Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Number one integrated CRM platform
What do you like best about the product?
The integrated CRM platform. The flexibility and escalability.
What do you dislike about the product?
Admin side to configure and personalice is for experts
What problems is the product solving and how is that benefiting you?
360 view of the customer to manage comercial proceses
Highly recommend
What do you like best about the product?
Very easy to configure with clicks, not code! Allows you to make the data architecture as simple or as complex as you need.
What do you dislike about the product?
Really nothing! The only potential negative is that the architecture opportunities are endless, so the process and structure must be well-managed.
What problems is the product solving and how is that benefiting you?
Seamless customer data management
The Definitive Sales Tool
What do you like best about the product?
Ease of use, flexibility to configure/customize, and addition of new feature/updates
What do you dislike about the product?
Costs for liscenses and support and difficult to find the correct information about the product with so many sources aviaalaible online
What problems is the product solving and how is that benefiting you?
Solves the issue of disparate data and sources and provides a single source of truth about our customers and sales process
Easy to Use
What do you like best about the product?
Setting up the process of creating the leads and converting them into accounts is a very easy and intuitive experience
What do you dislike about the product?
It could be little more intuitive in using Omni channels and using 3rd party CTI
What problems is the product solving and how is that benefiting you?
It solves the usage of creating accounts and making sure the agents are interacting with the right customers.
Good lead management and opportunity pipeline insight
What do you like best about the product?
UI , easy customisation capabilities, reports a and dashboard capabilities
Getting a customer 360 degree view and meet customers need either by configuration or customisation.
Getting a customer 360 degree view and meet customers need either by configuration or customisation.
What do you dislike about the product?
Not as such , improvement in forecasting , intoductinf more artificial features.
Not as such , improvement in forecasting , intoductinf more artificial features.
Not as such , improvement in forecasting , intoductinf more artificial features.
What problems is the product solving and how is that benefiting you?
Lead capturing, converting to opportunities and generating a customer 360 degree view.
Lead capturing, converting to opportunities and generating a customer 360 degree view.
Lead capturing, converting to opportunities and generating a customer 360 degree view.
Long time sales cloud user
What do you like best about the product?
The core sales cloud data model and out of the box features allow for a clear and intuitive user experience.
What do you dislike about the product?
Once you start customizing the platform the functionality requires many clicks. For example, when screen flows are created to capture files the user must click Next before it is uploaded. Before dynamic layouts we had to use custom actions to create sections and you can't update multiple sections at once.
What problems is the product solving and how is that benefiting you?
Being the core unifying source of truth for our global sales org
Sales Cloud is a game changer!
What do you like best about the product?
Sales Cloud gives us the ability to seamlessly manage our open deals and track productivity! It also allows us to keep better track of our business as a whole!
What do you dislike about the product?
I would not change anything about it! We use it everyday!
What problems is the product solving and how is that benefiting you?
Ability to track our open opportunities!
Easy data management and visibility
What do you like best about the product?
A lot of easy ways to build and customize the workspace.
What do you dislike about the product?
Unable to customize the UX designs and some features.
What problems is the product solving and how is that benefiting you?
Manage opportunities and track activities. It is easy to check the histories and contact the previous opportunities after some time has passed.
Best crm platform
What do you like best about the product?
Easy to implement and scale. Easy to empower users with day to day activities
What do you dislike about the product?
The Large data model that comes within makes it confusing for maintaining org
What problems is the product solving and how is that benefiting you?
Reporting
AmaIng
What do you like best about the product?
It’s an all-in-one CRM solution that supercharges your sales processes. The interface is intuitive, automation tools are game-changers, and the customizable dashboards give you invaluable insights. Integration with other Salesforce products is a big plus.
What do you dislike about the product?
While Salesforce Sales Cloud is a powerful CRM, the pricing can be a challenge for smaller businesses. Additionally, the learning curve might be steep for some users, and it can take time to fully harness its capabilities.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud: Streamlines sales, improves customer relationships, and empowers data-driven decisions. Scalable, fosters collaboration, and offers mobile access. Integrates easily
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