Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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Knowledge Management transformation
What do you like best about the product?
Sales Cloud has been transformative in helping us organize and share information across the organisation. We are able to see how our constituents are engaging with us at any point t.
What do you dislike about the product?
We face struggles with duplicates and data cleanliness. And user adoption can always be an ongoing project. But we are constantly working to overcome those issues.
What problems is the product solving and how is that benefiting you?
We track engagement with the many constituents we work with on a regular basis. We also track our fundraising activity and engagement with potential and current donors.
SalesCloud is at the heart of our work
What do you like best about the product?
By giving our agents the right person to contact at the right time is invaluable. Being able to see everything about them that is needed is incredibly important.
What do you dislike about the product?
The best thing about all Salesforce products is the customization options. This is also an incredibly dangerous tool that can lead to too many overlapping issues.
What problems is the product solving and how is that benefiting you?
By moving our teams away from disconnected speardsheets and documents into a uniform space to see the holistic journey of our customers has been invaluable for our teams.
Very Customizable
What do you like best about the product?
We can make Salesforce into whatever we need it to be to fit our business needs.
What do you dislike about the product?
Sometimes the updates and customizations require a lot of salesforce knowledge so everything takes time.
What problems is the product solving and how is that benefiting you?
It's forcing our team to organize their data.
Ok
What do you like best about the product?
Good tool. Very scalable solution. Majority of the tools are just available easily.
What do you dislike about the product?
License fee is very high. Little cheaper would be great
What problems is the product solving and how is that benefiting you?
Governance and matter management
Salesforce cloud offers very high level of customization but at a certain price
What do you like best about the product?
What I like best about salescloud are the possibility offered at personalization and flexibility level, the very high number of apps offered in the appexchange to supercharge your platform and the high security level now offered by the platform and transparency.
Also the fact that it could be administered either by non-developer admin or expert dev for more customized features and integrations.
Also the fact that it could be administered either by non-developer admin or expert dev for more customized features and integrations.
What do you dislike about the product?
Probably the price of the licences is now very high for small company.
What problems is the product solving and how is that benefiting you?
Tracking all activities with customers, opportunities and sales and key metric reporting. 360 view on customers.
Great Tool
What do you like best about the product?
It's a really great way to connect with customers
What do you dislike about the product?
There is a big learning curve for someone who isn't familiar with Salesforce tools
What problems is the product solving and how is that benefiting you?
Keeping track of potential applicants and reaching out to contacts
All in One
What do you like best about the product?
Salesforce cloud has changed our business immensely and has shown us that there is not limit with SFDC
What do you dislike about the product?
Forecasting and lead generation seem to be the areas that we are wanting to give into a bit more.
What problems is the product solving and how is that benefiting you?
It's solving our pipeline management and quoting.
I have over 10 years experience using Salesforce
What do you like best about the product?
The flexibility and the innovation that Salesforce brings every release making sales reps job more fun
What do you dislike about the product?
Some cool features are not inherient to basic Platfrom. It causes a huge break when I go charged back from Dreamforce
What problems is the product solving and how is that benefiting you?
Bringing all sales communication in one place
We basically can create software for our needs with low coding skills
What do you like best about the product?
Its an open platform on top of that is connected with all softwares we use
What do you dislike about the product?
Not having the ability to control file saction and to create more item drop sections
What problems is the product solving and how is that benefiting you?
Whole business operations from inventory trucking to leads and opportunities
SF sales cloud for contract generation
What do you like best about the product?
Our business is very regulated. Sales cloud allows us to build quotes and from that pull in the correct contracting components based on the products quoted. Generally this makes our contracts smaller as we only get signatures for what we need.
What do you dislike about the product?
Nothing really comes to mind. Anything that was need by the business we are able to fullfill
What problems is the product solving and how is that benefiting you?
Contracts are no longer manual and pricing is consistent.
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