce is a staple for sales
What do you like best about the product?
I have everything I need inside Salesforce. I can obtain pricing, addresses, special notes, Account Executives, Sales engineers, and contracts for specific projects within salesforce.
What do you dislike about the product?
Sometimes there is missing information, but that has more to do with the user making those changes and not salesforce itself. I would like a link to obtain the circuit ID.
What problems is the product solving and how is that benefiting you?
Honestly, I don't have any bad things to say about Salesforce. It has been a driving engine for our company.
Positive experience as a beginner in the application
What do you like best about the product?
The ease of use of the application especially for a new user. Flexibility to customize to personalized needs. Ability to integrate with other Salesforece products making it an application for both sales and marketing support.
What do you dislike about the product?
Still a fairly new user so My dislike list isn't very mature yet. Sometimes I am frustrated by the search and not being able to find what I am looking for when I need it.
What problems is the product solving and how is that benefiting you?
It's getting all our customer data on one single platform and see less Lu integrating with our marketing toolset for both lead qualification and personalized experiences.
Tool that can help your customers
What do you like best about the product?
Have used it for around 10 years now across different organizations and it can not only help you, your sales team but also your customers. It can help you create a unified client experience.
What do you dislike about the product?
The lack of a feature to automatically disciplining the data entered into it.
What problems is the product solving and how is that benefiting you?
Creating a unified customer experience.
Amazing platform
What do you like best about the product?
Sales force helped us to change experience for more than 27 million of our clients, increase de revenue of the company and made us more efficient than ever
What do you dislike about the product?
Sometimes features are developed too slow and we have more necessity to integrate data with another platforms like AWS and streaming of data...ales it's importante to improve the viewer of informarion
What problems is the product solving and how is that benefiting you?
Sales force are helping the company improve our experience with our clientes when help employees to organize de product path to conversion and measure the performance of it one
Unlocking Growth
What do you like best about the product?
Sales Cloud provides you the ability to track your customer data and manage your sales organization giving visability to leadership and unlocking a path to growth. Just purchasing sales cloud alone will not drive complete value. But when you integrate it with all other platforms like marketing cloud, data cloud and service cloud you can really transform your business. The tool in itself isn't where the value lies. Your tool is only going to be as good as the data that is put into it. Creating an accurate data model is the foundation to success across the salesforce platforms. Keep in mind that purchasing multiple clouds doesn't mean they automatically "talk" to each other. Many times there are complex integrations that have to happen for the clouds to work together. That can take a lot of work but once you have it done you really see the additional value with the multiple clouds working together.
What do you dislike about the product?
When you demo any product with salesforce they really make it look seamless and easy to use. In reality there usually is a lot of work that goes into standing up the product and making it easier to use. It's not Buy the product, turn it on and magically everything works. taking the time to create a foundational data model that works across all systems and departments is crucial for success in this platform.
What problems is the product solving and how is that benefiting you?
Sales cloud has enabled our leader ship to have his ability to pipeline and sales activity. It has provided additional layers of organization for our sales team to manage leads.
Salesforce Sales Cloud
What do you like best about the product?
The connection of all Salesforce products is a game changer for sales and marketing
What do you dislike about the product?
I do not have anything that I dislike about Sales Cloud
What problems is the product solving and how is that benefiting you?
It's helping with gathering our data in a single location as the source of truth. It is also helping us better understand our contacts and their engagement within our emails to help lead better next conversations.
Sales Cloud is essential to any sales business
What do you like best about the product?
Ease of customer management, analytics, and intuitive interface. Also, being a Salesforce product, you can count on endless customization options and AppExchange plugins to enhance your experience.
What do you dislike about the product?
Honestly probably the only downside to Sales Cloud, especially for smaller or leaner organizations, is the cost. It can be prohibitive if you are not doing high volumes of business.
What problems is the product solving and how is that benefiting you?
Sales Cloud is empowering our sales teams to connect with customers at the right time. It provides the tools and guidance needed to manage their lead pipelines effectively.
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