Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great starter for CRM
What do you like best about the product?
Everything is cloud based and can be mined for data. Lots of integrations with many internal products and app exchange products.
What do you dislike about the product?
Could be easier to customize, such as colors
What problems is the product solving and how is that benefiting you?
Connecting the various business processes and having them co located so that we can analyze data
i would recoommend
What do you like best about the product?
it is a useful features for sales adn things
What do you dislike about the product?
i dislike some things about the cumbersome nature of the platfomr
What problems is the product solving and how is that benefiting you?
salescloud helps keep the contacts in teh place
User friendly providing efficient results in timely manner.
What do you like best about the product?
The navigation itself is easy to teach. By having some not so tech friendly future users, it helps the making their experience to find the necessary data better.
What do you dislike about the product?
Because of the amount of data that it's being inserted, it comes to a point that the loading speed decreases.
What problems is the product solving and how is that benefiting you?
Group the necessary target audience based on the data that we collect for specific campaigns.
Best product!
What do you like best about the product?
Scalability and user friendly. Those are the most significant pros of Salesforce Sales Cloud
What do you dislike about the product?
Cost and compexity. It is expensive compared to other products hut offers more
What problems is the product solving and how is that benefiting you?
It solves the inefficiencies that we have intrrnally, specially on sales process
improve your sales with salesforce
What do you like best about the product?
Integrated CRM platform - Brings together all the tools for customer relationship management like contacts, deals, campaigns etc. in one app.
User-friendly interface - Improves sales team productivity with an intuitive, easy-to-use interface. Low learning curve.
Customizable - Allows tailoring workflows, fields and processes to business needs.
Mobile access - Enables access from smartphones and tablets for sales teams to stay connected on the go.
Customer insights - Provides reports on customer history, trends and behavior to boost sales.
Seamless integrations - Integrates smoothly with other Salesforce products and external apps.
Secure and reliable - Offers robust security features to protect data. Salesforce's trusted cloud infrastructure ensures uptime.
User-friendly interface - Improves sales team productivity with an intuitive, easy-to-use interface. Low learning curve.
Customizable - Allows tailoring workflows, fields and processes to business needs.
Mobile access - Enables access from smartphones and tablets for sales teams to stay connected on the go.
Customer insights - Provides reports on customer history, trends and behavior to boost sales.
Seamless integrations - Integrates smoothly with other Salesforce products and external apps.
Secure and reliable - Offers robust security features to protect data. Salesforce's trusted cloud infrastructure ensures uptime.
What do you dislike about the product?
Cost - Can be expensive, especially for smaller businesses. Pricing model is complex with different editions.
Steep learning curve - Despite intuitive interface, it can still be difficult for non-technical users to learn all features.
Customization limitations - While customizable, changing core objects/tables is not possible which restricts extreme customization.
Data integration issues - Integrating data from non-Salesforce sources can be tricky requiring APIs and middleware.
Limited offline access - Mobile app has minimal functionality when offline. Full access requires internet connectivity.
Reporting limitations - Report builder is not very user friendly. Standard reports have limited customization options.
Slow performance - Can suffer slow response times when database size grows substantially big.
No open source version - Being proprietary software, only Salesforce can enhance features and fix bugs.
Vendor lock-in - High switching costs make it difficult to change CRM platforms once implemented.
Add-on costs - Many useful features require extra add-ons/modules at additional cost.
So in summary, drawbacks revolve around cost, complexity, customization constraints, integration challenges, availability limitations and potential performance issues.
Steep learning curve - Despite intuitive interface, it can still be difficult for non-technical users to learn all features.
Customization limitations - While customizable, changing core objects/tables is not possible which restricts extreme customization.
Data integration issues - Integrating data from non-Salesforce sources can be tricky requiring APIs and middleware.
Limited offline access - Mobile app has minimal functionality when offline. Full access requires internet connectivity.
Reporting limitations - Report builder is not very user friendly. Standard reports have limited customization options.
Slow performance - Can suffer slow response times when database size grows substantially big.
No open source version - Being proprietary software, only Salesforce can enhance features and fix bugs.
Vendor lock-in - High switching costs make it difficult to change CRM platforms once implemented.
Add-on costs - Many useful features require extra add-ons/modules at additional cost.
So in summary, drawbacks revolve around cost, complexity, customization constraints, integration challenges, availability limitations and potential performance issues.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud eliminates data fragmentation and silos by unifying customer information into a single, easily accessible view. This consolidated 360 degree customer profile enables improved sales productivity and efficiency.
The mobility and automation capabilities streamline sales processes and workflows, saving time on manual tasks. Sales teams can work more efficiently on the go with mobile access.
Advanced reporting and forecasting provides enhanced sales visibility. Teams have better insights into pipelines, projections, and sales performance to meet targets.
Features like account, contact, and customer management centralize all customer history and interactions in one platform for more effective customer service.
Seamless integrations break down data silos across sales, marketing, service, and other systems. Teams get a comprehensive view of all customer touchpoints.
Customization allows tailoring Sales Cloud to align with unique sales workflows and processes. This flexibility improves team alignment with the CRM.
Overall, Salesforce Sales Cloud delivers a productivity boost, operational efficiency, sales transparency, and customer data unification that solves critical problems for sales organizations.
The mobility and automation capabilities streamline sales processes and workflows, saving time on manual tasks. Sales teams can work more efficiently on the go with mobile access.
Advanced reporting and forecasting provides enhanced sales visibility. Teams have better insights into pipelines, projections, and sales performance to meet targets.
Features like account, contact, and customer management centralize all customer history and interactions in one platform for more effective customer service.
Seamless integrations break down data silos across sales, marketing, service, and other systems. Teams get a comprehensive view of all customer touchpoints.
Customization allows tailoring Sales Cloud to align with unique sales workflows and processes. This flexibility improves team alignment with the CRM.
Overall, Salesforce Sales Cloud delivers a productivity boost, operational efficiency, sales transparency, and customer data unification that solves critical problems for sales organizations.
#PALSALESFORCE
What do you like best about the product?
Sales team will be able to monitor leads/opportunities and follow through on a timely basis
What do you dislike about the product?
None so far. Have yet to explore the product more
What problems is the product solving and how is that benefiting you?
One single source of sales data, improves sales productivity
We been using salesforce for all most 12 years. It works great for us
What do you like best about the product?
Sales people are able to close the opps quickly and it also helps us understand the needs pf the customers. It integrates seemlessly with all other applications
What do you dislike about the product?
Everything works great for us. Not too many issues so far.
What problems is the product solving and how is that benefiting you?
No problems. So far
Salesforce Admin
What do you like best about the product?
Best all encompassing CRM tool put there
What do you dislike about the product?
I wish it had a tool like Lucid Chart built in to help scope projects and flows
What problems is the product solving and how is that benefiting you?
It solves transparency of sales for rep all the way up to ceos
Sales cloud review!
What do you like best about the product?
Ability to display real-time pipeline data, lead management, easy and modern to teach
What do you dislike about the product?
Reliance on tasks which are historically hard to report on
What problems is the product solving and how is that benefiting you?
New leads generated from a community site to feed sales. Time from submission to sales rep is a big benefit
Sales cloud evangelist, Product Owner of Ad Sales technology
What do you like best about the product?
Ease of entering data, always available without downtime, proactively helping the sales team do research and focus on adding value instead of just entering the data
What do you dislike about the product?
Capabilities like CPQ are and additional license. They should be built in, right I to the offering. With Einstein bringing value, I think it should be able to help define best discount strategy for Product Owners like me
What problems is the product solving and how is that benefiting you?
Capturing programmatic as well as direct sales opportunities, deduplication of Accounts, Contacts and campaign bookings.
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