Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Exploring Salesforce Cloud
What do you like best about the product?
It's a way of working and easy to use. It's flexible and efficient. User-friendly and easy to use for external purposes and integration with external environments.
What do you dislike about the product?
On the surface, I would say the increased pricing and setup is a little bit complex and time-consuming as it requires lots of training for the user to learn it.
What problems is the product solving and how is that benefiting you?
The sales cloud is making communication easy with a short cycle. We can access social profiles where we can connect with contacts and provide a medium to the customer.
Immidiate accelaration for business!
What do you like best about the product?
Easy to manage. Simple to configure. Flexible enough to almost fit exact meets.
What do you dislike about the product?
However, sometimes it is required to reach out for external consultancy for mero flexibility in functionality. The common use case is round-robin for new leads.
What problems is the product solving and how is that benefiting you?
Tracking sales orders and seeing the impact of individual agents on closing opportunities. Activity tracking.
Empowering and Unleashing the Power of Sales Automation and Customer Engagement
What do you like best about the product?
One of the standout features of Salesforce Sales Cloud Suite is its comprehensive lead management system. It helps in efficiently capture, track, and nurture leads throughout the entire sales cycle. The suite's intuitive interface and advanced automation capabilities streamline processes, saving time and improving productivity. This empowers sales teams to focus on building meaningful customer relationships and driving revenue growth.
What do you dislike about the product?
One potential drawback or I can say setback of Salesforce Sales Cloud Suite is its pricing structure, which is relatively high another one I can say Sometimes it's bit difficult to connect Salesforce Sales Cloud Suite with other systems or applications. The process of setting up these connections can be complex and may require technical knowledge or help from Salesforce support
What problems is the product solving and how is that benefiting you?
It solves various sales-related challenges such as lead management, opportunity tracking, and sales process automation and some of the benefits are improved efficiency, streamlined workflows, enhanced customer engagement, and better visibility into sales activities, leading to increased productivity and revenue growth
CPQ, Advanced Approvals, Sales Cloud
What do you like best about the product?
Lead Conversions;
Sales processes;
CPQ Custom Script;
Line editor;
Sales processes;
CPQ Custom Script;
Line editor;
What do you dislike about the product?
It was difficult to figure out with CPQ package at the beginning;
What problems is the product solving and how is that benefiting you?
If we take Line Editor -> place where you can find needed information about quote/products; opportunity to modify displayed fields;
Best Customer Relationship Management Software
What do you like best about the product?
Salesforce is the one of the greatest and best customer relationship maagement software, it has a lot of usefull features and easy to use, in Salesforce you can integrate a lot of usefull features which is important to work with your customers.
What do you dislike about the product?
I think the price is too high for a small company. Also, it will be better if the UI will better to see and beautiful. Everything else is good
What problems is the product solving and how is that benefiting you?
We are a digital bank, and we are using Salesforce to manage our customers, their accounts and sales information. Salesforce is a useful and powerful application.
Salesforce Junior developer
What do you like best about the product?
The thing I love most about Sales Cloud, as well as about Salesforce, is the availability for everyone - from developer to end user. It brings everything you need in a few touches.
What do you dislike about the product?
The only thing I dislike is the amount of things that are connected between each other in "mysterious " ways, which might be annoying on Friday night
What problems is the product solving and how is that benefiting you?
It opens huge variety of possibilities in sales analytics, management and customisation for each business's needs.
Salesforce Sales Cloud from a Developer Side
What do you like best about the product?
As a developer who has worked with Salesforce Sales Cloud, I would like to provide an honest review :
Extensive Integration Options: Sales Cloud provides seamless integration capabilities, enabling developers to connect with various external systems and leverage data from multiple sources. The Salesforce REST and SOAP APIs, along with the Salesforce Connect feature, simplify integration tasks and enable the exchange of real-time information between Sales Cloud and other applications.
Continuous Innovation: Salesforce consistently releases new features and enhancements, ensuring that Sales Cloud stays up-to-date with the latest industry trends and customer demands.
Extensive Integration Options: Sales Cloud provides seamless integration capabilities, enabling developers to connect with various external systems and leverage data from multiple sources. The Salesforce REST and SOAP APIs, along with the Salesforce Connect feature, simplify integration tasks and enable the exchange of real-time information between Sales Cloud and other applications.
Continuous Innovation: Salesforce consistently releases new features and enhancements, ensuring that Sales Cloud stays up-to-date with the latest industry trends and customer demands.
What do you dislike about the product?
Complexity and learning curve - Salesforce Sales Cloud has a steep learning curve, especially for developers who are new to the platform.
The complex data model, extensive set of features, and multiple development options can initially be overwhelming. It may take time and effort to become proficient in navigating and utilizing the platform effectively. I was working with the junior developer so it took a long time for him to understand the process.
Limitations in customization - while Sales Cloud offers a wide range of customization capabilities, there are certain limitations imposed by the platform. Some developers may find it challenging to implement highly complex or unique customizations within the constraints of the declarative development approach. In such cases, resorting to Apex code development may be necessary, requiring additional time and expertise.
The complex data model, extensive set of features, and multiple development options can initially be overwhelming. It may take time and effort to become proficient in navigating and utilizing the platform effectively. I was working with the junior developer so it took a long time for him to understand the process.
Limitations in customization - while Sales Cloud offers a wide range of customization capabilities, there are certain limitations imposed by the platform. Some developers may find it challenging to implement highly complex or unique customizations within the constraints of the declarative development approach. In such cases, resorting to Apex code development may be necessary, requiring additional time and expertise.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves problems related to streamlining sales processes, improving data accuracy, enhancing collaboration, and providing comprehensive analytics. This benefits businesses by increasing sales efficiency, improving customer relationships, driving revenue growth, and enabling data-driven decision-making.
Salesforce's transformative impact on my business operations
What do you like best about the product?
As a user of Salesforce Sales Cloud, I can attest to the transformative impact it has had on my business operations. I deeply appreciate the platform's high level of customization that allows me to mold it according to my unique needs, which in turn optimizes my lead management, forecasting, and deal progression. Being cloud-based, it enables me to access data remotely and get real-time updates, which is indispensable in today's dynamic business world. What I also value about Sales Cloud is its capacity to integrate with a myriad of other software tools and Salesforce's own suite of solutions. This creates a unified, comprehensive ecosystem for all my business operations. On top of all that, Salesforce's outstanding customer support and commitment to constant innovation equip me with the advanced tools I need to stay ahead in the competitive business landscape.
What do you dislike about the product?
I've found that the high level of customization, though largely advantageous, adds to this complexity, often requiring a dedicated team or expertise for proper setup and maintenance. In terms of cost, I feel that Salesforce Sales Cloud can be quite pricey, particularly when incorporating advanced features and catering to larger teams, when compared to other CRM solutions in the market.
What problems is the product solving and how is that benefiting you?
Sales Forecasting: Predicting future sales can be difficult due to a multitude of variables. Salesforce Sales Cloud has sophisticated forecasting tools that help sales executives anticipate sales revenue, which can aid in setting realistic goals and making strategic decisions.
Customer Relationship Management: Managing customer relationships can be complex, especially when dealing with large amounts of customer data. Salesforce Sales Cloud consolidates customer information into a single, easily accessible platform. This helps executives understand customer needs, track interactions, and provide personalized service.
Team Collaboration and Communication: Sales teams often struggle with communication and collaboration, especially when working remotely or across different locations. Salesforce Sales Cloud provides a platform for seamless collaboration, allowing team members to share insights, collaborate on deals, and communicate more effectively.
Performance Tracking: Monitoring individual and team performance can be time-consuming. Salesforce Sales Cloud offers dashboards and reports that provide real-time insights into sales performance, allowing sales executives to identify areas of improvement and recognize high performers.
Customer Relationship Management: Managing customer relationships can be complex, especially when dealing with large amounts of customer data. Salesforce Sales Cloud consolidates customer information into a single, easily accessible platform. This helps executives understand customer needs, track interactions, and provide personalized service.
Team Collaboration and Communication: Sales teams often struggle with communication and collaboration, especially when working remotely or across different locations. Salesforce Sales Cloud provides a platform for seamless collaboration, allowing team members to share insights, collaborate on deals, and communicate more effectively.
Performance Tracking: Monitoring individual and team performance can be time-consuming. Salesforce Sales Cloud offers dashboards and reports that provide real-time insights into sales performance, allowing sales executives to identify areas of improvement and recognize high performers.
Salesforce Sales Cloud Review
What do you like best about the product?
User Experience, Performance, Fast processing, sufficient Storages
What do you dislike about the product?
Linked everything, not faced any issues while using it.
What problems is the product solving and how is that benefiting you?
Using for staffing the resources. Very well defined object and fields system with advance security settings.
Salesforce Cloud Review in Nutshell
What do you like best about the product?
Ease of learning with free trailhead courses. The product offerings are quite useful for most of the standard CRM needs. The custom configuration make it business-friendly.
What do you dislike about the product?
Some of the business needs are hard to configure that require development to implement. Also the pricing is also high for the standard CRM solutions, which limits small businesses to opt Salesforce.
What problems is the product solving and how is that benefiting you?
It helps in better management of sales team and prioritizing good leads. The sales person has all data available to interact with clients and the management has visibility over team's performance.
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