Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Excellent tool for CRM+ and Sales
What do you like best about the product?
The ease of use in both configuration and the end user experience is unmatched.
What do you dislike about the product?
The cost is an obvious factor but when you look at the overall benefits it pays off in the end.
What problems is the product solving and how is that benefiting you?
We are using Salesforce Sales Cloud to manage a major merger within our organization as well as generate new business from existing clients. This has allowed our performance to increase.
Sales Cloud Empowers both Salespeople and Marketers
What do you like best about the product?
It's easy to implement and configure. With the addition of a few customizations and flows, the UI/UX is great!
What do you dislike about the product?
I don't like that you can't make dependent text fields from a picklist. If I have a loss reason picklist on Opportunity, I want to force more detail to pop up in the same closed lost modal without code.
What problems is the product solving and how is that benefiting you?
Onboarding new sales people is super easy with the guidance for success helping users along in their tasks and required fields. Task assignment and automation help those users stay on top of their work and reports help them validate their inputs.
Sales Cloud and beyond
What do you like best about the product?
I love how intuitive it is to use, straight "out of the box".
It's flexible and easy to get started on. The pipeline management makes it stand above the competitors.
It's flexible and easy to get started on. The pipeline management makes it stand above the competitors.
What do you dislike about the product?
Reporting and dashboards are fine, but leave a lot to be desired compared to Tableau. Better integration of CRM Analytics would improve this greatly. Additionally, better report management and organization.
What problems is the product solving and how is that benefiting you?
It helps us to be streamline our processes greatly and we've seen a significant time savings for our sales members. More productivity means more sales, which is to say that Sales Cloud doesn't get in your way!
Sales Cloud has changed our Business
What do you like best about the product?
Before Sales Cloud it was like the Wild West. Every Rep was doing what they wanted, when they wanted and however they wanted. Once Sales Cloud was adopted we were able to put in scalable processes and the guard rails necessary to get real consistent results.
What do you dislike about the product?
I don't think there are many things about Sales cloud that I don't like but we did struggle with adoption. When users struggle with the UI or process it does take a little bit for adoption to really take hold.
What problems is the product solving and how is that benefiting you?
Solid repeatable Sales Processes. All reps doing the same thing every time helps us to make our reps more productive, this making our company more profitable. It's a win-win
Salescloud helps us keep track of our customers
What do you like best about the product?
Salescloud had been the best investment we've made to keep track of our accounts and customers!
What do you dislike about the product?
Lots of ways to do similar things. Can get very confusing
What problems is the product solving and how is that benefiting you?
Keeping better records of our sales processes and ROI's
Salesforce Admin
What do you like best about the product?
Quick adoption to connect data for our customers.
What do you dislike about the product?
Endless possibilities make my job both exciting but never stable.
What problems is the product solving and how is that benefiting you?
Real time data and connected information for all users.
Sales cloud increases the productivity sales rep to materialize opportunities
What do you like best about the product?
Sales pipeline, opportunity management, Account Teams, Sales reports and Dashboards, Account teams splitting revenue. Drives sales and provide 360 view of customer.
What do you dislike about the product?
Sales cloud does not provides analytical abilities to track the trend of the customer. Integration with AI we can capture more behavior of the customer. Data of the customer that comes from different sources can not be combined like how we have in Data cloud.
What problems is the product solving and how is that benefiting you?
Lead score and opportunity pipelines helps the sales rep to talk to the customer in more productive way. Campaigns that we run to promote the products. These campaigns tells us how much revenue was spent and generated and which product and where the leads are coming more from.
Fantastic platform!
What do you like best about the product?
Sales Cloud streamlines the entire sales process. Configured even close to properly, you can guide the sales team through their processes with a ton of automation and ability to only show what needs to be shown for those profiles.
What do you dislike about the product?
Some of the features take some getting used to and require quite a bit of training, so a sizable admin team is required depending on size of company.
What problems is the product solving and how is that benefiting you?
The sales team doesn't need to wade through a bunch of technical jargon or deal with spreadsheets to do their job. This is solved with Sales Cloud.
Long time Salesforce user
What do you like best about the product?
Ease of use and customization. User experience and user knowledge.
What do you dislike about the product?
Nothing really. I have no dislikes. No issues.
What problems is the product solving and how is that benefiting you?
Sales, customer success management , support.
The number one crm.
What do you like best about the product?
It's flexibility, modularity, and the constant update to keep up with the time.
What do you dislike about the product?
Can be a bit confusing sometime with lightning record page and page layout.
What problems is the product solving and how is that benefiting you?
Have most of what a customer would want, therefore requiring only a bit more customization.
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