Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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Would Recommend
What do you like best about the product?
Sales Cloud is a well-known product for a reason - it gives us what we need as a company to be successful and organized with our data. Happy with our decision to use this!
What do you dislike about the product?
The biggest upsides can be a downside as well - sometimes it is difficult to get things off the ground, but that is part of the product!
What problems is the product solving and how is that benefiting you?
Keeping us organized, giving us visibility into data and metrics, and enabling us to quickly deliver reports and data to senior leadership / investors. As an experienced user, it does what we need it to do .
Sales cloud fits our use case very well
What do you like best about the product?
- integration with our data tools (data warehouse)
- easy to use for mobile app
- easy to use without code
- easy to use for mobile app
- easy to use without code
What do you dislike about the product?
- some limitations on reporting (we have to have separate tools to manage that)
What problems is the product solving and how is that benefiting you?
Managing accounts and contacts and tracking effort for the sales reps out on the road
Best in Class customer service
What do you like best about the product?
Excellent lead and opportunity tracking warehouse
What do you dislike about the product?
App integration accross email platforms Outlook and Gmail
What problems is the product solving and how is that benefiting you?
It helps me to track customer opportunities by size of opportunity and timeline. It is also building a historical database of activity by lead and customer
Very useful, very powerful, very integrated but can get very expensive
What do you like best about the product?
Good platform for creating dashboards and reports for tracking sales funnel from prospect through to client. Dashboard capabilities are good enough for tracking multiple funnel stages, regions, etc.
What do you dislike about the product?
Linking data from various objects within the platform is not very straight-forward; support (client services) is often required when you want to do something more custom.
What problems is the product solving and how is that benefiting you?
SF Cloud helps us keep track of all sales and allows us to track product lines and services both individually and cumulatively. The dashboard capability enables a visual interpretation of where the organization is against goal at all times.
Easy to use and salesforce always provide trailheads that is very usefull
What do you like best about the product?
Easy to use, OOTB processes (flows, VR, lead covertion) , who can be customized very easy so sales team can do it
What do you dislike about the product?
nothing yet, just some technical improvements like mass profile update but its more related to all sfdc
What problems is the product solving and how is that benefiting you?
CRM basically, all our customers are in salesforce and we follow all the lead, opportunity, account, contact process, helping with reports all the data understanding
Salesforce Maps
What do you like best about the product?
Ease of access to customer accounts and their and their services compared to our old system
What do you dislike about the product?
Learning curve however that was due to our implementation
What problems is the product solving and how is that benefiting you?
We're still pretty new to the system so it's basic reporting information right now
Cadillac of CRMs
What do you like best about the product?
Sales Cloud is great because it is a system that is easy to navigate! It's great that you can accomplish something in several different spots in the system. Provides the ultimate flexibility. As an Admin, Salesforce continues to make my job easier by providing the tools for point and click development.
What do you dislike about the product?
New features rolled out for Salesforce sometimes can come with deep learning curves and sometimes not fully complete features. I can understand how difficult it would be to build for ever scenario that admins use it for since the system is so flexible.
What problems is the product solving and how is that benefiting you?
Transparency is a huge solution that Salesforce provides for us. Executive officers enjoy having dashboards that include the sales efforts our salepeople are completing. It's great to have a forecast of deals that are in process.
Salesforce can do anything, but you have to put in the work to get it there
What do you like best about the product?
It can grow with your company, it is an enterprise solution that is completely malleable to your industry. You can change your structure at any point and pivot in another direction.
What do you dislike about the product?
You have to put in the work, they give you the basics and you have to tailor it to your company's software. You should have an Admin in-house to keep it growing!
What problems is the product solving and how is that benefiting you?
It runs our entire company and what we can not leverage, we add additional apps to connect to SF to make sure it gives us everything. It is the center of it all!
Sales cloud has transformed our business in ways we didn’t know we needed.
What do you like best about the product?
Sales cloud has transformed the way in which we manage all sales reps in our face to face channels. We have a robust 360 view of the customer and our sales teams are well prepared at the customers prem based on the information we are able to provide them but also so that they can keep themselves organized. I like that the platform is well designed and easily customizable using clicks vs code.
What do you dislike about the product?
There really isn't much that I dislike like. If I had to choose something it would be the field limits on the task/activities object as we have on many occasion needed to make decisions on which fields to remove to open up the ability to create a new custom field.
What problems is the product solving and how is that benefiting you?
Sales cloud has given us the ability to easily understand what all sales reps are spending their time on in field. It's enabled the sales reps to sell more as a result of their knowledge of their accounts and reduced their manual workload through process automation and screen flows.
Salesforce Sales Cloud - Best CRM for any Organisation Size
What do you like best about the product?
Salesforce Sales Cloud has been the backbone of our organisation. We have been using salesforce for storing customer data, running automation using flows, web to lead, customisations using APEX and every possible feature that helps us running business.
What do you dislike about the product?
I would say the License cost for per user is higher if its lowered than even smaller organizations can also adopt. Even we want to expand but the cost is too much.
What problems is the product solving and how is that benefiting you?
Salesforce is a integral part of my routine. I am certified in Salesforce and it has helped our organisation in tracking leads, opportunities , accounts, contacts and alot more. I cant even imagine my organisation function without Sales Cloud.
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