Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce is AMAZING!
What do you like best about the product?
Having had the opportunity to work with Salesforce Cloud, I can confidently say that it offers a wide range of features and benefits that make it a top choice for businesses of all sizes.
One of the standout features of Salesforce Cloud is its scalability. Whether you're a small startup or a large enterprise, the platform can be tailored to meet your specific needs. The ability to customize the platform with various add-ons, apps, and integrations makes it incredibly flexible, ensuring that it can adapt as your business grows and evolves.
The user interface is intuitive and user-friendly, making it easy for both beginners and experienced users to navigate. The dashboards and reporting tools provide valuable insights into your sales and marketing efforts, helping you make data-driven decisions. The automation capabilities within Salesforce Cloud also streamline repetitive tasks, allowing your team to focus on more strategic activities.
One of the standout features of Salesforce Cloud is its scalability. Whether you're a small startup or a large enterprise, the platform can be tailored to meet your specific needs. The ability to customize the platform with various add-ons, apps, and integrations makes it incredibly flexible, ensuring that it can adapt as your business grows and evolves.
The user interface is intuitive and user-friendly, making it easy for both beginners and experienced users to navigate. The dashboards and reporting tools provide valuable insights into your sales and marketing efforts, helping you make data-driven decisions. The automation capabilities within Salesforce Cloud also streamline repetitive tasks, allowing your team to focus on more strategic activities.
What do you dislike about the product?
Storing large amounts of data in Salesforce can incur additional costs. Organizations need to manage their data carefully to avoid unexpected charges.
Salesforce can generate a high volume of email notifications, alerts, and updates. Managing and customizing these notifications to avoid information overload can be time-consuming.
While Salesforce has a vast ecosystem of integrations, setting up and managing these integrations can be challenging. Ensuring seamless data flow between Salesforce and other systems may require technical expertise.
It's important to note that many of these dislikes can be mitigated with proper planning, training, and the right expertise.
Salesforce can generate a high volume of email notifications, alerts, and updates. Managing and customizing these notifications to avoid information overload can be time-consuming.
While Salesforce has a vast ecosystem of integrations, setting up and managing these integrations can be challenging. Ensuring seamless data flow between Salesforce and other systems may require technical expertise.
It's important to note that many of these dislikes can be mitigated with proper planning, training, and the right expertise.
What problems is the product solving and how is that benefiting you?
Salesforce allows you to maintain a comprehensive database of my customers, including contact information, payment terms, credit limits, and historical transaction data. This information can be crucial for managing accounts receivables effectively.
The automation capabilities can streamline AR processes. For example, you can set up automated reminders for invoice due dates, send payment confirmation emails, and trigger follow-up actions when payments are overdue.
The automation capabilities can streamline AR processes. For example, you can set up automated reminders for invoice due dates, send payment confirmation emails, and trigger follow-up actions when payments are overdue.
Salesforce Sales Cloud Experience
What do you like best about the product?
Intuitive, Ease of Use, You can access it anywhere anytime with good internet connection, Highly customizable, I can easily get all customer information related to cases, leads and reports.
What do you dislike about the product?
I have to update information all the time, unable to detect duplicate records, lots of fields and tabs to select.
What problems is the product solving and how is that benefiting you?
It helps me to efficiently communicate with prospects and it helps me to easily check on client information
Indeed helpful in the Sales process from prospecting to order fulfillment up to billing process
What do you like best about the product?
User friendly, end to end platfrom in the sales process
What do you dislike about the product?
technical issues which is very rare and can be resolved easily
What problems is the product solving and how is that benefiting you?
Very useful as you can find tips and spill that you can use when you are presenting to the customers.
Salesforce Clound Application
What do you like best about the product?
if the user become the primary id, if they approched for different product it will be foreign Id so i can manage the same user according the needs, and the lead ownership will be with one person instead multiple people calling to the same customer
What do you dislike about the product?
its not very lookrative when given to the client portal access, and taking more time to load if the data cross morethan 1 lakh, that has to be optimized and payment tracking needed little more effiency
What problems is the product solving and how is that benefiting you?
to track the vendor who is giving how many leads and what is their conversion percentage vs. who shared the lead first and who converted that lead among the vendors
The most flexible CRM period.
What do you like best about the product?
- Supremely flexible and scalable- In all of my years using and implementing CRMs for clients ranging from SMBs to Enterprise level, Sales Cloud has been the solution of choice when I've helped clients select a new CRM. I've never encountered any issues with scaling Sales Cloud solutions to meet growing client needs.
What do you dislike about the product?
- Deep product knowledge required to get the most out of the platform- Sales Cloud is incredibly powerful, flexible and easy to use/navigate. However in order to get the very most out of the platform, a well-trained admin and developer resource are recommended (whether hired internally or hired from a partner).
What problems is the product solving and how is that benefiting you?
- Lead Assignment: Deduplicating and assigning out Leads efficiently to Sales team
- Sales Reporting- Tracking Sales' management of Leads and Opportunities for the business
- Sales Productivity: Leveraging Sales Dialer, Email integrations apps (SF Inbox etc, Einstein Activity Capture), Messaging for Web etc. to boost team effectiveness
- Sales Reporting- Tracking Sales' management of Leads and Opportunities for the business
- Sales Productivity: Leveraging Sales Dialer, Email integrations apps (SF Inbox etc, Einstein Activity Capture), Messaging for Web etc. to boost team effectiveness
Feedback on Sales Force
What do you like best about the product?
Easy of use. Loads the data quick never got any latency.
What do you dislike about the product?
Sometimes it has latency issue on somedays
What problems is the product solving and how is that benefiting you?
Multiple people can use sales force and at the same time multiple customers queries are solved
Salesforce Sales Cloud Review
What do you like best about the product?
What I like about Salesforce is that it is user-friendly, I can easily monitor the opportunities of my reps and at the same time, integrate with different applications such as Zoominfo, Salesloft, and even Gong. I also like the reporting features where I can easily generate reports to see the insights of the sales performance.
What do you dislike about the product?
Salesforce Sales Cloud can be complex, especially for new users. The extensive customization options and feature set may require significant training and onboarding. Also, it is kind of difficult to customize if you do not have permission or if can your access is only limited and not a developer access.
What problems is the product solving and how is that benefiting you?
Opportunity Management and Reports - The reps can easily manage their opportunities with the use of the reports being generated. With a quick view of all of their opportunities, they would have a glimpse of what do they have to prioritize.
How salesforce is helping business
What do you like best about the product?
Salesforce is really helpful in geberating report and having a visual and track your clients
What do you dislike about the product?
sometimes salesforce is hard to integrate with other software
What problems is the product solving and how is that benefiting you?
clients updates
Awesome CRM
What do you like best about the product?
Easy to navigate! Very user friendly! Do recommend!
What do you dislike about the product?
Can't store pictures connected to our projects.
What problems is the product solving and how is that benefiting you?
It's a mobile file cabinet.
Support Has Been Awful
What do you like best about the product?
Seems like it could be a pretty good system to keep track of our accounts, contacts, and touchpoints.
What do you dislike about the product?
I've tried to be a low maintenance customer, but I keep running into issues that are beyond the scope of help docs. For instance, the account manager that set up our account set it up incorrectly as a trial (even though we are being billed). So after 30 days of use, we are locked out of our account. Simple fix, right? Wrong. After getting the runaround for a few days, we finally got a support ticket filed. It will be fixed soon, right? Wrong. We are on 2 weeks now being locked out of our account that we are paying for, and nobody at Salesforce seems to care. I'm emailing daily to just hope we can resume service, but I'm just given the same brief and unhelpful responses every day.
If you are a small customer, good luck getting help from a human to fix anything in your account.
If you are a small customer, good luck getting help from a human to fix anything in your account.
What problems is the product solving and how is that benefiting you?
Just keeping track of our prospects and our touchpoints with them.
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