Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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External reviews are not included in the AWS star rating for the product.
It was really good. Precise and to the point sessions with real world examples.
What do you like best about the product?
The feature set and the UI is simple to use and help agents to resolve customer issues.
What do you dislike about the product?
More self service and AI features should be rolled out.
What problems is the product solving and how is that benefiting you?
Lead conversation is something we are using the platform for.
Salesforce Service Cloud
What do you like best about the product?
The UI is fairly easy to navigate, and I like how the dashboard presents data
What do you dislike about the product?
I wish I could find more clear use case differences between sales cloud and other Salesforce dashboard products such as Tableau
What problems is the product solving and how is that benefiting you?
It's helping my company better understand how to connect to customers
Thats good
What do you like best about the product?
Customer likes it about salesforce flows.
What do you dislike about the product?
Case management and admin part. Since we have to do manual.
What problems is the product solving and how is that benefiting you?
We have provided flow solution.
Best in class CRM
What do you like best about the product?
As a true system of record, you can stay fully up to date on how deals are progressing snf revenue forecasting
What do you dislike about the product?
Data cleanliness is critical to being able to fully leverage it
What problems is the product solving and how is that benefiting you?
Pipeline analysis and forecasting
Great Product
What do you like best about the product?
I believe the sales cloud helps our team with deal management and opportunity mapping which is a real need for our company
What do you dislike about the product?
The cost of the Sales Cloud is slightly higher than competitors but how easily it integrates is worth the additional spend to a competitor
What problems is the product solving and how is that benefiting you?
It helps us turn leads into opportunities into customers.
Ease of use
What do you like best about the product?
I love how you have access to so many things right at your finger tips.
What do you dislike about the product?
There isn't many dislikes, but if you don't know how to use it, you don't know all it can do
What problems is the product solving and how is that benefiting you?
Help keep information all in one area
Great Cloud based CRM platform
What do you like best about the product?
Simplicity of use, flexibility for customization, trendsetting CRM
What do you dislike about the product?
It can be costly for smaller organization
What problems is the product solving and how is that benefiting you?
It allows us to track our sales and find analytical insights
Productivity at hand!
What do you like best about the product?
Capability to integrate with other clouds
What do you dislike about the product?
You need good knowledge to configure it as you need.
What problems is the product solving and how is that benefiting you?
Onboarding of New Plans Journey
Sales Cloud is just awesome
What do you like best about the product?
The easy to use and configurability of the whole product
What do you dislike about the product?
That some features are rolled out to custom objects first but only come a lot later to Sales Cloud, e.g. dynamic forms
What problems is the product solving and how is that benefiting you?
Keeping an up to date view of our sales activities and the status of opportunities
Sales cloud review
What do you like best about the product?
Sales cloud is great for being a single platform solution for our sales users.
What do you dislike about the product?
There are many features in sales cloud that we are not aware of that we should utilize
What problems is the product solving and how is that benefiting you?
Being the hub for all information about our customers and tracking deal status / conversion for our sales members
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