Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce Consultant
What do you like best about the product?
Click and drag Feature, great User interface, with great features that Automate Business process. More so, the continous improvement of the system is second to none.
What do you dislike about the product?
I can't think of any. Except that sometimes, people complain about the price of the license
What problems is the product solving and how is that benefiting you?
Salesforce optimise business processes by reducing or eliminating manual processes and then, with the power of AI, predict customer's behaviour.
Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud us a great platform. We use the product in our logistics customer service department. It gives great visibility of the customer journey with us. Allows clear and positive interation with the customers.
What do you dislike about the product?
There is still a lot to learn. This is not a negative but a view of how useful and positive the system can be to ensure it is fully utilised. The more you use the more options they are to improve the journey for the customer.
What problems is the product solving and how is that benefiting you?
Complete single view of the customer journey within the logistics department. Allows a clear view and will be enhanced in future to allow complaints and telephony to be connected.
Core CRM
What do you like best about the product?
Sales Cloud allows you to manage all your leads through to opportunity and completion on the Cloud. Great out of the box features with many ways to configure and enhanced. Best tool out there
What do you dislike about the product?
Nothing I can think of. As administrator, consultant and end user just a great tool
What problems is the product solving and how is that benefiting you?
End to end journey of leads through to opportunity and quote (and further) all in the cloud
Sales Cloud For Customer
What do you like best about the product?
Sales Cloud provides support to customer to sell their products effectively and smartly, through it customer can automate their task and it ease daily task and activity.
What do you dislike about the product?
It is provide convenient way to customer so it does not have any dislike except setup process is hard
What problems is the product solving and how is that benefiting you?
It provides customisable features which help in automation and provide flexibility and greater user experience. It is a tool which enhance productivity to customers.
Predictable pipeline with good data to act on
What do you like best about the product?
It gives the predictability and help us with the momentum.
What do you dislike about the product?
Reports and dashboard should be available more easily
What problems is the product solving and how is that benefiting you?
Giving us a view of our accounts, pipeline and revenue that makes it easier for us to manage the sales org
Amazing solution for all your Sales problems
What do you like best about the product?
Easy to use, excellent solution for managing leads and opportunities
What do you dislike about the product?
It can be really comprehensive and would require experts tk do the initial config
What problems is the product solving and how is that benefiting you?
Make the life easier for most of our customers. It's good to see happy customers
Supposed to be a 10!!
What do you like best about the product?
It's the best solution. It's given our customers an amazing journey. Allows customisability superior to any other CRM
It's allowed me to build a family in the eco system and a salary that allows me to build a family outside of the eco system
It's allowed me to build a family in the eco system and a salary that allows me to build a family outside of the eco system
What do you dislike about the product?
Everything is an added cost. Often in a board room meeting we are asked "can I do this in Salesforce" and the response is usually yes but with an added module ...
What problems is the product solving and how is that benefiting you?
Clear visibility of client management and revenue performance
Management of territory
Order forms
Invoicing
End to end customer success journey for renewals tied into our sales process
Management of territory
Order forms
Invoicing
End to end customer success journey for renewals tied into our sales process
Great tool
What do you like best about the product?
This is the future of sales, easy accessed data of your clients. Leads are easy to monitor and chase. And in general salesforce is awesome, with the new data cloud i think its the future of sales
What do you dislike about the product?
There is not much I can say here, so far it has been a very good experience. Obviously duplicated data is a contant struggle. But iverall its a great tool and i strongly recokmend to try it
What problems is the product solving and how is that benefiting you?
Helps me with sales journeys. I manage my sales leads, funnel efficiently. Keeps me orgonised, i love it. Stored data and is easy access. I dont know what else to add
Sales Cloud is awesome
What do you like best about the product?
Highly customisable with deep and wide integration with SaaS or natively developed applications. -Allows you to produce very detailed reports to track your own activity and history. Which can also be used by management to track team progress and activity.
What do you dislike about the product?
Pricing is considered to be on the higher end for smaller businesses. Because it's such a complicated platform, it can be difficult for end users to understand how to use it
What problems is the product solving and how is that benefiting you?
Salesforce has been useful in performing analysis of client contracts. It allows you to channel all the data of clients and potential clients in one place. This has helped increase business performance considerably.
Easy to use multi functional sales platform
What do you like best about the product?
Ease of managing objects and conversion from lead to opp. Integration possibilities. Sales cadences and Einstein. Ability to automate the sales process allowing for increased productivity.
Easily developed cadences which allow automation in processes..
Easily developed cadences which allow automation in processes..
What do you dislike about the product?
Easy ability to cleanse data. Hard to remove opportunities that are linked to live account and contact records. Skews the data for any analysis. May just be us though!
What problems is the product solving and how is that benefiting you?
Able to provide visibility of priorities of leads and opps. Sales flow for the prospect journey providing advisors with next best action suggestions. Increases revenue possibilities management visibility using reports and dashboards
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