Agentforce Sales
Salesforce, Inc.External reviews
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Sales Cloud
What do you like best about the product?
It has transformed how we do student recruitment using Sales Engagement to drive our Recruiters daily work.
What do you dislike about the product?
Opportunities can't exist with Leads. So it makes it difficult to track the progression of a prospective customer to a Contact.
What problems is the product solving and how is that benefiting you?
Allowing our enterprise to see visibility into cross department data. It is bringing all our prospective student data into one place.
Customizable to Build Anything
What do you like best about the product?
Sales cloud is so customizable for any of your sales needs. Flexible, easy to use and automate all of your sales actions and next steps.
What do you dislike about the product?
I'd like to be able to group by more groupings in reports
What problems is the product solving and how is that benefiting you?
Solving pipeline visibility and actions to take to close business.
Many capabilities
What do you like best about the product?
What I like best about Salesforce Sales Cloud is the capability to optimize the experience to fit the needs of your organization. You have a solution that can not only fit to your sales mold but also measure it too.
What do you dislike about the product?
What is least helpful about Salesforce Sales Cloud is it's complexity. While there are so, so many capabilities, that also means there is a million plus ones to do something like a simple automation. It also calls for many considerations and can be a bit overwhelming, but there's lots of room to learn!
What problems is the product solving and how is that benefiting you?
It's tracking a lot of our sales progress and pipeline. It's benefitting me because there's a lot of data to learn from and a lot of ways to engage with customers through their data.
Salesforce Sales Cloud Insights
What do you like best about the product?
Sales Cloud is one of the best platform available in the market to digitalize sales process. Its simple, easy to understand and use not just for the end-users but also for the developers.
What do you dislike about the product?
Although its one of the best product of Salesforce, it still offers pretty much the same features in the standard package as it was offering few years back. Salesforce have done exception work on improving flows, but its lacking on UI improvements. I think salesforce should give more power to admins/developers to customize UI (pagelayout, highlighting field labels, color-coding, etc.) and branding of the platform.
What problems is the product solving and how is that benefiting you?
"Helps to stream the sales process and brought pretty much everything in a single platform " - This was the common feedback which I get from customers after implementing Sales Cloud for them.
Sales Cloud is the best.
What do you like best about the product?
Configuration to the needs of the business.
What do you dislike about the product?
Unpathed options for users can lead to data irregularities.
What problems is the product solving and how is that benefiting you?
Selling and tracking sales engagement for executive education.
Unlock your Sales with Salesforce
What do you like best about the product?
Gaining insights into our Sales pipeline and sales cycle has allowed us to make targeted improvements in our sales processes and close more deals
What do you dislike about the product?
Salesforce's greatest strength is flexibility, which also can cause difficulty with org support and transitioning of functionality to new people. Having a more intuitive change control process could help with this.
What problems is the product solving and how is that benefiting you?
Sales insights ave visibility.
Optimised platform for business development
What do you like best about the product?
Seamless lead tracking and end to end product summary. Sales clouds intergrations into other platforms means we can easily see how the whole business is performing.
What do you dislike about the product?
The platform can have a steep learning curb which can be daunting at first
What problems is the product solving and how is that benefiting you?
Creates a centralised hub of all data that means we can easily see what teams are doing and track where we are performing against overall company targets and objectives
Salesforce Administrator
What do you like best about the product?
Campaign management and how it works with reports and mass emails
What do you dislike about the product?
Lead management, lead conversion needs to be better
What problems is the product solving and how is that benefiting you?
Lead and marketing management, lead communication with mass emails and automations
Great product with innovation in mind
What do you like best about the product?
Great product to maintain strong customer relationships. Product is continuously improved to keep up with technology and is secure and well maintained. Looks nice as well.
What do you dislike about the product?
Can take some time to implement and that can deter some from using portions of it. It can be daunting at first but isn't as difficult as some think. There are some components missing or some functionality that isn't there but it's always being improved.
What problems is the product solving and how is that benefiting you?
Helping close business with customer and provide additional upswell opportunities and ensure the relationship with the customer is strong
The market leader for a reason
What do you like best about the product?
Salescloud is the heart of our integrated Salesforce martech stack. It is a market leader due to its low code flexibility and clear focus on the customer.
What do you dislike about the product?
In many ways the only issue with Salescloud is that it can do so much it can be a bit overwhelming, but once you know what you are doing it is good.
What problems is the product solving and how is that benefiting you?
Managing our customer data sets and scoring.
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