Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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Always coming out with new invention
What do you like best about the product?
Mobility - sales rep can access their client records on the go, create appointments or activities on the go, this gives flexibility for our sales rep.
Salesforce regularly updates and enhances its features, this will allow admin/ consultant to learn latest functionality
Salesforce regularly updates and enhances its features, this will allow admin/ consultant to learn latest functionality
What do you dislike about the product?
Too expensive. After our customisation using full calendar that Salesforce had recommend us, but my users have reported performance issues in loading the customise full calendar
What problems is the product solving and how is that benefiting you?
Helping my sales keep track of their appointments with their client, planning their sales goal and objectives for each client. User adoption had increase.
Every thing in one place
What do you like best about the product?
All the data you need for the sale is capturedalltogether to help you decide the best approach to sell.
Easy to manage and process with the help of notifications and best practices
Easy to manage and process with the help of notifications and best practices
What do you dislike about the product?
Can be tricky when you are working with multiple systems and integrations.
If you are working on multiple product lines without cpq, it's difficult to collect all the data you needfrom other system and creating automation to establish a full managed process throughout the pipeline
If you are working on multiple product lines without cpq, it's difficult to collect all the data you needfrom other system and creating automation to establish a full managed process throughout the pipeline
What problems is the product solving and how is that benefiting you?
Easy to create automations and suggest approaches tips on sales progress. Easy to conect with the sales teams. Easy to show all the data you need in one single shot
If you don’t have Salescloud you’re missing out
What do you like best about the product?
Sales Cloud allows me to set my processes the way I want them and in a low code manner update and make changes to help my users.
What do you dislike about the product?
It takes time to learn but there are plenty of resources to help you overcome this.
What problems is the product solving and how is that benefiting you?
It is the basis of all planning
It exceeds my expectations with every use cases. Flows, metrics. Dashboard
What do you like best about the product?
Prospect management and contact life cycle. Understanding the sales pipeline, forecast.
What do you dislike about the product?
More KPi related dashboard should be available OOB
What problems is the product solving and how is that benefiting you?
Evaluating prospects, following customer life cycle. Maintains healthy opportunity, sales pipeline
Salesforce Cloud review
What do you like best about the product?
The UI is intuitive and simple.
Powerful yet simple flows
Ease of use for majority of users
All info on the cloud
Powerful yet simple flows
Ease of use for majority of users
All info on the cloud
What do you dislike about the product?
Not sales cloud issue but we customized too much that complicates things
What problems is the product solving and how is that benefiting you?
Finally a single sourced place to gather and have visibility to all customer data and information that is also fueling our marketing team with data analytics they never had before.
So much more than a CRM
What do you like best about the product?
The customization is what makes Sales Cloud better than its competitors. All you need is the will and the skill and you can do amazing things.
What do you dislike about the product?
The price and if you want to do the really amazing stuff you need people with the right skills which can be pricy.
What problems is the product solving and how is that benefiting you?
Everyone needs a CRM, but Sales Cloud is a CRM that can be adapted to every business.
Can do amazing things and make your customers lives easier
What do you like best about the product?
Easy to use and can be customised for different user levels. You can create pages suitable for your team and make customer relationship management easier.
What do you dislike about the product?
Nothing so far, it seems to tick all the boxes:
What problems is the product solving and how is that benefiting you?
streamlined all our customers interaction. Help us track and set KPIs for the team. Before sales cloud we didn't know how long a chat or call or an ongoing case takes.
Driving Client Relationships with Data
What do you like best about the product?
Sales Cloud has been critical to our teams, not only for managing opportunities, but also using the data from renewals, product utilization, and business metrics for our B2B clients to build long lasting client relationships.
What do you dislike about the product?
Needs better dynamic workflows through sales stages, but this may be solved with flow builder
What problems is the product solving and how is that benefiting you?
Opportunity data lifecycle feeding core billing and dunning processes managed extenall
Sales cloud rules
What do you like best about the product?
I like the no code aspect of sales cloud. We try to keep solutions to as little dev work/code as possible. That code (in our experience) tends to break and need consistent assessment and fixing. Out of the box solutions help keep our Dev team focused on the bigger projects at hand.
What do you dislike about the product?
We have a large number of users and there are new features always coming for specific users or use cases. It gets costly to have premium features for all the users. When we have an issue or process we're trying to solve, it gets salesy pretty quick because that the solution is always the next price tier away.
What problems is the product solving and how is that benefiting you?
Salesforce is the center hub for linking together all the tools from different segments of the business. Sales, Service, Engineering, Marketing, Product Management, Security, Compliance, all in the same place for easy visibility to all stakeholders. Salesforce makes reporting easy for all users who may look at the business from different angles and who may want to leverage different types of data.
Efficient, effective, energized
What do you like best about the product?
Sales Cloud automates the tedious tasks that bottleneck productivity and gives its users the power to be more proactive with customers, allowing for better lead management, opportunity conversion, and customer engagement.
What do you dislike about the product?
Sales Cloud still is behind in terms of adoption as many companies still don't fully understand the benefits.
What problems is the product solving and how is that benefiting you?
Customer engagement and data visibility
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